Never again will I buy a VW vehicle

[egsolomon]

So, purchase a new 103TSI Highline in January this year, all good, lovely car, really loved it....until mid October when some nice a**hole loses part of his uncovered load on the Sydney-Newcastle Freeway at Mount White,, end result whatever crap it was, bounced up into th engine bay at 110kph going $6000 worth of damage.

Not a problem I think, even though I can't identify the person at fault, I have insurance, AAMI sorted it all out.

The problem is that $5000 worth of parts are all kept in Germany, 6 weeks later, still waiting for all of them to arrive. Level of care from VW Australia or the dealer - zero.

So, when I do get it back, straight to another brand for a new car. So long VW.

[DV52]

Really? Thats the best you can say.

I gave VW the chance they deserve, but no parts and 6 week wait, and they still cannot say when, NOT GOOD ENOUGH.

Egsolomon: bummer! I know it's little solace but these kind of road incidences happen! I totally understand your feelings about VW Aust. I've had my fair share of discussions with the inappropriately named "Customer (don't) Care" folk there. It's a real pity that such a good car is supported by such shabby after sales practices. Yours is just an individual jesture of complaint, but it adds to everyone else's angst. You should send VWA a email voicing your opinion (after you get the new parts of course)

what car will you get next?

[Guest001]

Best buy a pushbike then as you will find most imported car companies dont hold stocks of ALL parts for their cars.

Maybe its because your insurance company wont pay airfreight for them and not VW's fault at all.

AAMI are not known for their generosity in my experience but then none of the others probably are either

[Umai Naa!!]

The MK7 is still relatively new here, and if parts are ex-Germany, then yes, it'll take about 8 weeks. Volkswagen Group Australia can't be held responsible for the whole ordeal, and I think you're overreacting.

Has the insurance company supplied you a courtesy car?

[Idle]

Relatively new here? It's more than 18 months since the first shipment went on sale in Australia.

I've had one for well over a year.

Quite long enough for parts to be ex Sydney or Melbourne (or Singapore — which seems to be a popular place to hold stock these days.)

[Polo GTEye N9]

Best buy a pushbike then as you will find most imported car companies dont hold stocks of ALL parts for their cars.

Maybe its because your insurance company wont pay airfreight for them and not VW's fault at all.

AAMI are not known for their generosity in my experience but then none of the others probably are either

I agree with HBilly you can't blame VWA totally. Give you insurer some stick for failing to act as well. Did you get a hire car for a period?
Pity about your experience in this case. Do you like the car or not?

[vw pirelli]

You bought a European car and you live in Australia man that's just the way it is!

[egsolomon]

Insurance company supplied a car for two weeks, didn't have to, as no third party could be identified. AAMI have gone out of their way to expedite things, the road block has been VW, giving unrealistic dates for parts delivery, for example as I found today, steering rack wiring harness, promised three times to repairer and myself for latest delivery as Nov 16, now not being delivered until the 26th, they even admitted that they knew of the delay and didn't tell anyone.

dont get me wrong, I love the car, I was even planning on upgrading to a GTI in the new year, I can accept some parts won't be in stock, but the customer service level in pathetic. No attempt to say sorry, or our fault, nothing.

and here's the deal breaker, even though both AAMI and repairer specified new parts, VW sent wiring harness repair kits instead.

its a shame that such a great car, is backed by such a bad spare parts supply, and an even worse customer support department.

[Umai Naa!!]

Wiring harnesses are mega bucks, and apparently a 3 month wait, as they're made from scratch to order.

[Snail Style]

Lol somehow I don't see AAMI taking the option of a $2000 wiring loom over a couple of $1 crimp connectors...

[egsolomon]

Lol somehow I don't see AAMI taking the option of a $2000 wiring loom over a couple of $1 crimp connectors...

Check your policy, if the car is less than 12 or 24 months old, depending upon your insurer, they must use new parts. I even checked on this, and was told by AAMI that it must be the full new part. Only after the new car period ends can they start using wiring harness repair kits or whatever.

[Tim]

Have you ever tried to get a wiring harness out of a fully assembled VW? Take the repair kit and run man!

[siu_loong_bao]

I share your thoughts OP. Never again for me...I have a much more serious problem at hand...

see here:

7R just died today on side of freeway

[kaanage]

VGA doesn't treat their Audi customers any differently.

My friend's Audi S3 needed at new dashboard because the passenger side airbag went off in a collision (her handbag was on the passenger seat). The rest of the car was repaired in 2 weeks - the dashboard took 7 weeks

[jgribben]

So, purchase a new 103TSI Highline in January this year, all good, lovely car, really loved it....until mid October when some nice a**hole loses part of his uncovered load on the Sydney-Newcastle Freeway at Mount White,, end result whatever crap it was, bounced up into th engine bay at 110kph going $6000 worth of damage.

Not a problem I think, even though I can't identify the person at fault, I have insurance, AAMI sorted it all out.

The problem is that $5000 worth of parts are all kept in Germany, 6 weeks later, still waiting for all of them to arrive. Level of care from VW Australia or the dealer - zero.

So, when I do get it back, straight to another brand for a new car. So long VW.

Unfortunate stuff. I live in dread of having to pay for something that's not my fault on the road. Sounds like the guys at the garage weren't too sympathetic either. (not real car nuts I'm guessing)

Its a little harsh to say you'll never buy one again, I can see your point of view and you should try around some other brands and see how they compare in terms of service. Recently I had my Audi in for a warranty claim due to rust I put it in was told it would be a week before I heard back for approval and then two weeks to fix...I had to wait 6 months before anything came about, calling at least once a fortnight and being assured it would be the next week. Anyway moral of the story is I think we've all had those awful dealership service guys who aren't as invested in maintaining their brand as they should be.

The thing about having their parts overseas, you would have to limit your car brands to holden/ford to avoid this. My friends hyundai i30's gearbox died(under warranty). took 3 weeks from Korea before he was back on the road, no courtesy car or compensation.

Anyway sorry for the long post, it is extremely disappointing to be let down buy bad customer service. I think someone said it before swing VWAustralia a call and have a little civilised chat with them about your grievances, might change your mind.