DSG performance - Need a Physio?

[richdave]

The dealer finally called back, they are going to try a s/w update.

If that does not resolve the issue then I have a fault somewhere.

[terra australis]

Same here car is booked in for software update as well. Hopefully this will fix the issue...

[richdave]

The car had it's service today. They tried a s/w update and have now advised that the mechatronic module needs replacement and will take 2 - 3 weeks to come in.

Apparently this is not a unique issue and some other DSG boxes have had similar issues.

[3Putt]

Nightmare!

What a shambles rdave... how long have you been complaining about this issue? Months, as I recall.

And we all thought you were just a crackpot!

Doesn't give me a lot of confidence in these DSG thingys. Mine's been 'cluncking' into 5th for a while now.

Does anyone else have any DSG 'issues'? Might be time to 'circle the wagons'.

Sorry for all the 'quotations'.

I guess its the price we pay for being the proverbial guinea pigs for this sort of new technology.

Small price to pay though, i reckon. Overall what a great piece of tech the DSG is. I still reserve bragging rights over a mate who drives an '02 M3 SMG. Talk about 'clunking'! That thing is positively bone rattling compared to my silky smooth 'poor cousin'.

[richdave]

What a shambles rdave... how long have you been complaining about this issue? Months, as I recall.

And we all thought you were just a crackpot!

I originally posted in June but I did not complain to the dealer. I waited till the first service which occured in mid November. At that time they tried a few things and determined that a s/w update may resolve the issue. As I was waiting on some other items (fuel sender, a/c vents) I booked in for this week. and they have now tried the s/w and want to replace the mechatronic module. Apparently there is a very strict protocol to follow before replacing the mechatronic module. GIven when I made the dealer aware of the issue I cant be too upset about the progress TBH.

Rest assured I will not be happy if the next visit in January does not resolve things adequately

[terra australis]

Our car goes in on Tuesday so hopefully the software upgrade works for us. Not keen to wait another three weeks if the module needs replacing (My neck is getting real sore).

[vanDub]

Software upgrade

Don't have a problem with my DSG (although I can't always get a real smooth takeoff when it has warmed up), but if there is a software 'upgrade' available shouldn't it apply to all of us, regardless of DSG issues.

Haven't heard a thing from VW about this 'upgrade' except whats been posted here, or do they only tell you about it when it goes in for a service?

Can anyone enlighten me and others about this 'upgrade' and what it is supposed to do?

[terra australis]

We dont know if the software on our gearbox is corrupted or a different version is being loaded. VW have not advised us yet but will ask on tuesday.

[terra australis]

Had the car in yesterday and the dealer is not happy with the software upgrade and has referred the matter to VW. Looks as though we are going down the same track as Bigdave. Whats funny is that the dealer described it as the car doing "bunny jumping" which made me laugh.

I just want to say that we couldnt be happier with the service that we are getting from the dealer in this matter (Big thumbs up).

[richdave]

Had the car in yesterday and the dealer is not happy with the software upgrade and has referred the matter to VW. Looks as though we are going down the same track as Bigdave. Whats funny is that the dealer described it as the car doing "bunny jumping" which made me laugh.

Sure does sound like it. Hopefully I will have the car sorted week 5th Jan otherwise It will have to wait till after Australia day as I am away in the US and Mexico for 2 weeks

[terra australis]

Sure does sound like it. Hopefully I will have the car sorted week 5th Jan otherwise It will have to wait till after Australia day as I am away in the US and Mexico for 2 weeks

Same problem with us would prefer it sorted out sooner than during our holidays. Although would prefer to go to US and Mexico...but we are going camping in the Snowy Mountains!!!!

[terra australis]

Car is booked in late Jan for the next fixit job (2 Days). Hopefully will rectify the problem and will be able to advise other forum members of the outcome...

[richdave]

Hi terra australis thanks for the update. I look forward to catching up on the outcome. I have no word yet from the dealer but I go on holidays on the 13th till the 26th so I guess it wont happen till Feb for me.

[passatpout]

Well, I dropped mine off at the garage for its 15,000km service this morning (only at 16,500-odd, blame Christmas travel, shutdowns and backlog).. told them about the jerking, and got them to drop me at a railway station.. lo and behold, it was as smooth as silk when the mechanic was driving it.. no word yet on if they've found anything, but I guess I'll find out tonight when I collect it.

I've also asked them to check the air-con, it seemed to struggle with Melbourne's heat yesterday quite a bit..

[vanDub]

lo and behold, it was as smooth as silk when the mechanic was driving it..

He has obviously learnt how to drive it, get him to give you some lessons.

I had trouble getting smooth takeoffs initially but am getting better as I learn how to drive it. It seems to be about slow application of power to start and then accelerate your rate of acceleration once you get under way.

I also accept that some DSGs have issues with mechtronics modules etc like Rich Dave and hope that they get fixed properly.