DSG performance - Need a Physio?

[richdave]

"It's not the only car that does it, but it does seem like one of the worse ones, we've heard of more that we can do"...

Sounds like they are finally on the ball... Perhaps someone there reads this forum and got worried you may go to another dealer...

[passatpout]

Sounds like they are finally on the ball... Perhaps someone there reads this forum and got worried you may go to another dealer...

They did make a comment about there being lots of info and discussion on the internet....

[passatpout]

They've just called, with "good and bad news".. the good news is that the "machatronics (sic) module" will be replaced, the bad news is that it won't arrive until Friday. That's what the "factory" has advised them to do now.

I guess I'll know how it goes over the weekend, what with about 400km of planned driving around Melbourne.

Amazingly enough, they can give me a loaner on the day at this short notice (I'll take mine back for tonight and tomorrow, can't go for 4 days straight without wheels).

With luck, I'll be breaking out the bubbly about it on Friday night.

[richdave]

They've just called, with "good and bad news".. the good news is that the "machatronics (sic) module" will be replaced, the bad news is that it won't arrive until Friday. That's what the "factory" has advised them to do now.

With luck, I'll be breaking out the bubbly about it on Friday night.

I was told the wait was 3-4 weeks! Due to Xmas etc i actually waited more than a month before I could get mine done.

Glad they are doing what is needed... finally

[Caddyman]

the wagon you were taken to the station in was probably a 2.0 turbo petrol, they do not have the DSG, just a regular 6 speed auto. that would explain the "different" feel to the car.

Matthew

[passatpout]

the wagon you were taken to the station in was probably a 2.0 turbo petrol, they do not have the DSG, just a regular 6 speed auto. that would explain the "different" feel to the car.

Matthew

It wasn't a wagon they dropped me off in, it was a sedan. Could have been a petrol - it didn't sound like a diesel but I wasn't really paying attention to the noise. Plus the gearbox lever had DSG stamped on it...

[passatpout]

Now I'm annoyed... I had a call from them, somehow they had the wrong part (or not the complete set, or something silly).. so it hasn't been fixed, and now has to go back on Monday for the final deal. I'd keep their car for the weekend, but I need to do a fair bit of getting around this weekend and would prefer to risk my insurance excess, not theirs..

[passatpout]

Back to the dealer yesterday, and collected last night. Mechatronics module replaced (although they were all closed when I picked it up, so didn't see the work form).

Ironically, took it for 2 drives last night, and only needed to stop about 3 or 4 times, but seems to be much better now. Will see how it goes over the next week or so, with a bit of boat towing in there.

[richdave]

hey great news. I have had no issues since my car had its mechatronic module replaced so hopefully you will also have the same result

[passatpout]

Ahh, relief at last.. not only did I drive it for about 40km this morning and it was as smooth as all the way, from every start, and when reversing, but my wife took it for a couple of drives yesterday and said it's much better as well..

It also seems to be much better at being in the right gear at the right time (eg when slowing for a roundabout)... bliss..

[nting]

Excellent news passatpout. I have been tracking your progress with interest, more from a customer service point of view. I am glad your problem has been fixed, my biggest fear with going with the VW was quality and reliability as I have heard of some issues. Also heard of some raving reviews so it's still a bit hit and miss. I really hope I get a trouble free Passat.

[passatpout]

Excellent news passatpout. I have been tracking your progress with interest, more from a customer service point of view. I am glad your problem has been fixed, my biggest fear with going with the VW was quality and reliability as I have heard of some issues. Also heard of some raving reviews so it's still a bit hit and miss. I really hope I get a trouble free Passat.

Well, put it this way - I'm going to get copies of all the work orders, and fire back into them, and come the next service (in 7,000km, so about 3 months at current progress), I'm going to another dealer. Their loss - my car will probably be replaced at the end of its lease, and I'm also in the market for an Eos.. so there's 2 sales they'll miss, plus the servicing etc in the meantime.

I'm more than happy with the car, just annoyed with the little upsets I've had with it and the apathetic dealer response - it took 7 or 8 trips back before the gearbox was fixed, with them telling me on the first 5 that everything was OK and nothing more could be done.

Mind you, the VW dealership I dealt with in London was hopeless - they took 5 days to fix a broken bonnet catch on a Golf, didn't return calls, and didn't let me know it was fixed until I'd had enough and went to the dealership to find out what was going on. I was then told that it was fixed, but would take about 20 minutes to get ready for me - no prizes for guessing what the mechanic was busy working on... another woman there commented they'd always been useless.. it didn't help that I'd been assaulted on the way there, whilst walking down a street off the Elephant and Castle roundabout..

[R36 Dreamer]

Just an update on my DSG Issue

Car went in for service, they confirmed the fault.

Sent data to VW, who said software update was required.

Car went in yesterday (15-4) and software updated. They needed the car for 2 days.

Dealer called this morning, advised they had uploaded the software, problem better but not fixed. Ordered a new Mechatronics unit for the gearbox. Should be ready by 17-4 (tomorrow).

I advised the dealer this seemed to be an issue with some passats. He said only 2 others in his experience had been subject to the fault.

So hopefully tomorrow (or possibly monday) I will have back the car. Not too bothered, as they gave me a loaner TDi Passat CC - with 30kms on it

What a great car that is. Has adaptive cruise, ventilated seats, bluetooth etc. etc. and the 09 dash colours (my R36 is an 0. Bit of an old mans car compared to my lairy wagon, but beautiful nonetheless.

Anyway it looks as though my problems could soon be over. What a relief.

[gead]

was in having my car tinted today, and there was lady going absolutely spare at the service guys complaining about the DSG, demanding money back, consumer affairs, the whole 9 yards...i felt like politely enquiring about the mechatronic unit oh and it was a TDI too...

[gregozedobe]

...... there was lady going absolutely spare at the service guys complaining about the DSG, demanding money back, consumer affairs, the whole 9 yards...i felt like politely enquiring about the mechatronic unit oh and it was a TDI too...

I'm sure the service guys would have been real impressed with some random customer telling them all both what was wrong, AND how to fix it ! Even if you were probably right