Polo GTI High Oil Usage - Discussion Thread

[POW]

Better pic quality

Sent from my GT-I9505 using Tapatalk

[alexaescht]

^Thank you for that. Also is that the booklet that came with the car? Mine displays the same info but it's squashed into a A5 booklet

Now to the next point - Australia is classified as a "hot climate" which means we only run off the long life, fixed service scheme meaning its 504 or 507 only.

This is a good thread discussing this.

http://www.vwwatercooled.com/forums/f77/why-you-need-use-504-507-oils-fsi-tsi-tdi-engines-47140.html

"Longlife III

Oils with reduced SAPS designed for variable service intervals of between 15,000 km/1 year and 30,000 km/2 years. Supersedes all previous VAG oil standards, except for R5 and V10 TDI engines built prior to 06/2006. Subject to 504.00/507.00 approval and is only available in one grade: 5W-30.

You can still use Longlife oils even if you run on fixed service intervals. In fact VAG recommends that if the car's driven in harsh operating conditions you should ask the dealer to switch over to fixed service intervals (Australian delivered cars are on the fixed service intervals)."

Yes that's the booklet that came with the car, and yes it is A5.

I won't comment on anything else as I was never part of this, I only provided evidence.

[brad]

I can smell humble pie...

Nope, I'll stand on what I say.

Look at it. Column 2 "without longlife" = 502.00 for all petrol engines.

Tell me where it says in the manual or an addendum that AUS is classed as a hot climate that requires a higher grade of oil?



Where does it say this:

my 1.2tsi says it can ONLY use 504 oil. 502 can ONLY be used for topups and CANNOT be used as part of a service.

It then goes on to say that the warrantee WILL be void if it is proven that 504 oil is not used. If I had a computer I would be more than happy to post the guide.

Basically he's making stuff up as it says nothing like that in the manual.

[brad]

In the manual,it also have a castrol edge ad card in it.so i think it is ok to use.just want to confirm and in the manual i think my cae is fixed distance/time. So 502 is ok?

Sent from my GT-I9505 using Tapatalk

That card is for Castrol Edge Professional which is 504 & only sold to workshops.

The Castrol Edge Sport is different & 502.00. It's fine to use. It says so in the 2nd column from the right.

So are you going to believe what's written in your VW manual or take notice of all the Polly-annas?

[POW]

I rang vw Australia today and ask which one to use.they said 504. Then I rang dealer parts and they said 504 as well. I ask why the manual say 502 for set service interval which my car is on.the vw. Australia customer service guy said the manual is international version, but for Australia models it needs 504. So confusing. I think I just drive to the dealer when I need top up.

Sent from my GT-P6810 using Tapatalk

[Guest001]

I agree the manual says what you say but my Dealer said when I bought the Polo that the Prof III 504/507 is what it has in it and is what it should run on.

Jmac did its first service and put Penrite Enviro + in it and it has been on that ever since.

As the Passat runs on it as well its convenient to use the same in both.

Whilst it is in the manual to use 502 for distance servicing there is also nothing wrong with using a higher spec oil, in this case 504/507.

The manual is a multi country, multi model item and as such has lots of stuff in it that may or may not apply to Australian models.

EG turning off passengers airbag, Engine heater. ETC.

Whilst I read what is in the Manual I prefer to adhere to the Dealers recommendation as it is them I have to deal with if I have an engine problem and they say "We told you to use 504/507 and you didn't".

In saying that its up to individual owners to decide what they want to do and should go to the horses mouth so to speak for technical answers. All replies on here are merely opinions. (including mine)

When I had to go to the Dealer parts for oil they only offered me the Castrol Prof III as that's all they had... Good enough for me.

[Guest001]

I rang vw Australia today and ask which one to use.they said 504. Then I rang dealer parts and they said 504 as well. I ask why the manual say 502 for set service interval which my car is on.the vw. Australia customer service guy said the manual is international version, but for Australia models it needs 504. So confusing. I think I just drive to the dealer when I need top up.

Sent from my GT-P6810 using Tapatalk

Be generous and buy some oil Dealer wont supply to many topups at $15 a litre.

It would cost me more than the topup is worth to have to drive to a dealer to get it.

[brad]

I rang vw Australia today and ask which one to use.they said 504. Then I rang dealer parts and they said 504 as well. I ask why the manual say 502 for set service interval which my car is on.the vw. Australia customer service guy said the manual is international version, but for Australia models it needs 504. So confusing. I think I just drive to the dealer when I need top up.

Sent from my GT-P6810 using Tapatalk

Of course they will say 504.00/507.00 as you can't go wrong (eg for diesels with particulate filter) using that spec.

You asked whether 502.00 is OK so that you can save a few dollars & the answer is yes.

If you are so confused then take the easy but slightly more expensive option & buy some 504/507. GL Lubricants will sell it to you at wholesale for $13.50/L in 1L bottles.

[brad]

I agree the manual says what you say but my Dealer said when I bought the Polo that the Prof III 504/507 is what it has in it and is what it should run on.

And you believe everything the dealer tells you? Look at some of the malarkey that some of the dealers tell their customers - eg: they are run in at the factory, so you can just drive how you want from day1 or ït's normal oil usage at 1L/1000km or "they all do that".

I am not denying the engines come with a factory fill of 504/507. I know mine did as it was set up for LongLife Service with variable time/distance & the spec sheet says it was set up that way.

The question was "can I use 502" & the answer is yes. I'm not sure what the difficulty in accepting this is.

Jmac did its first service and put Penrite Enviro + in it and it has been on that ever since.

As the Passat runs on it as well its convenient to use the same in both.

more reasons that aren't actually technical or VW fact - just what you are doing yourself.

There's nothing wrong with what you are doing but there's a difference between that & what you can do.

I'm almost finished a maintenance remediation where the maintenance contractors have made a lubrication stuff-up because they went on "we were told to do the lubrication this way by the installaing / commissioning contractor". They decided not to take notice of the instructions in the manual. You don't want to know how much we are charging them because they didn't follow the manual & didn't ask for a manual review/revision. So far it's cost them about $450k in remediation, auditing costs, investigation, report writing & employing investigating engineers.

Whilst it is in the manual to use 502 for distance servicing there is also nothing wrong with using a higher spec oil, in this case 504/507.

I didn't say there was an issue with using the higher spec oil.
The question was "can I use 502"and the answer is "yes you can".

The manual is a multi country, multi model item and as such has lots of stuff in it that may or may not apply to Australian models.

EG turning off passengers airbag, Engine heater. ETC.

Those items aren't installed. Therefore irrellevant to the vehicle. The oil is installed in the vehicle. If the oil recommendations in the manual were incorrect then VW would include an addendum in the manual showing how Australian vehicles are different. This is common practice among manufacturers - I had an addendum in my Liberty about fuel octane requirements, baby capsule installation & a couple of other things. Dad's Honda also had an addendum to the manual for Australian delivered vehicles.

Whilst I read what is in the Manual I prefer to adhere to the Dealers recommendation as it is them I have to deal with if I have an engine problem and they say "We told you to use 504/507 and you didn't".

See above about word of mouth vs the manual.

Having worked in dealerships, I can assure you that they don't get as much information from the manufacturer as you think. Add to that the workload & you don't get a lot of time to read the tech bulletins anyway. Generally you get together & decide on a common & simple answer. If I was at a dealership I'd tell everyone to use 504/507 as well because then you don't have to ask if it's diesel, etc (half the customers wouldn't know & would make stuff up rather than look foolish). As I have already said, 504/507 is a safe bet but 502 is fine.

In saying that its up to individual owners to decide what they want to do and should go to the horses mouth so to speak for technical answers. All replies on here are merely opinions. (including mine)

When I had to go to the Dealer parts for oil they only offered me the Castrol Prof III as that's all they had... Good enough for me.

How many oils would you expect them to carry?

Again, 504/507 makes stock control simpler. 1 oil for many models.

nowhere have I said don't use 504.00. I've said you can use 502 without issue if you want to save a few dollars.

[kevinctr]

504 has better HTHS of 3.5 for a 5w30 oil.

[Guest001]

And you believe everything the dealer tells you?

I am not denying the engines come with a factory fill of 504/507. I know mine did as it was set up for LongLife Service with variable time/distance & the spec sheet says it was set up that way.

The question was "can I use 502" & the answer is yes. I'm not sure what the difficulty in accepting this is.





I didn't say there was an issue with using the higher spec oil.
The question was "can I use 502"and the answer is "yes you can".









In saying that its up to individual owners to decide what they want to do and should go to the horses mouth so to speak for technical answers. All replies on here are merely opinions. (including mine)


How many oils would you expect them to carry?

Again, 504/507 makes stock control simpler. 1 oil for many models.

nowhere have I said don't use 504.00. I've said you can use 502 without issue if you want to save a few dollars.

No I don't believe everything I am told

I prefer to use the same oil all the time and not swap between brands or different ratings.

I would expect they would offer 502/505 as well for those who want it for their petrol engines as per the comment about UK owners being upset that they are not given the option.

Customer service if nothing else ( Sorry forgot it is a VW Dealer we are talking about) Smacks myself

We accept that 502 can be used and never said it couldn't. It is however not probably a good idea to mix it with 504/507.

It would be better if it was offered as an option at a dealer service for those who haven't run out of patience with them.

Saves time having to go and buy it yourself and then upset the Stealer like the one that wanted to charge me $118 for the oil they sell in parts dept for $93.

Cant cost $25 to carry it through a doorway can it.

Maybe it can but then you can buy Penrite Enviro + for $69 on a good day and save $49.

End of rant over what was a fairly simple question where the answer could have been Yes you can but don't mix it.

[brad]

504 has better HTHS of 3.5 for a 5w30 oil.

I am aware of this - that wasn't the question

End of rant over what was a fairly simple question where the answer could have been Yes you can but don't mix it.

Mixing isn't an issue either. It's not coolant or brake fluid.

[Diesel_vert]

Judging from the replies in this thread, it would appear that the owners manual a bit tricky to interpret.


Vehicles on the Time & Distance service regime (applies to all Australian delivered passenger vehicles):

- Fixed service intervals of 15 000 km or 12 months (QI4 or QG0/QG2/QG3).
- Applies to all vehicles in all markets other than those on the LL service regime.
- Use of engine oils approved to VW standard 501.01, 502.00, 505.00 or 505.01 (as required) is mandatory.
- Vehicles may also use engine oils approved to VW standard 504.00 or 507.00 if desired, fuel quality permitting.
- Exception: TDI engines fitted with a diesel particulate filter (DPF) must use 507.00, irrespective of service regime.


Vehicles on the LongLife service regime (does not apply in Australia):

- Variable service intervals of between 15 000 km to 30 000 km or 12 months to 24 months (QI6 or QG1).
- Approved for certain markets only: to date, Europe (excluding some countries, such as Russia), UK and Japan.
- Use of engine oils approved to VW oil standard 504.00/507.00 (often marketed as "LongLife III" oils) is mandatory.
- If the engine is topped up with more than 500 mL using any other oil, vehicle is considered to have reverted to T&D service regime.
- Vehicles can be switched to the T&D service regime by the dealer at the owner's request.


Other notes:

- Volkswagen does not recommend a specific viscosity grade, which can be mixed without issue.
- Engine oils approved to different VW standards can be mixed without issue, noting the above limitations.
- Some markets, predominantly developing nations, have reduced service intervals of 10 000 km (QI3), 7 500 km (QI2) or 5 000 km (QI1).
- Vehicles sold in some markets (e.g. China) are not permitted to use 504/507 oil due to fuel quality concerns.
- Vehicles with TDI engines sold in markets without ultra low sulphur diesel (ULSD) are not fitted with a DPF (requires 505.01 instead).

[Diesel_vert]

504 has better HTHS of 3.5 for a 5w30 oil.

The following VW oil standards require a HTHS value of 3.5 or higher: 501.01, 502.00, 503.01, 504.00, 505.00, 505.01 and 507.00

The following VW oil standards require a HTHS value of between 2.9 and 3.4: 503.00, 506.00, 506.01

[JonW]

Kind of unamused by my dealer and VWA... if only we had a $ for every time we heard that. Did 2nd oil consumption test after pipes were redone and the dealer wrote the mileage down wrong so decided Id done 1400kms not 1050 like I knew. They still decided that my oil consumption was poor and it was escalated to VWA, who decided I needed to reject my claim as I hadn't done over 10,000kms. It was at just over 8000. Apparently they reckon I am borderline (0.75L used) and cars over 10k kms use less oil as they are bedded in better. My dealer now isnt bothering to call me back since I keep telling them they made a mistake with the kms and should be admitting that to VWA and pushing to get the engine fixed.

Anyone else hear of this?

PS> Bear in mind that with the first consumption test that I never completed it, the car needed oil top up at 600kms! I had just over 6000kms on it then.