VW Australia Customer Service now managing Polo GTi order wait enquiries and updates

[mr_bzr]

I think our cars may be boat buddies mate.

Is this the details you get from the track and trace website?

DEBRB943943 TUGELA CF128-TUG BREMERHAVEN 29-08-2011 MELBOURNE 16-10-2011

VWA emailed my VIN a few weeks ago , and I've now traced it. It's loaded on the boat!! but is still going to take longer to ship than it used to take a shipload of convicts to get here 200 years ago.

Anyway, I'm excited. But I wonder what model I'm getting...MY12?

Anyone know how to check a year model from a VIN number? VWA couldn't help, but did say that my model is 6R19V7. Whatever that is.

[brissy]

I think our cars may be boat buddies mate.

Is this the details you get from the track and trace website?

DEBRB943943 TUGELA CF128-TUG BREMERHAVEN 29-08-2011 MELBOURNE 16-10-2011

No, different boat ( DE1141205 DEBRB941352 Vessel Name TEXAS CF127-TXS BREMERHAVEN 21-08-2011 BRISBANE 02-10-2011) Do you know if you're getting the MY12? It helps a bit with resale (not that I'm planning that for a while yet!)

[mr_bzr]

Yes I am getting a MY12. I remember it was something like all builds after mid May 2011 was a MY12 I believe.

[Dazza]

I see from another thread you have a week 50 build week. Congrats!

I rang VWA today and was told still no build week allocated for my April order. Hoping the next black build run comes up soon!

[iigx]

I see from another thread you have a week 50 build week. Congrats!

I rang VWA today and was told still no build week allocated for my April order. Hoping the next black build run comes up soon!

I put my deposit down in early June, so I dont understand how VWG are doing build week allocations given you ordered 2 months before me?

[Dazza]

I put my deposit down in early June, so I dont understand how VWG are doing build week allocations given you ordered 2 months before me?

Yep, that is a little frustrating. I see from other posts that it appears that VW might do production runs of particular colours or specs so it might have something to do with that.

But if they've allocated production out to build week 50 and I still don't have a production date then the 10-12 months delivery I was told in April might be looking a bit shaky.

[Smacca]

Still yet to receive any emails from VWA, so I called the hotline today. My order is at "dealer spec" (still awaiting a build slot) with no further ETA's available. The guy I spoke to was very polite, but wouldn't talk dates.

I asked him if build dates had been allocated to a certain point in advance (say week 50) so I can expect that date as a minimum wait for manufacture, but he said that wasn't the case. In his experience of Polo GTI orders, manufacture can occur anywhere between as little as 1 week and up to 13 weeks after VW Germany updates the NADCON status to an allocated build date. So while some customers know their GTI will be built say 2 months from now, other lucky customers are getting surprised by NADCON being updated from awaiting a build date to being built next week.

For me it seems the unknown wait continues...

[Dazza]

We live in hope of a pleasant surprise!

[Reckless_Engineer]

Got an email today from VW saying my car has a build slot and will be underway in + or - 5 weeks and that i can expect the car on the boat in 5 months, making it roughly 6 months till i would see it in the flesh. While this is good news, i canceled my order for he car a few weeks ago as i found a similar spec model on this forum.

So if it helps you guys, I ordered at the end of March 2011 and on paper would have received my car March 2012. A whole year. I heard if you order right now waits are up to 26 months ? this cant be for real.

[GTI mk6]

Still yet to receive any emails from VWA, so I called the hotline today. My order is at "dealer spec" (still awaiting a build slot) with no further ETA's available. The guy I spoke to was very polite, but wouldn't talk dates.

I asked him if build dates had been allocated to a certain point in advance (say week 50) so I can expect that date as a minimum wait for manufacture, but he said that wasn't the case. In his experience of Polo GTI orders, manufacture can occur anywhere between as little as 1 week and up to 13 weeks after VW Germany updates the NADCON status to an allocated build date. So while some customers know their GTI will be built say 2 months from now, other lucky customers are getting surprised by NADCON being updated from awaiting a build date to being built next week.

For me it seems the unknown wait continues...

I think you ordered yours a few months before me (beg. June), mine is still at DLR spec also, with a guess of
April 2012......
On my dealers website, they have a tracking spreadsheet that anyone who orders from them can track their order
via comm number.

The following info may be helpful as it explains the different stages (after this info, they list all customers comm nos,
and what stage each is at, they update this every three weeks, the latest being yesterday

LEGEND OF STATUS
DLR SPEC Car has been Ordered
ORDERED Car order is waiting to be scheduled for production
FROZEN PERIOD Car is about to schedule for production
SCHEDULED Your new Volkswagen now has a production week
IN PRODUCTION Your car is being built
PRODUCED Volkswagen has built your new Volkswagen
INT TRANSFER Your car is leaving the factory and waiting transport to Australia
IMP TRANSPORT The car has left the country of origin and is on water
IMP ARRIVED Your car has now arrived in AUSTRALIA

From IMP ARRIVED you car can take up to 10-14 working days to arrive to the
dealership and you need to allow at least 1 week subject to dealer fitted accessories for
the vehicle to be made available for delivery.

[prcurrie]

Wtf vw?

So get this. The reps for VGA called my mum-in-law this week (she ordered a GTI 2 weeks before me) and told her that her car was going to now be pushed out to Feb / Mar 2012 (supposed to be Dec) because 'left hand drive' cars are easier to make and they are putting 'right hand drive' cars on hold!!! WTF?

There's just no consistency to their excuses these days......

[mr_bzr]

Well there have been reports that Golf R and Polo GTi production will be on hold until after Jan 2011, so that makes sense with what your mum-in-law was told.

[Molotov]

Cancel the orders. By the time people get their Polos there will be a whole suite of new cars on the market.

[slitko]

It is so weird how we have to deal with these delays over here.

My dad is in Dubai and you just walk to the dealership and they have all the cars in stock sitting there ready to go whatever spec you want

[Corey_R]

OMG? How do they fit 100,000 cars in the dealership?