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Welcome to the "How to track the car you have ordered" thread
Is the car in the country or is it in transit from overseas? If it's in transit you can track it with the VIN number here:
(note that this website works in IE, doesn't work in Chrome)
Enter the VIN number in the "Cargo ID" field and click on the "Track" button. This will tell you where the ship is.
Once you've found the name of the ship / vessel, you may be able to get more accurate updates on the ship's location at the following URL by searching for it in the "Vessel's Name" box.
Current Vessels in Range - AIS Marine Traffic
(Thanks to hooba for the updated information.)
DO NOT PANIC if you can't immediately find your car once you have your VIN. The car will not appear on the tracking site until it has been loaded onto the vesel and possibly even a few days after that once the shipping manifest has been updated.
Also note that ships can "disappear" from the tracking if they are out of the 74km to 111km range of a coastal shipping port's tracking services. This will occur several times and for "days at a time" during the voyage.
(Thanks to coreying for this updated information)
So how do you get your VIN number, and what is a "COMM Number"?
A VIN number will only be allocated when the car is handed to production. It should be available to your detail at "Checkpoint 8" which is Step 15 of the list below.
This is done in a VW system called NADCON.
You can request that your dealer sends you a screenshot of the "ETA Data" page from NADCON which shows you this information along with the dates of each step:
1. Customer Contract Date
2. Order Entry Dealer System
3. Order Entry NADIN
4. Order Registration IFA
5. Buildability Check
6. SGW Rebooking
7. Current SGW Determination
8. Allocation of Production Plant
9. Handover to Production
10. Start Body Shell Shop
11. End Body Shell Shop
12. Start Paint Shop
13. End Paint Shop
14. Start Final Assembly
15. Checkpoint 8 Handover to Sales
16. Start Service Shop
17. End Service Shop
18. Exit Production Plant
19. Arrival Port of Shipment
20. Departure Port of Shipment
21. Departure Last Port of Transit
22. Arrival at Port of Destination
23. Departure from Port of Destination
24. Arrival at Final Destination
25. Departure From Final Destination
26. Arrival at Dealer
27. Delivery to Customer
Note that I'm not exactly sure what every one of these steps means. Also some steps can occur on the same day, and some can occur out of order.
You could also request a screenshot of the "Order > Order Details > Car Configurator" page to ensure that the car which is to be built is definitely what you have ordered. Although be aware that it isn't simply a list of the model and the options you've selected. It is a series of 3 to 7 digit codes, some items of which are the options you've select, some options which are in multiple items, and some items which are "standard specifications" for Australia, but which still need to be entered for the configuration! So in other words, if you need to ask a question to the dealer in relation to this screenshot, be nice, because what may seem like a mistake is actually required!
Please note that the Car Configurator page is long and may require several screenshots.
The dealer can find the VIN number on the "Order > Order Details > Car Configurator" page of NADCON, on the "Extended Information" table - which is towards the bottom of the page. The VIN is referred to as the "Chassis Number".
A "COMM Number" is the "commission number" that VW / the factory / the dealer uses to track the car's order from the dealer inputting the customer's car configuration, through production, through to delivery to the customer at the dealer location.
(Thanks to coreying for this updated information. If you have corrections or more information, please PM coreying or a moderator.)
Original Post from ox518.
Hi all, I have ordered my mk6 two weeks ago. After reading saveferris's thread, I thought I should call the dealer make sure everything is on the track. The guy was quite nice actually, but he just keep telling me how busy they were and he will call me back after confirm with their ordering manager. That doesn't sound right to me. I mean as a sales man you have your way to find out where is the car and how is everything going. As a customer I have right to know everything about my order, right?
So, what should I do now? Keep calling him? Or just wait until the car arrives here? It should be landed in Australia 23/07. I am really worried about such delay as I have already sold my old car.
By the way, have you guys heard about anything from dealer before the pick up day? Anything like confirmation or updates? I mean, at least you have to know the rego in order to buy the insurance........
Is the car in the country or is it in transit from overseas? If it's in transit you can track it with the VIN number here:
(note that this website works in IE, doesn't work in Chrome)
Enter the VIN number in the "Cargo ID" field and click on the "Track" button. This will tell you where the ship is.
Once you've found the name of the ship / vessel, you may be able to get more accurate updates on the ship's location at the following URL by searching for it in the "Vessel's Name" box.
Current Vessels in Range - AIS Marine Traffic
(Thanks to hooba for the updated information.)
DO NOT PANIC if you can't immediately find your car once you have your VIN. The car will not appear on the tracking site until it has been loaded onto the vesel and possibly even a few days after that once the shipping manifest has been updated.
Also note that ships can "disappear" from the tracking if they are out of the 74km to 111km range of a coastal shipping port's tracking services. This will occur several times and for "days at a time" during the voyage.
(Thanks to coreying for this updated information)
So how do you get your VIN number, and what is a "COMM Number"?
A VIN number will only be allocated when the car is handed to production. It should be available to your detail at "Checkpoint 8" which is Step 15 of the list below.
This is done in a VW system called NADCON.
You can request that your dealer sends you a screenshot of the "ETA Data" page from NADCON which shows you this information along with the dates of each step:
1. Customer Contract Date
2. Order Entry Dealer System
3. Order Entry NADIN
4. Order Registration IFA
5. Buildability Check
6. SGW Rebooking
7. Current SGW Determination
8. Allocation of Production Plant
9. Handover to Production
10. Start Body Shell Shop
11. End Body Shell Shop
12. Start Paint Shop
13. End Paint Shop
14. Start Final Assembly
15. Checkpoint 8 Handover to Sales
16. Start Service Shop
17. End Service Shop
18. Exit Production Plant
19. Arrival Port of Shipment
20. Departure Port of Shipment
21. Departure Last Port of Transit
22. Arrival at Port of Destination
23. Departure from Port of Destination
24. Arrival at Final Destination
25. Departure From Final Destination
26. Arrival at Dealer
27. Delivery to Customer
Note that I'm not exactly sure what every one of these steps means. Also some steps can occur on the same day, and some can occur out of order.
You could also request a screenshot of the "Order > Order Details > Car Configurator" page to ensure that the car which is to be built is definitely what you have ordered. Although be aware that it isn't simply a list of the model and the options you've selected. It is a series of 3 to 7 digit codes, some items of which are the options you've select, some options which are in multiple items, and some items which are "standard specifications" for Australia, but which still need to be entered for the configuration! So in other words, if you need to ask a question to the dealer in relation to this screenshot, be nice, because what may seem like a mistake is actually required!
Please note that the Car Configurator page is long and may require several screenshots.
The dealer can find the VIN number on the "Order > Order Details > Car Configurator" page of NADCON, on the "Extended Information" table - which is towards the bottom of the page. The VIN is referred to as the "Chassis Number".
A "COMM Number" is the "commission number" that VW / the factory / the dealer uses to track the car's order from the dealer inputting the customer's car configuration, through production, through to delivery to the customer at the dealer location.
(Thanks to coreying for this updated information. If you have corrections or more information, please PM coreying or a moderator.)
Original Post from ox518.
Hi all, I have ordered my mk6 two weeks ago. After reading saveferris's thread, I thought I should call the dealer make sure everything is on the track. The guy was quite nice actually, but he just keep telling me how busy they were and he will call me back after confirm with their ordering manager. That doesn't sound right to me. I mean as a sales man you have your way to find out where is the car and how is everything going. As a customer I have right to know everything about my order, right?
So, what should I do now? Keep calling him? Or just wait until the car arrives here? It should be landed in Australia 23/07. I am really worried about such delay as I have already sold my old car.
By the way, have you guys heard about anything from dealer before the pick up day? Anything like confirmation or updates? I mean, at least you have to know the rego in order to buy the insurance........
Has this happened before, or is there another reason???
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