Warranty Issues

[Gti Dave]

Well the front passenger side dash rattle was fixed today and fingers crossed it doesn't come back. Sounded to me like it was a commonly known problem with an easy fix judging by what the tech said. The rattling in the rear on the other hand needs to be re-booked in for a better look see as it was difficult to reproduce or locate exactly today due to the rain. After the success with Skoda, I decided to book in my polo gti for a dash rattle fix and they rejected it stating that rattling is now no longer covered by warranty after the first 1000kms. What kinda of BS is that? I stormed out REALLY ANGRY and said never again am I buying another VW if they are just going to screw us customers!!! Well done Skoda for fixing rattles under warranty.

[K1W1]

I can see both sides of that argument. Rattles over time can be caused by driving over rough roads or general mistreatment of the car so why should the manufacturer fix those however as an owner rattles are annoying especially if they have been there since new. I guess what they are trying to say is that if the rattle is there from the factory they will fix it but if it's something that happens as a result of wear and tear then they won't.
Maybe you should read the fine print on the warranty section of your manual. If it says anything in there about rattles that is what will apply not what the service people told you yesterday.

[anthony]

I think it's the only Japanese made Honda available in Australia these days.

Accord Euro,Legend,Odyssey,and Insight,but yes,the Euro is the only volume model built exclusively in Japan fot the world,besides a plant in China only for that market.

[woofy]

Our nearly 5 yr old 6 has never had a rattle either...well actually its never had one thing wrong with it period. I have one creak that has been there since new, and I've told the dealer about it, but so far they have never found it and fixed it. I took it in there one day and the tech came out with me and located it. But when I took it back in they could never find it.

[Gti Dave]

I can see both sides of that argument. Rattles over time can be caused by driving over rough roads or general mistreatment of the car so why should the manufacturer fix those however as an owner rattles are annoying especially if they have been there since new. I guess what they are trying to say is that if the rattle is there from the factory they will fix it but if it's something that happens as a result of wear and tear then they won't.
Maybe you should read the fine print on the warranty section of your manual. If it says anything in there about rattles that is what will apply not what the service people told you yesterday.

Problem is, VW service stated a bulletin was sent out to all dealers stating strictly that rattles are no longer part of warranty after 1000km. In other words, VW won't pay the dealer to fix them and therefore the bill goes back to the customer (who is bet over and screwed). If Alfa, Fiat, Skoda and other manufacturers offer coverage during the warranty period for rattles and other problems, then why the hell not VW? Is it because they know its a problem but can't be F*#ked fixing them cause it'll cost them? Come on. Anyway, I think I've fixed the rattling and hopefully it doesn't come back.

TBH, of all the jap cars I've owned previously (2x Honda Jazz's, Honda Odyssey & Toyota Rav4, non of them really had any issues or rattles. Only the RAV4 had one somewhere in the windscreen but that was fixed). Hmm...it does get one thinking. But despite saying that, I still like euro cars as long as they honour the warranty and fix the darn problems!!!

[space-godzilla]

throttle valve (?) replaced under warranty

I have a 2008 diesel RS wagon with DSG and the MFD said "engine fault" on 24 Dec (yea!). But I was able to get it into Lennock Skoda in Canberra before they closed for the holidays. They had it for a few days over Christmas but the throttle valve was replaced under warranty and I haven't seen any warning lights since then.

And I have to give a big to Colin at Lennock because he gave us an Octavia to use for those few days over Christmas. We had all of my wife's family coming to Canberra for Christmas and it would not have worked if we had been down one car.

So all potential Canberra customers listen to me: BUY A SKODA FROM COLIN (because he's a great guy)!

[dArK5HaD0w]

So all potential Canberra customers listen to me: BUY A SKODA FROM COLIN (because he's a great guy)!

i second that
made my buying experience that much more special

[jbviajero]

Today I put my Skoda 118 TSI for service at Rick Damilian (15,000 first service). They proceeded to charge me $440 for a bit of black fluid and a sump plug. But as mentioned in many threads, a lot of Audi/VW service centres refuse to touch Skodas so I was forced to the dealer over a barrel, as it were.

Just one minor issue, driver's door side a/c vent won't shift left or right using the adjuster. They've ordered a part from the Czech Republic!

Not the least bit fussed the car is solid. Looking forward to a bit more torque after an ECU map due soon.

[BlackSuperb]

?.......Just one minor issue, driver's door side a/c vent won't shift left or right using the adjuster. They've ordered a part from the Czech Republic!......

My Superb was delivered with the same vent broken. It took 3 months for the replacement part to arrive.

[spellbound]

Today I put my Skoda 118 TSI for service at Rick Damilian (15,000 first service). They proceeded to charge me $440 for a bit of black fluid and a sump plug. But as mentioned in many threads, a lot of Audi/VW service centres refuse to touch Skodas so I was forced to the dealer over a barrel, as it were.

Just one minor issue, driver's door side a/c vent won't shift left or right using the adjuster. They've ordered a part from the Czech Republic!

Not the least bit fussed the car is solid. Looking forward to a bit more torque after an ECU map due soon.

Wow thats over the top , mine was $340+ , 2 years service $280+ and inc oil .

You will love the ECU upgrade , was out flying around the hills today , so relaxed , and yet urgent when needed.

[hooba]

Today I put my Skoda 118 TSI for service at Rick Damilian (15,000 first service). They proceeded to charge me $440 for a bit of black fluid and a sump plug. But as mentioned in many threads, a lot of Audi/VW service centres refuse to touch Skodas so I was forced to the dealer over a barrel, as it were.

Just one minor issue, driver's door side a/c vent won't shift left or right using the adjuster. They've ordered a part from the Czech Republic!

Not the least bit fussed the car is solid. Looking forward to a bit more torque after an ECU map due soon.

Give Northshore Skoda a call for a quote on your next service.

[K1W1]

Wow thats over the top , mine was $340+ , 2 years service $280+ and inc oil .

There is something wrong there. The 15k/1 year service is cheaper than the 30k/2 year service. $340 is in the ball park for a 15k service.
You either didn't go to a Skoda dealer for the 30k service or they didn't do the full job but there is no way a 30k service will come in under a 15k one.
The two year service includes things like pollen filters and a brake fluid change.

[jbviajero]

Yes I did think the price was over the top for oil and a half hearted wash. I'll definitely try North Shore next time.

I'm not fussed about the air vent, I can still adjust it by poking a pen through. Interesting that a superb came new with the same issue. I bought mine 6 months old second hand, perhaps it has been there since new too.

[spellbound]

There is something wrong there. The 15k/1 year service is cheaper than the 30k/2 year service. $340 is in the ball park for a 15k service.
You either didn't go to a Skoda dealer for the 30k service or they didn't do the full job but there is no way a 30k service will come in under a 15k one.
The two year service includes things like pollen filters and a brake fluid change.

Got it done at vw/audi independent , brake fluid and poo lens too , better job than dealer .

[Inego]

I paid $365 at Rick Damelians in January for a 12mth/15k service on my Scout.