Potential Class Action re Thermostats/Water Pumps

[RUMHAM]

i'm probably up for talking to someone. during my recent 60,000km service i was told my coolant housing passed the pressure test but does have early signs of leaking so they will 'monitor' it. but i gather this is the start of potential big problems, i've been very weary of this waterpump/thermostat housing crap happening to me, would be amazing if we could get something through to VW for us, as I think they successfully did in the USA?

is it worth upgrading the part to something made with better material? i've read about getting an all-metal aftermarket pump as the VW one is just made of plastic? if your part fails are you going to replace it with OEM or try to upgrade to something stronger?

[lenny555]

i'm probably up for talking to someone. during my recent 60,000km service i was told my coolant housing passed the pressure test but does have early signs of leaking so they will 'monitor' it. but i gather this is the start of potential big problems, i've been very weary of this waterpump/thermostat housing crap happening to me, would be amazing if we could get something through to VW for us, as I think they successfully did in the USA?

is it worth upgrading the part to something made with better material? i've read about getting an all-metal aftermarket pump as the VW one is just made of plastic? if your part fails are you going to replace it with OEM or try to upgrade to something stronger?

There is a pump that comes with a 4 year warranty which my mechanic got for me. It's Borsehung I believe.

[gregozedobe]

i'm probably up for talking to someone. during my recent 60,000km service i was told my coolant housing passed the pressure test but does have early signs of leaking so they will 'monitor' it. but i gather this is the start of potential big problems, i've been very weary of this waterpump/thermostat housing crap happening to me, would be amazing if we could get something through to VW for us, as I think they successfully did in the USA?

is it worth upgrading the part to something made with better material? i've read about getting an all-metal aftermarket pump as the VW one is just made of plastic? if your part fails are you going to replace it with OEM or try to upgrade to something stronger?

IIRC it is the complex plastic housing that leaks, not the Waterpump or thermostat themselves. So far I haven't read any reports of a more robust/reliable housing (unfortunately), but some different waterpumps are supposed to be better (not sure which ones, sorry).

[PAPERBOY]

Count us in, I’ve already got thermostat replaced by VW over $1500 for part, then at 120k service oh your water pumps leaking. Took it to Northside Euros, they will replace at next service using non genuine pump that lasts. Said leak is tiny, just keep an eye on it. It’s a 2018 Golf Alltrack. Will never go to VW dealer again, even brakes cost $1000, wtfudge.

[lenny555]

Hi Guys questionare from law firm who may be interested in the case, please follow the link and enter your details and info on failures

Volkswagen & Audi EOI | Adero Law

Thanks

[Righteousness]

Any updates on this?

[RUMHAM]

just filled that survey in, taking my car to the shop tomorrow to assess my situation.

[RUMHAM]

$2300 for this, i think i'm going to sell for an old accord

[petemac110]

$2300 for this, i think i'm going to sell for an old accord

$2,300? Sheesh, that's pricey! I had mine done a few months ago for $1,500 by Pacortech here in Sydney, including replacing the coolant overflow bottle.

[RUMHAM]

i ended up paying the same as you from a different place who give me a lot of confidence in the vehicle.

[petemac110]

i ended up paying the same as you from a different place who give me a lot of confidence in the vehicle.

Good stuff!!

[Dark Hoon]

Last month: >$4000 for water pump, thermostat and cracked radiator on my Golf GTI Mk7, purchased brand new in 2014.

First pump failure at just over 7,000km (replaced under warranty).

The second one last month at just over 48,000km. Costly exercise.

Asked VGA to assist me financially as the pump issue is well known. Flatly rejected citing wear and tear.

I am seriously pissssssssssssssssed of. Will write anther less pleasant email to tell them that I will escalate further to ACCC, and I am keen to join that class action.

[lenny555]

Volkswagen & Audi EOI | Adero Law

[composter2000]

My 2017 Golf Alltrack with 90,000km is slowly leaking coolant around the water pump.

Called the VW/Audi dealer/service centre in Hobart. Head of service admitted that water pumps aren't a high failure item on most cars but that he'd seen quite a few. Wouldn't admit it was a known issue with VWs of that era, said he hadn't heard of the settlement in the USA.

I told him to visit https://www.waterpumpsettlement.com/

He ball parked $1500-$2000 to replace the water pump (including timing belt) and $600 to do a diagnostic analysis which was a requirement before any warranty claim could be made. I told him that looking at the water pump from underneath was all they would need to tell them the water pump was leaking and that shouldn't cost $600.

He told me that I should pursue it directly with VW, I just VW customer service on 1800 607 822 and submitted a warranty claim, they said they need to co-ordinate with the dealer and will get back to me in the next few days.

In the meantime I'm registering my expression of interest in a class action with Volkswagen & Audi EOI | Adero Law

[Dark Hoon]

Last month: >$4000 for water pump, thermostat and cracked radiator on my Golf GTI Mk7, purchased brand new in 2014.

First pump failure at just over 7,000km (replaced under warranty).

The second one last month at just over 48,000km. Costly exercise.

Asked VGA to assist me financially as the pump issue is well known. Flatly rejected citing wear and tear.

I am seriously pissssssssssssssssed of. Will write anther less pleasant email to tell them that I will escalate further to ACCC, and I am keen to join that class action.

A bit of update on my situation:

After VGA rejected my claim, they sent me a survey link to tell them of how they addressed my issue.

Needles to say, I gave them the MOST negative review in the world and asked to be contacted again. Surprisingly, they did, just before Christmas.

After talking to them, they promised to review my claim again. They did, and offered me 50% of the installed parts (no labor) = $A335.

So, I questioned their math and last week they provided their last offer to compensate me for 50% of the thermostat only (excluding the water pump and radiator).

$A556 out of $A4000.

I am done with VW and will discourage anyone I know to buy one.