Never again will I buy a VW vehicle

[Umai Naa!!]

Have you ever tried to get a wiring harness out of a fully assembled VW? Take the repair kit and run man!

A complete new wiring harness, assuming it's either the front section of the main body harness, or even the ECU harness, would probably cost enough to write the car off.

Some would scoff at the idea of such minimal cosmetic damage leading to a write-off, thus unjustifiably condemning the car moreso.

A wiring harness expertly repaired, will be perfectly ok from both reliability and warranty aspects.

[AALocksmiths]

When it comes to electronic parts on VAG cars ( as well as many other manufactures) Don't expect any parts to be kept locally. Most of these modules are precoded to your car from the factory preventing them from being used on other cars. This is why it's minimum 2 weeks.

All manufactures are going this way for "security" reasons but all it does is cost you more and make you wait longer

[egsolomon]

I guess at the end of the day, it really comes down to customer service from VAG Parts department, or in this case, complete lack of, and then the complete lack of care from the local dealer. The repairer on the other hand has called at least once and often twice a week while the car has been off the road, so I can complain there.

But when VAG says the parts will be here on this date, and a week or two later they haven't arrived, and the car factor is zero, that burns me.

Hell, even my wives ex SP23 when it lost the BCM, which was a $1500 part, had one in the country in less than 48 hours. Now I know germany is on the other side of the world, but there is something called air express, and for the price you pay for VW, thats the least they could do.

[Umai Naa!!]

Well they can't exactly make the boat go any faster.

[kaanage]

But they could stock more parts (even if only in the regional HQ at Singapore)

[Umai Naa!!]

The biggest issue is that there's so many variations in the model line-up.

Low, mid, high-spec trim levels, petrol/diesel, manual/DSG, FWD/4Motion plus all the different factory-fitted driver assists. Only so much of it is plug-and-play, meaning specific brackets, trims, wiring harnesses, control modules etc.

With a lot of non-Euro stuff, the difference between the base model and the top-of-the-range, at the core, is still essentially very minimal, with differences mostly cosmetic.

[egsolomon]

Still here

OK, so after saying never again will I buy a VW, I may just eat my words. Having test driven Mazda SP25 GT, Ford Focus ST and a few others, nothing grabs me like the quality of the Golf, so I guess I may learn to live with the Customer Service / Parts issues.

Anyway, has come back in as new condition, except for one thing, and this may or may not be good, but there is no voice navigation anymore. Everything else with navigation works, just no sound....any ideas anyone?

[Umai Naa!!]

Welcome back, I guess.

Could be just a setting that needs re-implementing.

[bombsquad21]

I 100% agree with the OP, they are completely rubbish. No care, no courtesy and seemingly no processes in place to deal with any ongoing customer service cases. So what if the parts are in Germany? understandable that it will take time for them to arrive. It's the unapologetic, non informative, take it or leave it attitude that has marred 100% of my dealings with VWA and several of their associated dealers. Stupid thing is they could get away with their poor performance in the parts delivery section by being better at talking on the telephone….
Ask a friendly VW Service manager, VAG don't care.

[Lucas_R]

Ask a friendly VW Service manager

Im yet to find one of these as well ^

[Snail Style]

OK, so after saying never again will I buy a VW, I may just eat my words. Having test driven Mazda SP25 GT, Ford Focus ST and a few others, nothing grabs me like the quality of the Golf, so I guess I may learn to live with the Customer Service / Parts issues.

Anyway, has come back in as new condition, except for one thing, and this may or may not be good, but there is no voice navigation anymore. Everything else with navigation works, just no sound....any ideas anyone?

Take it back to the dealer, they need to reactivate the function via a FES using their computers.