DSG performance - Need a Physio?

[PROJET - L]

First problem was around 12 months into ownership which was a failed park brake switch which I forgot to mention.
But the DSG was always chunky from the first day.
Was told that they had altered the slip pattern on the clutches to give them a longer life.
Man the 05 Golf TDI I has was the most beautifully smooth and rapid response DSG experience.

Ah well.

[dammfool]

passat tdi 09

My wife just got her passat tdi dsg and the the gearbox is as smooth as.Cant feel the upshift or downshift.We just took it on holidays and i couldnt fault it.Averaged 5.6 per hundred with only 500ks on the clock with a boot full of luggage,bloody thing doesn even sound like a diesel,compared to my polo which sounds like a large semi.My wife complained that it wasnt quick off the mark,but after reading the manual the dsg does that to limit damage .

[passatpout]

Next quick question.. for those who have a smooth starting box, when you take off, does it sound like a manual engine taking up load? I get that occasionally on mine, when it does do a rare smooth start, but the rest of the time it just sounds and feels like the clutches aren't taking up progressively.

[tryingavw]

Next quick question.. for those who have a smooth starting box, when you take off, does it sound like a manual engine taking up load? I get that occasionally on mine, when it does do a rare smooth start, but the rest of the time it just sounds and feels like the clutches aren't taking up progressively.

feels like a well executed manual take off.

[passatpout]

feels like a well executed manual take off.

Thought so.. it's done that a few times, the rest of the time it's a kick in the pants.

[passatpout]

Right, I called the dealer again yesterday, and told them that it's still not fixed. My brother also drove the car over the weekend, and asked me what was wrong with it, so it's not just me.

The dealer replied with "We've done all we can, we've updated all the software, can you go for a drive with the technician to show them (again)?"

Apart from getting annoyed they're doing the whole "can't do anything more", the car still isn't sorted and they seem to be relying on software as the only thing they can fix.

Is now the time to throw a wobbly, ask them to show me what they've done to inspect the gearbox from a mechanical/physical perspective rather than software, etc, etc?

It's booked back in for tomorrow, and basically I'm going to say to them they can have the car for as long as it takes to fix it, I'll take one of theirs, and return it when they're done.

I'm also going to write a letter and give it to them, pointing out that this will be about the 7th time it's been back to them with the same fault..

Any more tips, advice and pointers on what to do next? I'm tempted to ring around some of the other Melbourne VW dealers (Burwin, Essendon, etc), and see what they say.

[richdave]

Get in touch with Berwin in Ferntree Gully... I mean take it there if you can. They fixed my car and it has done over 2k now without a single issue. I am very happy.

The dealer needs to replace the mechatronics module. It is a warranty issue and you should tell them that. There is a documented process to do this thru VW Aust. and they seem to have all but the last step on your car...

Who is your dealer BTW... name and shame I say

[passatpout]

The dealer needs to replace the mechatronics module. It is a warranty issue and you should tell them that. There is a documented process to do this thru VW Aust. and they seem to have all but the last step on your car...

Right, how do I go about getting the documented process? Call VW direct?

Who is your dealer BTW... name and shame I say

Werribee. Don't think I'll be buying cars off them again - and the Passat's up in 2 1/2 years, plus thinking about getting my wife an Eos as a present when our bub arrives.

[tryingavw]

DSG Drama on transporter

i was in sydney last week and met up with a frig mechanic who has a transporter. it has a 6 speed dsg gearbox, 5 cylinder with 2.5litres ( our engine with extra cyl?). he also spent money fitting lots of storage boxes on the back. total weigh in is 3 tonnes.

anyway after 2 years he has had to spend $3000 DSG repair and his truck was off the road for 1.5 months over the christmas break ( for a friggy not good). they said it was under warranty but he still had to pay 3k!

he loves the truck but plans to sell it shortly as he's too scared of owning it after its out of warranty.

so the question is do VW fit the same DSG to a transporter which is rated to 3 tonnes as our passats, or is it upgraded?

[baron]

Any more tips, advice and pointers on what to do next? I'm tempted to ring around some of the other Melbourne VW dealers (Burwin, Essendon, etc), and see what they say.

Gday.
Forget Essendon, I rang up the service department the other day wanting to find out some technical imformation and all I got was a female in the service department with a real attitude problem who could not be bothered helping one bit. I would hate to take a car there with a problem seeing they can't even answer a simple question over the phone. Cheers.

[VW Convert]

i was in sydney last week and met up with a frig mechanic who has a transporter. it has a 6 speed dsg gearbox, 5 cylinder with 2.5litres ( our engine with extra cyl?). he also spent money fitting lots of storage boxes on the back. total weigh in is 3 tonnes.

anyway after 2 years he has had to spend $3000 DSG repair and his truck was off the road for 1.5 months over the christmas break ( for a friggy not good). they said it was under warranty but he still had to pay 3k!

he loves the truck but plans to sell it shortly as he's too scared of owning it after its out of warranty.

so the question is do VW fit the same DSG to a transporter which is rated to 3 tonnes as our passats, or is it upgraded?

I may stand corrected but as far as I know, the DSG is not fitted to Transporters. Certainly the current Transporter brochure list only a Tiptronic auto which as far as I know is a conventional auto not a DSG.

The next question is if it was under warranty why would he have to pay? One would think there is more to the story than we are being told.

Cheers

George

[VW Convert]

Any more tips, advice and pointers on what to do next? I'm tempted to ring around some of the other Melbourne VW dealers (Burwin, Essendon, etc), and see what they say.

I think it is time to sit down very calmly with the Service Manager (or Dealer Principal if necessary) and go through their actions to date. I would be making him aware that you know of other owners who have had the same problem and that theirs were fixed by replacing the mechatronics module. Be firm and tell him that you expect the issue to be resolved properly this time, that there will be no further opportunities do so and that if they can not resolve it this time then you will take the matter up with VWA directly.

Cheers

George

[drbass]

baron,

Booked in my 125 TDI wagon for the 30k service at Essendon VW using their web email. Indicated that there are issues with the gearbox (pretty much what everyone else had reported). Received a call 10 mins later confirming the booking, explaining that they'll need the car for the day, offering a courtesy car.
OK, nothing technical as such but very professional and courteous.

Of course what will happen with sorting out the gearbox is a different matter.

Seeya,
Michael

[richdave]

Right, how do I go about getting the documented process? Call VW direct?

You can try that but I think you need the dealer involved... if you take the service reports and the car to Berwin I reckon you have a better than even chance of them getting things sorted.. If you don't have service reports, they should be able to contact your dealer to get the info on what has been done if they cant see it via their computerised system

BTW I am in no way affiliated with Berwin. They have looked after me so far so I can recommend them.

[passatpout]

You can try that but I think you need the dealer involved... if you take the service reports and the car to Berwin I reckon you have a better than even chance of them getting things sorted.. If you don't have service reports, they should be able to contact your dealer to get the info on what has been done if they cant see it via their computerised system

BTW I am in no way affiliated with Berwin. They have looked after me so far so I can recommend them.

I dropped the car back off at Werrribee today.. ran through a heap of things with them, gave them a complete description of what was going on.. and shock horror, their reply was "It's not the only car that does it, but it does seem like one of the worse ones, we've heard of more that we can do"...

They then dropped me to the station in another Passat they had, and it was a completely different car in behaviour, you couldn't tell it was the same gearbox (although it was a petrol, not diesel), dead smooth, etc, etc.