Extended Warranty option for 2015 VW Passat Wagon 118TSI

[pelangi]

Hi all,

I have a 2015 Wagon Passat 118TSI and currently has reached the end of the manufacturer warranty. I have been approached by the dealar where I bought the car from and get the car serviced so far with, they offerred me an extended warranty for another 3 years that "matches" the manufacturer warranty. They said normal price is $2,400 but they are running promotion for $1,795.

I said "matches" because I belive it won't match 100% and obviously they cap each claim to $5,000. I requested a PDS and I also found some discrepancies in what the guy said in email to what the PDS says. And currently my car needs some repair (under manufacturer warranty) and I am not too happy with the service delivered by the dealer. In short, I am not comfortable to go with the dealer's warranty.

I rang VW asking about my option but because the warranty has ended early this month, VW said that they can't offer me anything. Which somewhat disappointing given that VW has never approached me toward the end of warranty period offering an extension to my warranty.

Anyway, right now I am in the market for an extended warranty for my VW. I heard people talking about Allianz and Swann but tried to Google it and could not find a link where I can buy them. I also come across RedBook. I don't know if there is anyone here who has experience with RedBook extended warranty.

I could use some feedback/advice. Thank you.

[Umai Naa!!]

The Allianz-underwritten VW extended warranty is about the best you can get, and the closest to new-car warranty on the market.

You're not tied to the dealer to maintain this warranty, nor are you forced onto a different, watered-down service schedule.

[kamold]

Speak to a company like Leaseworks. They offer multiple 'warranty' products from multiple underwriters.
I'm sure you can find something suitable for you.
As Umai Naa!! has said you will probably find that the Allianz product most closely matches a factory warranty.

[pelangi]

Hi Umai Naa!! I have contacted VW and they can't sell me an extended warranty as my 3 yrs manufacturer warranty has expired earlier this month.

I wonder if I can buy direct from Allianz.

[Umai Naa!!]

Ah, righto. I didn't realise the existing warranty has already lapsed. That's a pain.

[pelangi]

Yeah I know ... unfortunately VW didn't proactively sent a reminder and offer this extension

[kamold]

You can buy the same product from Allianz after market.
I previously compared the PDS from the VW extended warranty and the aftermarket Allianz product and they were near identical, as the VW extended warranty was underwritten by Allianz (this was a few years ago, you would need to confirm this is still the case).

[pelangi]

Thanks @kamold. Wondering if you have a link to Allianz after market handy. I tried googling "Allianz after market car warranty" but doesn't seem there is any link from within Allianz website turned up. warrantyandinsurance.com.au turned up ... do I have to go through third party to buy that warranty? Thanks.

[kamold]

As far as I remember you can only buy it through brokers.
Talk to Kerry at Leaseworks and she will be able to send you out the PDS.

[Buzy_Robot]

Extended Car Warranty Insurance| Allianz Swann|Warranty & Insurance

I went with these guys when looking to cover my new Passat 206TSI sedan just before I picked it up in January 2017. To be sure, your car is now out of warranty, but they do offer an extended used car warranty.

Following is the pertinent information via email relating to my B8 Passat:

The Eric policy allows for 200,000 total klms from new, so this means that if your vehicle had 45,000klms when the policy starts, you have 155,000klms to travel over the time period.

The policy replicates the manufacturer's warranty, has no excess or individual claim limits (up to purchase price), is transferable to new owners and can be cancelled with pro rata refunds if no claims have been made. You can service the vehicle at any licensed mechanical workshop or dealer, your choice, and you must continue to service in accordance with the log book schedule.

Eric 5 Star Platinum (A) Warranty (200,000klm limit)
2 year - $1910
3 year - $2110
4 year - $2700
5 year - $2900

Good Luck!

[pelangi]

Thank you. I will get a quote from Leaseworks and warrantyandinsurance.com.au.

Do I expect to pay more because it is now under used car extended warranty or do I expect to have covered less? I read in warrantyandinsurance.com.au that they only pay 100% of the repair on some type of works, not every repair.

And has anyone got experience or heard about RedBook extended warranty? Their underwriter is Virginia Surety

[FarQ]

I sent a web enquiry to warrantyandinsurance.com.au. Got a call back from david at coveru.com.au. Got the following prices for my Passat Alltrack Wolfsburg on the "Eric 5 Star Platinum A Warranty" up to 200k km.

3yr $1665 (3yr VW + 3yr extended warranty, 200k km total limit)
4yr $2165 (3yr VW + 4yr extended warranty, 200k km total limit)
5yr $2395 (3yr VW + 5yr extended warranty, 200k km total limit)

You can get the 5 Star Plan A warranty insurance for any car up to 5yrs old and less than 100k km. The main difference between Eric & Allianz warranty insurance is that Allianz claim limit is market value of car, whilst Eric is purchase price. Allianz is also more expensive (he is going to send me an Allianz quote for comparison). If your car is out of manufacturers warranty, then a waiting period/no claim period will apply.

[pelangi]

I got quotes for Eric from Leaseworks and coveru for similar price:

Leaseworks (Eric Platinum Warranty): 3yr $1,700
Coveru (Eric 5 Star Platinum A): 3yr $1,665

I assume they are the same? I check the PDS, they are similar, but not identical. I am not sure if this is two different products by Eric.

For example on the maximum benefit:

Leaseworks (Eric Platinum Warranty)

The maximum amount payable by Us under this Policy(Maximum Policy Benefit) is limited to the Market Value ofVehicle irrespective of the number of claims.

Coveru (Eric 5 Star Platinum A)

The maximum amount payable by Us under this Policy (MaximumPolicy Benefit) is limited to the Purchase Price of Vehicle irrespectiveof the number of claims.

Also the one offered by Coveru includes Total Loss benefits while the one from Leaseworks doesn't.

[pelangi]

The main difference between Eric & Allianz warranty insurance is that Allianz claim limit is market value of car, whilst Eric is purchase price.

Do you know if the exclusions between Eric and Allianz are similar?

[FarQ]

Do you know if the exclusions between Eric and Allianz are similar?

Allianz:
What is not covered
A. We will not pay any claim arising directly or indirectly out of, or in any way connected with:
1. Any mechanical failure or costs covered by any other warranty, entitlement or recall campaign, including any manufacturer’s vehicle warranty, dealer statutory warranty and/or repairer’s guarantee.
2. Any claim which arises within 30 days of the purchase date of the policy as shown on the policy schedule.
3. Any mechanical failure attributable to failure to follow the vehicle manufacturer’s operating guidelines, including failure to address or complete any published or issued recall or field campaign.
4. Any component which was not made or supplied by the manufacturer of your vehicle.
5. Failure to comply with the “General conditions” of this policy as detailed from page 20 of this policy document.
6. Any mechanical failure attributable to continued operation of the vehicle once a defect or fault has occurred (including activation of any warning system, overheating or loss of fluids).
7. Any liability, consequential loss or damage of any kind arising from a mechanical failure (including but not limited to loss of profits or personal injury).
8. Any loss of or damage to, your vehicle including any form of damage resulting from a collision, impact or any accidental fire or theft.
9. Faulty workmanship, other than for repairs previously authorised by us.
10. Any repairs that have not been performed by an Allianz authorised repairer.
11. Any repairs arising from failure to adhere to the instructions outlined under “Making a claim” on page 25 of this policy document.
12. Any mechanical failure caused by a fault that existed prior to the commencement of cover.
13. Any mechanical failure caused by poor quality or the incorrect grade or type of fuel, lubricant, coolant or other fluids.
14. Any mechanical failure caused by the ingress of any foreign material or the contamination of any fuel, oil, coolant or fluids, unless caused by the failure of a covered component.
15. Any mechanical failure arising from wear and tear and/or the gradual reduction in operating performance of any covered component.
16. Any items that require replacement as a part of normal vehicle maintenance or are known to have a limited service life. These items include (but are not limited to): spark plugs and leads, glow plugs, belts, filters (including particulate filters), hoses, brake and clutch linings, brake pads, disc rotors and/or disc and drum machining, batteries (including electric or hybrid vehicle batteries and power cells) and incandescent globes.
17. Any maintenance, adjustment, upgrade, modification and/or reprogramming required to any covered component.
18. Any claim where the damage to a covered component was caused by a non-covered component.
19. The cleaning of any component, including the removal of any carbon or sludge.
20. Diagnostic costs, unless accepted as part of an authorised claim.

B. This policy will be cancelled and no claims will be accepted where the vehicle:
1. Has been modified from the manufacturer’s original specifications, unless you have first notified Allianz of the modifications and Allianz has agreed, in writing, to extend cover under this policy for the modified vehicle (as detailed under “General conditions – 4. Modifications” on page 22 of this policy document).
2. Is being, or has been, used or tested in preparation for, or participation in, any form of motor sport.
3. Has not been serviced in accordance with the service requirements detailed under “General conditions – 1. Service and maintenance of your vehicle” on page 20 of this policy document.
4. Is being used for hire, driver instruction or conveyance of goods (courier and delivery services use) or passengers, for fare or reward (this includes car rental).
5. Is being used as a police, security, mining or other emergency vehicle.
6. Was not imported into Australia by the vehicle manufacturer or their authorised Australian distributor (grey import).
7. Is being used for a purpose for which it was not designed.
8. Odometer reading cannot be determined as accurate by virtue of it having been inoperative, tampered with or removed from the vehicle.
9. Is un-roadworthy or unregistered.
10. Has had any part of the manufacturer’s vehicle warranty cancelled or voided.
11. Prior to purchase of the warranty, was owned by you and during that time had not been serviced in accordance with the vehicle manufacturer’s requirements and recommendations.
12. Was not eligible for cover in accordance with our underwriting criteria at the time the policy was issued and incorrect details were provided to us, including but not limited to, the vehicle’s age, condition, modifi cations or odometer reading.

General conditions
1. Service and maintenance of your vehicle
For this policy to remain valid, you are required to:
a. properly, regularly and punctually service your vehicle in accordance with the manufacturer’s requirements and recommendations and keep a record of the services undertaken on your vehicle.
b. take reasonable care to maintain and protect your vehicle.
All vehicle servicing should be carried out by the selling dealer or an authorised servicing facility.
Once a service has been completed, you must make sure the authorised servicing facility completes and stamps the “Scheduled maintenance service records” contained in this policy document at the time of the service and you must retain an invoice of servicing showing:
• the name and ABN of the authorised servicing facility that completed the service; and
• the vehicle identifi cation number (VIN); and
• date of service and odometer reading at time of service; and
• a list of the scheduled service items and any other repairs completed; and
• a breakdown of labour and parts costs.
If you do not fully comply with these servicing requirements, we may refuse a claim and this policy may be cancelled.

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