VW's 3 Year Extended Warranty

[brad]

If the work has been performed outside the dealer network I'm sure that they will want to see some proof that the work was done like invoices/receipts and may scrutinise the quality of the work depending on what's failed (ie if the dealer said the engine is full of sludge).

All it needs is a stamp in the service book Mav.

Can't see the point myself - then you end up with a he-says/she says situation & the non-VW person trying to protect their professional liability insurance.

[Wolfgang]

So would anyone care to explain why the independant VW mechanic that the previous owners used have stated in 6 months or at 15000km?
I am asking this as the last service was done at about 12 months old with 8900km. A 6000km service interval seems a bit short.

[mmanda]

They rejected the warranty claim because it was fraudulent.

The failure occurred before the extended warranty/insurance policy took effect.



Volkswagen will do the same under the factory warranty.

Fraudulent Meaning and Definition

1. (a.) Using fraud; trickly; deceitful; dishonest.
2. (a.) Obtained or performed by artifice; as, fraudulent conquest.
3. (a.) Characterized by,, founded on, or proceeding from, fraund; as, a fraudulent bargain.

Now lets make this crystal clear. There was no intention to be deceitful or dishonest when VW Essendon attempted to make a claim on my new policy. This is a ridiculous word for you to be using and I find it offensive. Please do not use this language again to describe my situation.

The intent of your response is correct, which I've now stated multiple times. Enough.

[brad]

So would anyone care to explain why the independant VW mechanic that the previous owners used have stated in 6 months or at 15000km?
I am asking this as the last service was done at about 12 months old with 8900km. A 6000km service interval seems a bit short.

the service intervals are every 12months or 15,000km - whichever comes first. If the vehicle was serviced at 12 months old & only had ~9000km on it then the next service is due at the first of 2 years or 24,000km If the vehicle is subject to any of the "Severe Service" conditions then the service schedule can be modified at the mechanics discretion. It's all in the service/warranty book - it's a goldmine of information.

[Wolfgang]

I have RTFM (found it very usefull and the plain english very easy to read).

The issue I have is if I get the car serviced at 24 months and something goes wrong at a later date, I don't want VW to say it was 6 months late, your screwed.

The only thing I can think of is the car was used for many short trips and the independant classified that as "Severe Conditions".
Will give them a ring and get an explanation on the short service interval.

[Transporter]

Fraudulent Meaning and Definition

1. (a.) Using fraud; trickly; deceitful; dishonest.
2. (a.) Obtained or performed by artifice; as, fraudulent conquest.
3. (a.) Characterized by,, founded on, or proceeding from, fraund; as, a fraudulent bargain.

Now lets make this crystal clear. There was no intention to be deceitful or dishonest when VW Essendon attempted to make a claim on my new policy. This is a ridiculous word for you to be using and I find it offensive. Please do not use this language again to describe my situation.

The intent of your response is correct, which I've now stated multiple times. Enough.

Well, you maybe don't like that word "fraudulent" but I believe that word is used by insurance companies and Maverick done nothing that should offend you, since he stated that Allianz saw it as the fault existed when the policy was taken. It means that the fault was there during manufacturer warranty and VW should cover the cost of repair.

It is the same as if someone would take insurance policy after he had his car broken.

Of course you have done nothing wrong, you were just caught in argument who is going to pay for the repair. Either the way, you should get it repaired under the warranty, VW or Allianz.

[brad]

I have RTFM (found it very usefull and the plain english very easy to read).

The issue I have is if I get the car serviced at 24 months and something goes wrong at a later date, I don't want VW to say it was 6 months late, your screwed.

The only thing I can think of is the car was used for many short trips and the independant classified that as "Severe Conditions".
Will give them a ring and get an explanation on the short service interval.

Whatever you do, don't waste your time ringing VW Assist - they will tell you that your dealer can guide you.

[brad]

Well, you maybe don't like that word "fraudulent" but I believe that word is used by insurance companies and Maverick done nothing that should offend you, since he stated that Allianz saw it as the fault existed when the policy was taken. It means that the fault was there during manufacturer warranty and VW should cover the cost of repair.

It is the same as if someone would take insurance policy after he had his car broken.

Of course you have done nothing wrong, you were just caught in argument who is going to pay for the repair. Either the way, you should get it repaired under the warranty, VW or Allianz.

I would call it an innappropriate or misdirected claim. Fraudulent really does imply that the guy was trying to deliberately commit an illegal act - which is untrue.

[funkay]

I would call it an innappropriate or misdirected claim. Fraudulent really does imply that the guy was trying to deliberately commit an illegal act - which is untrue.

Agreed....

[Maverick]

I would call it an innappropriate or misdirected claim. Fraudulent really does imply that the guy was trying to deliberately commit an illegal act - which is untrue.

The insurance industry defines fraud as an attempt to deceive the insurer.

There are generally four categories into which insurance claims can be denied.

1. Non-disclosure which doesn't apply for this claim (you could possibly say this applies but it depends on the insurer and even if it did it would still also fall under 3 below)
2. Exclusion clauses which doesn't apply for this claim
3. Fraud
4. Policy cancellation which doesn't apply

Fraud can be defined as hard or soft fraud and this would fall under soft fraud.

[Transporter]

I would call it an innappropriate or misdirected claim. Fraudulent really does imply that the guy was trying to deliberately commit an illegal act - which is untrue.

I 100% agree with you that he didn't do anything illegal.
But..
that wouldn't be very accurate description for them. Just imagine that they probably list it somewhere in the file and next to the claim no. would be "misdirected claim", that would make anybody working with this file to want to open it to redirect it, wasting the time reading it again.
Labeling it fraudulent would mean - yeah we don't have to touch it.

Isn't it actually VW dealer claiming it? In which case the car owner shouldn't really get offended.

[triode12]

I believe mmanda (Amanda) is a lady and not a guy.

[mmanda]

I believe mmanda (Amanda) is a lady and not a guy.

Yes thankyou. I am a lady not a he or a guy!

Anyways, I'm over this whole 'fraudulent' rubbish.... I am an honest person and was fully transparent with all the info I provided. The dealer decided to make the claim with Allianz with the info I provided them. it was their decision to put in the claim with A first and not VW. I didn't really have anything to do with it.

So lets move forward shall we!

I got my car back. The door works. It didnt cost me anything. I love the car. Thats it!

[funkay]

Hey Everyone,

Just wanted to let you know that I've just purchased a VW extended warranty from Kim at the sub $1400 price.
Very Happy Thankyou!

[jazd]

Quick question, is the extended warranty still available after the standard warranty has elapsed (by a couple of weeks) or does it have to have current warranty?