I'm increasingly unhappy with VW service. They seem more interested in making profit than caring for the custmer and communication between customer and mechanic is a very bad game of chinese whispers. The mechanic tick sheet is no longer provided, so all I get is a list of recommendations communicated via a "receptionist" who seems unable to provide info on how urgent / important the recommendations are.
I've just had a 9 year service on my 2013 103TSI Highline DSG which has only done 81,000km.
The recommendations are:
- replace front brakes, pads and rotors, pads currently at 1mm, $920
- replace timing belt (because due for replacement!) $1580
- rear brakes in 6 months $785
- brake fluid flush $179
My questions are:
- is it safe to wait for the brakes to squeel or the brake light to come on before replacing the brakes?
- am I better to use another brake repairer with non-VW brake pads? If so, any recommendations for a place that does this in Melbourne SE would be welcome.
- Is the timing belt recommendation appropriate? Should replacement be based on mileage or age of car? Why isn't it part of routine service schedule?
- are the prices quoted reasonable?
- is it really necessary to pay for brake fluid flush separately when replacing brakes? Why isn't this part of routone service schedule if it's routinely required?
I've just had a 9 year service on my 2013 103TSI Highline DSG which has only done 81,000km.
The recommendations are:
- replace front brakes, pads and rotors, pads currently at 1mm, $920
- replace timing belt (because due for replacement!) $1580
- rear brakes in 6 months $785
- brake fluid flush $179
My questions are:
- is it safe to wait for the brakes to squeel or the brake light to come on before replacing the brakes?
- am I better to use another brake repairer with non-VW brake pads? If so, any recommendations for a place that does this in Melbourne SE would be welcome.
- Is the timing belt recommendation appropriate? Should replacement be based on mileage or age of car? Why isn't it part of routine service schedule?
- are the prices quoted reasonable?
- is it really necessary to pay for brake fluid flush separately when replacing brakes? Why isn't this part of routone service schedule if it's routinely required?
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