The official I have ordered/received my new MKVI thread

[jimjaroo]

Picking up my R in one hour! Any sleep last night? Nope. Sleeping tonight? Maybe tucked up behind the wheel!

United grey, 5 door, DSG, sun roof, mdi, 19"s, and the uprated sound.

Congrats mate! Look forward to hearing of the first drive!

[bugsalanko]

Sold me polo 1.9 tdi tonight and now for what seems like the longest wait til wens when my golf 118tsi is ready to be picked up.

[ccoops79]

Hey Everyone,

I picked up my R on Tuesday from Trent at Gerald Slaven in Canberra. I have to give the guys at Gerald Slaven 11/10 for the deal they offered me, customer service, communication and delivery of the car. I ordered 11th September 2010 and it was delivered on the 25th of January 2011 with 13km on the odometer. Trent & Phil stated delivery would be mid Jan / end Jan and it was, thanks guys.

What a pleasure it was to do business with them. Everything went perfect and I highly recommend future VW buyers to give Trent and Phil a call in Canberra. Can't get enough of the R. Spent the last 4 days driving back to Brisbane through the mountains and some land mines on the road and made it home safely with nil obvious damage / paint chips that i can see anyhow. Now have 1800km on the clock and cant wait to put more on it.

Oh, and the wait is worth it everybody.

[runningmanz]

Picking up my R in one hour! Any sleep last night? Nope. Sleeping tonight? Maybe tucked up behind the wheel!

United grey, 5 door, DSG, sun roof, mdi, 19"s, and the uprated sound.

Awesome mate you will love it! Great colour choice too

[runningmanz]

Hey Everyone,

I picked up my R on Tuesday from Trent at Gerald Slaven in Canberra. I have to give the guys at Gerald Slaven 11/10 for the deal they offered me, customer service, communication and delivery of the car. I ordered 11th September 2010 and it was delivered on the 25th of January 2011 with 13km on the odometer. Trent & Phil stated delivery would be mid Jan / end Jan and it was, thanks guys.

What a pleasure it was to do business with them. Everything went perfect and I highly recommend future VW buyers to give Trent and Phil a call in Canberra. Can't get enough of the R. Spent the last 4 days driving back to Brisbane through the mountains and some land mines on the road and made it home safely with nil obvious damage / paint chips that i can see anyhow. Now have 1800km on the clock and cant wait to put more on it.

Oh, and the wait is worth it everybody.

Gratz! Yeah the R is a fantastic car isn't it, loads of fun to drive and a great all rounder that almost does everything! IJust can't get enough of driving it! Agreed it really is worth the wait, no matter how painful. The first time you give your R a bootfull of the go faster pedal, the pain of waiting will be a distant memory! hehehe

[Beowulf]

Hey Everyone,

I picked up my R on Tuesday from Trent at Gerald Slaven in Canberra. I have to give the guys at Gerald Slaven 11/10 for the deal they offered me, customer service, communication and delivery of the car. I ordered 11th September 2010 and it was delivered on the 25th of January 2011 with 13km on the odometer. Trent & Phil stated delivery would be mid Jan / end Jan and it was, thanks guys.

What a pleasure it was to do business with them. Everything went perfect and I highly recommend future VW buyers to give Trent and Phil a call in Canberra. Can't get enough of the R. Spent the last 4 days driving back to Brisbane through the mountains and some land mines on the road and made it home safely with nil obvious damage / paint chips that i can see anyhow. Now have 1800km on the clock and cant wait to put more on it.

Oh, and the wait is worth it everybody.

Yeah +1 for Gerald Slaven in Canberra great guys to deal with, though got my GTD from Josh still great people to deal with.

Why did you get it from Canberra then drive straight to Brizzy? lol guess its one way of getting used to the car

[Corey_R]

Yeah +1 for Gerald Slaven in Canberra great guys to deal with, though got my GTD from Josh still great people to deal with.

Why did you get it from Canberra then drive straight to Brizzy? lol guess its one way of getting used to the car

Cause ccoops79 is from Brisbane! That's how great Gerald Slaven is to deal with, that ccoops79 is not the first member (possibly not even in the first 10 members) to have flown to Canberra and driven their cars back home to Brisbane, and he certainly won't be the last

[ccoops79]

Hi Beowulf,

I'm a Brizzy Boy. Flew down a drove back. Awesome drive through the mountains, beautiful countryside and PERFECT for running the R's engine in. Always wanted to do that drive with such an awesome car. Lots of winding roads and hill climbs allowing me to load the engine. Zero traffic and what traffic i did come across i just booted it past them The guys in Canberra were such a pleasure to deal with, no BS, plus i was unable to negotiate a deal as good as the one i got from Gerald Slaven, thumbs up to the boys in ACT Couldn't be happier with Gerald Slaven & the R

[Angryman]

just picked up the r and now sitting at tint a car getting bolle tint.. best 30 sec drive ever

[orkers]

Looking forward to some Golf R goodness

After test driving a Golf R earlier in the week I decided I had to have one of these, and couldn't wait the 7+ months the dealers were quoting.

Luckily I managed to find one in stock that ticked the boxes I was after - DSG, 19" wheels, ACC, sunroof, Sat Nav, black leather, electric seats, bluetooth and MDI, and in the candy white which was one of my preferred colours (why don't we get the R in tornado red like Europe?). I miss out on the upgraded stereo system but I can live with that.

So hopefully I'll get everything sorted out in time so I can pick this baby up around Thursday or Friday - I can't wait!

Looking forward to being a VW owner again after 12 years or so.

[sek]

So I called the Manager for the dealship i placed my Golf GTI order at the other day to see what's going on with my order as I haven't heard anything. Story of events leading up to this call is as follows:

1 - Placed order with dealer late October and was told i'd get monthly updates from my salesperson
2 - After several emails from myself (and no replies) to the saleperson and over a month later i received a call saying there are delays and i should expect my GTI in June/July 2011 rather than February
3 - Just after the new year i receive an email from my salesperson that he will be moving to another dealership and that person X will be my new salesperson and that i will receive an email from him in the next few weeks
4 - After a couple weeks of not hearing from the new salesperson i send them an email asking for any updates
5 - couple weeks later i come back from an overseas holiday and have still yet to hear back from the new salesperson, so i try and contact them directly (in the morning). Receptionist advised that that salesperson no longer works there. I leave my mobile and await a call back
6 - The next day i receive a missed call on my mobile but no voicemail (i dont like calling back unless i know who the person is so i leave it)
7 - The day after i call the Manager of the dealership directly and explain the above series of events, he advises he will look into this and call me back
8 - An hour or so later the Manager calls me back and said he actually tried calling me the other day (which was the missed call) and that he left a message (he didn't). He mentioned that the ETA in which my car should be docking in Australia is the 4th May adding on top of that 3 or so weeks before i can actually take delivery.

If my order is in the system and the Manager has advised an ETA for docking of the ship, does that mean that i should have a build date/week or VIN (sorry i'm not too familiar with the process)? Cause by the sounds of it it still sounds like the information hes given me are just estimates and nothing firm.

[markwid]

Hi sek. Firstly, suggest you be more proactive in this matter if you are anxious. Go in person to the dealer. Ask to see the ETA screen for your order. That will give you all the dates planned.

A few days after it is to be built, you should be able to get VIN. What this means is that you would not know VIN now if the build date is in future. Once you have VIN, you can check up yourself in the next few days what ship it will/is on.

Upshot is that if ETA for dock arrival is 04/05, your build date is still a few weeks in the future, and you can't get VIN yet.

Hope that helps.

[Corey_R]

Hey sek.

It sounds as though you have fallen victim to a dealer who is either ignorant of the supply issues, or lied to you about the delivery date to secure a sale. There is no way you were going to recieve a factory order in February when ordering in October - not unless the car was already in the system (which is a situation VGA are stopping to help relieve the pressure on legitimate orders).

Beyond that, ETA means Estimated Time of Arrival. So by definition, yes, an estimate is a guess (hopefully based on recent experience). NO ONE can tell you for certain when your car will arrive, because once it's been built and delivered to the dock in Germany, the rest is really not up to Volkswagen - the dealer can influence the result by a few days by pushing the car through dealer delivery quicker, but that's nothing compared to the rest of the delays which can occur from that time.

There are multiple ETA's which people quote around here. The ETA that is in their NADCON system is when the car will dock in Australia. Note that I don't believe that ETA actually matches up with the actual shipping companies (as there are multiple routes), but I could be wrong.

If the car has an arrival in Australia ETA of May 4, it probably hasn't been built yet, so they won't have a VIN. They might have a build week though. If they don't, maybe they've only got an ETA for production...

The system VW use is called NADCON.
This system has multiple screens. But the "Production ID" information (including build week, day, number, factory, VIN, engine number etc) is on the "Extended Information" table of the "Order / Order Details / Car Configurator" screen.
There is also a "Order / ETA Data" screen which has a whole heap of checkpoints with estimates. The dates are added in automatically by "the system" as the car progresses through the process. Even on that, the "Arrival at final destination" and "Arrival at dealer" rows are not populated initially.
You could ask for a screen capture of the "ETA Data" from NADCON.

Hope that helps (sorry if any of it is "short", I need to get home!)

[Angryman]

I don't think that delivery time is a stretch, I ordered mine in August and would've received it in mid December if it hadn't been for those inconvenient floods. Prob more along the lines of the salesman just didn't bother keeping upto date with supply issues which later impacted on the wait time

I had a great sales experience but I will be the first to point out the monkeys in the car sales industry

[SilvrFoxX]

So I called the Manager for the dealship i placed my Golf GTI order at the other day to see what's going on with my order as I haven't heard anything. Story of events leading up to this call is as follows:

1 - Placed order with dealer late October and was told i'd get monthly updates from my salesperson
2 - After several emails from myself (and no replies) to the saleperson and over a month later i received a call saying there are delays and i should expect my GTI in June/July 2011 rather than February
3 - Just after the new year i receive an email from my salesperson that he will be moving to another dealership and that person X will be my new salesperson and that i will receive an email from him in the next few weeks
4 - After a couple weeks of not hearing from the new salesperson i send them an email asking for any updates
5 - couple weeks later i come back from an overseas holiday and have still yet to hear back from the new salesperson, so i try and contact them directly (in the morning). Receptionist advised that that salesperson no longer works there. I leave my mobile and await a call back
6 - The next day i receive a missed call on my mobile but no voicemail (i dont like calling back unless i know who the person is so i leave it)
7 - The day after i call the Manager of the dealership directly and explain the above series of events, he advises he will look into this and call me back
8 - An hour or so later the Manager calls me back and said he actually tried calling me the other day (which was the missed call) and that he left a message (he didn't). He mentioned that the ETA in which my car should be docking in Australia is the 4th May adding on top of that 3 or so weeks before i can actually take delivery.

If my order is in the system and the Manager has advised an ETA for docking of the ship, does that mean that i should have a build date/week or VIN (sorry i'm not too familiar with the process)? Cause by the sounds of it it still sounds like the information hes given me are just estimates and nothing firm.

Mate if it makes you feel any better your story is identical to mine.. I would even hazard a guess it is Denlo at Parramatta.. they really don't know and I found you do have to chase them. It is dissapointing that the promise of monthly updates isn't met but I am sure your order is in the system and you just have to wait. I ordered in September last year and had a delivery date of March 1.. they "think" it could be May /June now..