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Potential Class Action re Thermostats/Water Pumps

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  • #16
    Originally posted by Lucas_R View Post
    I bought my Mk7 GTI with 48,000km's on it and not long after the purchase, I started to smell coolant on occasions. Getting the car up on ramps confirmed coolant was leaking as you can see it running down the front of the engine and crystalizing into a pink powder.

    $1,000 later the waterpump and thermostat have been replaced by my independent VW specialist mechanic with an aftermarket OEM brand (Geba). Lets hope its more reliable than the factory VW unit.
    A lot of us a probably keen to hear how yours goes long term. I'd rather fix mine, when it happens, for good, or for a long time, rather than all that effort to put in a new part that's doomed to fail at the same time.

    Almost 16K on my car, but over two years so I'm wondering when mine will start, no matter how well I look after the car.
    MY20 MK7.5 Golf GTI - Tornado Red - LP/S&SP
    MY19 AW Polo - Comfortline - DAP

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    • #17
      Originally posted by genebaby View Post
      A lot of us a probably keen to hear how yours goes long term. I'd rather fix mine, when it happens, for good, or for a long time, rather than all that effort to put in a new part that's doomed to fail at the same time.

      Almost 16K on my car, but over two years so I'm wondering when mine will start, no matter how well I look after the car.
      My mechanic said he does 4-6 waterpumps a week on MQB platform cars and has been using this Geba brand for 2 years and apparently hasn't had one fail....yet. Time will tell. Hopefully he is right.

      Geba Water Pump 11235/1 - Made in Germany | Run Auto Parts
      2017 Ford Fiesta ST the go kart

      2015 Audi SQ5 bi-turbo V6 TDI family hauler

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      • #18
        Originally posted by genebaby View Post
        So the US case is finished and that's the outcome? Seems poor for an issue of their making that affects so many cars so often?
        I think there is another class action in US running now which might have a better outcome if it succeeds. The one i screenshotted was from a couple of years ago and was settled per the screenshot.
        Passat Alltrack MY16

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        • #19
          Originally posted by kevvie View Post
          After replacing one water pump on my Mk7 R due to a leaking thermostat at 40ks, just over 20ks later it is leaking again. At almost $2k per pop this is a great ongoing revenue stream for VW and their dealers, and doesn’t seem like anything they intend to fix.
          In the US there has been a successful class action on this issue, with warranty being extended to 8 years, and refunds to people that have paid to replace in the past. I’ve spoken to a legal firm that might be willing to pick it up in Australia if there is enough interest - please let me know if you have been impacted and will sign up. I don’t think there’s any specific action required other than confirmation of having been affected.
          I have just discovered that mine is leaking at 77,000kms. I've had the car 6 months and this is a bit of a shock to find out that it is all too common and may not be, or have been, a once in my cars life time event. Please sign me up to this.

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          • #20
            Hi Kevvie, I have a 2016 Golf GTI 40 years purchased new and serviced every 12 months with the same dealer. The car has only done 30,000 kms. My last service October this year cost $970 and then I was advised I have a leaking water pump/thermostat housing and would cost $1200 to fix. Not impressed for a well looked after low km car. Anyway, I asked the dealer to fix as a goodwill job and they had to get authority from VW Australia. Today, the dealer contacted me to say it had been knocked back by VW Australia. This is terrible for a shockingly bad designed part that's got history. I previously owned a 20 year old Suzuki Baleno with 130000 kms when I sold it for the Golf and never had to replace water pump/thermostat housing once. I'm interested in pursuing this.Cheers Paul

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            • #21
              Guys, [COLOR=var(--primary-text)]VW Australia need a rat up their downpipe on this matter.[/COLOR][COLOR=var(--primary-text)]Get angry, as this issue is a time bomb and VW need to feel the anger now.

              Cheers Al
              [/COLOR]

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              • #22
                Is there anything happening to the class action that Kevvie talked about for Australia. It's all gone quiet

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                • #23
                  Originally posted by pompeypaul View Post
                  Is there anything happening to the class action that Kevvie talked about for Australia. It's all gone quiet
                  I'd also like to know. If a start has been made and things have gone quiet maybe it's time for others to kick it back into life. It would be great to know how far it has come or why it stopped. I'd be happy to assist. Not that i have any qualifications in the area, just a desire for social justice.

                  Has anyone approached VW Australia and had one repaired after their warranty has expired (in 'goodwill')?

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                  • #24
                    Hi DeeW
                    In 2010 I approached VW Australia re my 2008 N9 Polo just out of warranty for common issues and had lower control arm bushes and window power regulator replaced after their warranty has expired in 'goodwill'.
                    The dealer service advisor advocated for us as well and the Good Will invoice amounted to over $1,100.

                    Why would VW Australia not consider
                    Good Will for Thermostats/Water Pumps that continue to fail due to component being faulty?

                    Cheers Al

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                    • #25
                      Originally posted by Call me Al View Post
                      Why would VW Australia not consider [/COLOR]Good Will for Thermostats/Water Pumps that continue to fail due to component being faulty?
                      l
                      1 To save VW's money by forcing owners to foot the bill, thus increasing profits for both VW and VW dealers
                      2 Because they don't want to admit that they are making and selling a faulty part
                      3 To punish owners that have their VW's serviced outside the official dealer network
                      2017 MY18 Golf R 7.5 Wolfsburg wagon (boring white) delivered 21 Sep 2017, 2008 Octavia vRS wagon 2.0 TFSI 6M (bright yellow), 2006 T5 Transporter van 2.5 TDI 6M (gone but not forgotten).

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                      • #26
                        Thanks, gregozedobe,

                        I have taken faulty manufacture car issues to the ACCC and got offered a new car, only issue was there were no new cars in that specification.

                        So, has any owners with the faulty Thermostats/Water Pumps formally put a complaint to the ACCC?

                        Problem with a product or service you bought | ACCC

                        Cheers Al

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                        • #27
                          Curious if this has gone anywhere. If you're still after more signatures, I'll happily join.

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                          • #28
                            Sorry all, I got locked out. Good luck to anyone trying to register these days with the random question about VW's. I tried every single model and they were all wrong, I only am here because one of my PC's still has something in the cache to log me in.

                            I think we have enough names now. I'll re-engage the legal firm and see what info they need, and will repost so people can PM me if still wanting to pursue.

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                            • #29
                              I have a 2014 MK7 90 KW TSI and I had to replace the water pump Apr 2021. Daughter has a 2016 VW polo and replaced waterpump Sept 2022.

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                              • #30
                                Let us know where we can sign up

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