DSG: Problems, Questions, Likes and Dislikes

[Finance_Analyst]

I had my 60, 000km service done on Monday, with the DSG service and oil change. It has made a vast improvement to the smoothness and refinement of the gearbox operation, particularly at low speeds. I didn't even notice there was anything really wrong with it prior to the service but can definitely notice a substantial improvement now.

Where did you get the service done? How much?

[nat225]

I had my 60, 000km service done on Monday, with the DSG service and oil change. It has made a vast improvement to the smoothness and refinement of the gearbox operation, particularly at low speeds. I didn't even notice there was anything really wrong with it prior to the service but can definitely notice a substantial improvement now.

that's exactly what I experienced! although mine only had done 28,000km (with Nov 2010 built) when the dsg oil was replaced, yet the improvement was very noticeable and i am actually enjoying the smoothness now

[Tobes_WIR35]

I get my servicing done at Austral VW. I've found them to be good. They quoted me $1400 over the phone, but because my car is a fleet lease I get trade pricing. Final cost was $988.

[Finance_Analyst]

I get my servicing done at Austral VW. I've found them to be good. They quoted me $1400 over the phone, but because my car is a fleet lease I get trade pricing. Final cost was $988.

I see. Is that just dsg or the full 60km service?

[Tobes_WIR35]

That's the full 60k service. All my other services have been around $350

[GTI4ME]

Yeah i saw your car in the workshop the other day, very tidy, couldnt believe it was in for a 60k actually!

[Tobes_WIR35]

Cheers. Well, technically it's only got 56,000... A lot could happen between now and 60k! haha. But yeah, I take good care of her. In the absence of children, our VW's get all the love around our place.

[Agolf 5hitstir]

I ducked into my local Vw dealer today to enquire about an extended warranty and I was told that Vw has come to the party and now there is 7 years cover on all dsg gearboxes in Australia. Is this true, who else has heard this?


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[Tobes_WIR35]

Can you get that in writing on their letterhead? I will pay in beer

[Finance_Analyst]

I ducked into my local Vw dealer today to enquire about an extended warranty and I was told that Vw has come to the party and now there is 7 years cover on all dsg gearboxes in Australia. Is this true, who else has heard this?


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I was told by VW sunny coast that all dsg cars sold now are back to 3yr including the new mk7 GTI??!!

[VR28LT]

I was told by VW sunny coast that all dsg cars sold now are back to 3yr including the new mk7 GTI??!!

i was also told this last week when i bought one of the last few remaining mk6 GTI's

[maxsven]

Warranty claim - Transmission issue...

Guys,

I need your advice please..

I have recently bought a 2012 golf 90TSI (7 speed DSG, 1.4L) through a private seller (first owner), car has been serviced twice at the Sydney dealer where it was bought, it is due for service next months (will be doing 30K by then). The car has warranty until mid 2015.

When I read the log book and spoke to the previous owner, there was a note that the care was “slipping in gear asses” but when it was taken to be checked by the dealer, they said that they could not replicate the issue. When I test drove it, I could not notice that issue either.

Now, two months since I bought it, I am 100% sure that the car has an issue with its transmission, definitely not the DSG issue as I called the dealer and gave them my vin they said the car was not impacted by that issue.

Here are the two issue I am experiencing:

1- The car does not smoothly change gear when it switches to second, third, fourth and fifth, it feels like it is pushing too much power to change gear and the engine goes really loud (as if the car is on “P” and you are pressing power)

2- If you drive downhill and slow down and the car automatically changes back to lower gear (examples 2^nd or 3^rd which is normal) and then you press power to speed again, it does not change to any higher gear and the engine goes really loud! I normally switch to manual and change gear manually.

My questions are, has anyone seen or experienced anything similar to this? Also, I have booked the car for service next month at the same dealer and pointed that I am the second buyer and think there is an issue as it was reported by the previous owner and need a check done…

From what you guys know, would the dealer try to say again “could not replicate the issue”? I want to ask them to even get me to replicate it to them if that is going to be possible….

Your thoughts please!

[Lito]

Definitely sounds like you have some issues. I'm not expert on dsg's by any means but it sounds as though one of the clutches may be slipping and your mechatronics unit may be faulty. It's good that the PO has raised the issue before, if you can replicate the faults consistently then I would agree with taking the technician for a drive. Definitely doesn't sound like it's operating properly.

[maxsven]

Thanks,

Ok to be honest I have been looking up stories about the dealership the car was taken to before and their reputation online is not the best, I am thinking about the option of taking it to another dealership but the fact that they checked it before and came back with the result of "could not replicate issue, customer to monitor and advise if issue re-occurs" makes me think that I probably should go back to them again...

what do you guys reckon?

[AdamD]

Now, two months since I bought it, I am 100% sure that the car has an issue with its transmission, definitely not the DSG issue as I called the dealer and gave them my vin they said the car was not impacted by that issue.

Here are the two issue I am experiencing:

1- The car does not smoothly change gear when it switches to second, third, fourth and fifth, it feels like it is pushing too much power to change gear and the engine goes really loud (as if the car is on “P” and you are pressing power)

2- If you drive downhill and slow down and the car automatically changes back to lower gear (examples 2^nd or 3^rd which is normal) and then you press power to speed again, it does not change to any higher gear and the engine goes really loud! I normally switch to manual and change gear manually.

My questions are, has anyone seen or experienced anything similar to this? Also, I have booked the car for service next month at the same dealer and pointed that I am the second buyer and think there is an issue as it was reported by the previous owner and need a check done…

Read through this (mega) thread to get an idea of the typical faults and resolution of issues with the DQ200. (Yours is the DQ200 7-speed dry-clutch DSG.) It sounds to me like you will need a new mechatronic. You should take the car to the dealer and insist that a service representative (preferably service manager, but any experienced DSG staffer will do) comes for a test drive with you so that you can demonstrate the problem with them in the car. Then push them for a mechatronic replacement.

Based on your description, I'd say it's likely to be a fairly open-and-shut case of warranty mechatronic replacement, but speak to your dealer and see how you go. If you don't get an adequate response from them, take it to another dealer.