MK6 GTI - Rattle upon acceleration - Resolved via TPI: 2021062/7

[Jozzy]

Sounds similar to the guys that work in the service department at Essendon.
Seems to be a severe lack of customer service skills in there places.

[MGV]

Hey, azzdat. Try Bayford at Camberwell - not too far from Ringwood & they were well aware of this issue 4 years ago when they fixed mine through warranty. Pleasant to deal with as well...

[sacktap410]

that customer service advisor must be sacked. he has no people or customer care skills and we normal people would have no single clue why he was employed to do what he does at vw service in the first place. he is a shame to the company!

I bought the clip from aliexpress for around usd $17 delivered.

That's a bargain, I think I paid around $60 from the dealership.
Still it was $60 well spent not having to listen to that rattle!

[bazzle]

Hi all, VW Ringwood dealership and cant say my experience was a good one. Quite the opposite to be honest.

A friend rang me 3 days ago. Went in with a stop light globe out. They quoted $547 to fix so she rang me.
There quote to fix was to replace all the taillight assemblies complete. Lucky she rang me ..
I fixed with a $2 globe.

[bigfoot]

Reminds me of the time a dealership tried to tell me that my Polo needed the injectors and inlet manifold cleaned which would have cost several hunderd dollars. The car had 2800km on it at the time...

[chz]

I had a pleasant experience with Essedon dealer recently.

Bought a Golf MK6 MY11 for my daughter a couple of months ago and noticed that the car shudder at take off. Contacted Essedon dealer as the car was purchased and serviced by them from the previous owner. After confirming the car details, the car was recalled in July 2013, I was advised that there will be a $150 diagnositc fee but will be waved if it's proven the issue is related to the clutch as it's still cover under the 2 years part & labour warranty.

Dropped the car off on Monday (they advised that it will take 2 days if the clutch need replacecment) and a free loan car was provided. received a phone call from Jarrod on Monday aftertoon and was advised that both the parts (clutch essembly) and labour will be covered under warranty, and the car will be ready for pickup on Tuesday. They actualy washed and vaccum the which I wasn't expected.

[Lucas_R]

Here is another place to buy the anti rattle spring clip: Wastegate Actuator Rod Anti-rattle Clip – 32 Degree South

[bigfoot]

got mine on aliexpress for ~$18 delivered