VW Australia Customer Service now managing Polo GTi order wait enquiries and updates

[readerr0r]

Cancel the orders. By the time people get their Polos there will be a whole suite of new cars on the market.

Thats true. The Skoda Fabia vRS and Opel Astra GTC will be here in Q1 2012. But I wouldn't be surprised if people who actually ordered the cars when they 'launch' don't get them until August or so. The normal Fabia was meant to arrive in July but now its more like October

[iigx]

If my car is any later than February i fear the poor V6 in my Aurion will explode under the aggression of my right foot...

[gavs]

If my car is any later than February i fear the poor V6 in my Aurion will explode under the aggression of my right foot...

It won't explode, it just will run you through a re light and kill you and all of your family, then toyota will buy off the government so as the congressional inquiry finds that toyota aren't at fault even though ther is documented evidence that they are..... Oh wait, this is starting to sound familiar....

[mr_bzr]

Also it seems like, the average forum reader would be able to track the cars better than the "VW Customer Care for Polo GTI". I've run them a couple of times over the last 2 weeks to find out what sort of information they would give about the car. Once was before the car popped up on the tracking site and once after.

Both times they were unable to tell me anything alot of uhmmms on the other side of the telephone followed by, its possibly still on the train to the dock or the docks... when in fact I know the car is a few hours out of Southampton...

So don't count on them to give very accurate updates, the best thing they or your dealer can give you is the VIN and then do the rest yourself.

Regards

[iigx]

when does the VIN become available? Is this after it ships from the factory?

[Corey_R]

The VIN becomes available just before the car is put into manufacturing. At that point the dealer/VGA should be able to see it in NADCON. The VIN won't work on the W&W shipping site until after the car has been driven up the ramp onto the boat...

[prcurrie]

I spoke to them yesterday as my car was scheduled for week 36 production which was 2 weeks ago. They had no idea if it was produced or if there was a VIN and told me to call late next week.

I've gone back to my dealer today asking the same question. I'm not expecting a response. The delivery 'manager' never responds to phone calls or emails...

[prcurrie]

I spoke to them yesterday as my car was scheduled for week 36 production which was 2 weeks ago. They had no idea if it was produced or if there was a VIN and told me to call late next week.

I've gone back to my dealer today asking the same question. I'm not expecting a response. The delivery 'manager' never responds to phone calls or emails...

I spoke too soon. My dealer did reply (only cause I copied in her boss) and I got my VIN number and estimated arrival date in Melbourne of 24 November.

Now the fun starts with the tracking on the Track and Trace website!!!

[iigx]

VW is on a roll. I got my "Thank you for choosing Volkswagen!" letter today in the post.

At the bottom of the letter it says "To check on your order, all you have to do is call the number below and provide your Commission Number:

1800 504 076
Commission Number:

<end>

So they sent me a nice "sorry its taking so long letter" and then rubbed salt in the wounds by not actually giving me my commission number? Nice. Luckilly for me i got my Commission number off my dealer a few weeks ago... but sheesh!

[Dazza]

Still no update on status for me. Ordered a black GTI on 21/04. Dealer placed order with VWA on 27/04. And still no build date! I naively thought the wait would be much easier....

[chocomui]

my car finally has an allocated production! in the next 5 weeks

ordered march 08

[Dazza]

Fantastic! You must be very excited to be a step closer to getting your new toy.

Did VWA email you an update or did you find out some other way?

[chocomui]

Thanks dazz! It was an email notification. Seeing anything from Volkswagen Group Australia is a good sign! jumped over my mate to read it I think it has been posted in this thread before but here it is again: oh and email subject was 'Assembly of your Volkswagen is scheduled'

Thank you for your continued patience while you wait for your Polo GTI. We are very pleased to inform you that your car has now been allocated a production slot.

Assembly is scheduled to take place approximately within the next five weeks. We will be monitoring your vehicle's progress to keep you updated on its status all the way to its arrival in Australia.

Please keep in mind that scheduled delivery from production is approximately four to five months.

If you have any further queries, please do not hesitate to contact Volkswagen Australia's dedicated hotline. To check on your order, all you have to do is call the number below and provide your Commission Number:

[GTI mk6]

my car finally has an allocated production! in the next 5 weeks

ordered march 08

Congrats chocomui, great to hear
I hope this was a type error and you meant ordered March 11? Lol

[chocomui]

a joke? i waited 3 years! haha nah I meant to type 8th of March 2011 sorry and thanks dude