Have I received Lemon Tiguan 132T or again DSG old problems continue with Volkswagen?

[tigger73]

I honestly can't hear anything.

I originally thought the same but put on some headphones and listen for noises other than engine noise and clunks as the phone moves around and there definitely is a metal on metal rubbing/grinding noise in the background.

The problem is once you hear it you're very conscious of it and can hear it every time it happens. I think what happens is you become highly attuned to it and then can't "unhear" it. So even though it's not a loud noise, you're very conscious of it every time it happens.

It's called OCD and the worst nightmare of any service department customer service personnel. It's a hard one as what is acceptable to one person is completely unacceptable to another. If you were driving with it for 5 minutes it probably wouldn't bother you too much but all the time I can understand with some people they would go nuts.

I I would probably recommend recording by your headrest, as that would be where your ears are as the driver and effectively where the sound will travel - ie. why you might hear it, and not on the video.

Actually what I'd do is stick a stethoscope mic onto some metal part of the car that is connected to whatever is rubbing and then get a clear recording.

Record that along with a video of the tacho/speedo and send that to VW. That way they can clearly see what is going on.

If you still get no resolution going the warranty path with the dealer, post it on their Facebook page as an absolute last resort.



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[Justice]

I honestly can't hearanything. All I can ascertain is that you have a strange driving style, unlessyou were stuck in traffic or drive no faster than what seemed to be 1st gear -to which I say DSGs hate rolling around in 1st. I would probably recommendrecording by your headrest, as that would be where your ears are as the driverand effectively where the sound will travel - ie. why you might hear it, andnot on the video.

harry do you have an hearing impairment? if you read my previous posts you will better understand the driving style as apparent in the sound recording, it is not a strange driving style but one that simulates stop/start traffic conditions. I will advise you that the noise is apparent in all gears (more noticeable at low speeds 4thgear up to 20mph) but due to engine/road noise at higher speeds/revs the noiseis less noticeable. Unfortunately I live in a busy city and there are timeswhen I can be stuck in traffic for a long time creeping along in 2nd and 3rd gearswhich makes this noise unbearable!! You may say put your music on but inresponse I will add that my wife did not pay £38,000 GBP (65,000 AUD) to tolerate such poormechanical refinement!

The problem is once you hear it you're very conscious of it and can hear it every time it happens. I think what happens is you become highly attuned to it and then can't "unhear" it. So even though it's not a loud noise, you're very conscious of it every time it happens.

You have hit the nail on the head!!......and it does go beyond spoiling the ownership experience!..........My wife did not part with £38,000 GBP (65,000 AUD) to endure what is very poor refinement and a possible major component failure in the making! Most owners are reporting no noise so clearly there is an issue with the drivetrain on my wifes Tiguan.

It's called OCD and the worst nightmare of any service department customer service personnel. It's a hard one as what is acceptable to one person is completely unacceptable to another. If you were driving with it for 5 minutes it probably wouldn't bother you too much but all the time I can understand with some people they would go nuts

I have to disagree on the OCD part! It is more about being vigilant, understanding the expectations of such a car and when to raise issues when you know something is not working as it should! I have to agree with you somewhat on the basis that what is acceptable to one person is not acceptable to another, this is duly because for some their driving style does not realise the noise and for others they are not enthusiasts but have company cars and use their cars as work tools. The other thing being automotive knowledge!

Actually what I'd do is stick a stethoscope mic onto some metal part of the car that is connected to whatever is rubbing and then get a clear recording.

Record that along with a video of the tacho/speedo and send that to VW. That way they can clearly see what is going on.

This type of apparatus is only available for specialist engineering applications and is not something that is readily available to the general public.

If you still get no resolution going the warranty path with the dealer, post it on their Facebook page as an absolute last resort.

The dealer maintains it is normal operational noise which is contrary to my opinion and that of the DEKRA independent engineer, so nothing will be repaired under warranty. Unfortunately I will have to wait the intervention of the arbitrary service that is the UK motor Ombudsman before I decide on the next course of action which will be the legal route!

[tigger73]

The dealer maintains it is normal operational noise which is contrary to my opinion and that of the DEKRA independent engineer, so nothing will be repaired under warranty. Unfortunately I will have to wait the intervention of the arbitrary service that is the UK motor Ombudsman before I decide on the next course of action which will be the legal route!

Dealer just wants to wipe his hands of it as he can see that he's going to get dragged into something that is going to consume a lot of time that he can't bill anyone for. So the easiest solution is to tell you that it is "normal" and hope you and your problem go away.

[Koff]

harry do you have an hearing impairment? if you read my previous posts you will better understand the driving style as apparent in the sound recording, it is not a strange driving style but one that simulates stop/start traffic conditions. I will advise you that the noise is apparent in all gears (more noticeable at low speeds 4thgear up to 20mph) but due to engine/road noise at higher speeds/revs the noiseis less noticeable. Unfortunately I live in a busy city and there are timeswhen I can be stuck in traffic for a long time creeping along in 2nd and 3rd gearswhich makes this noise unbearable!! You may say put your music on but inresponse I will add that my wife did not pay £38,000 GBP (65,000 AUD) to tolerate such poormechanical refinement!

Mate,

I also can't hear anything, does that mean that I too have a hearing impairment? Take it easy, will you.

If you're not happy with the car, keep pestering the dealer. If no joy there go to a third party ombudsman and see where that will take you. There is no need for you to take it out on the people here.

[Justice]

Mate,

I also can't hear anything, does that mean that I too have a hearing impairment? Take it easy, will you.

If you're not happy with the car, keep pestering the dealer. If no joy there go to a third party ombudsman and see where that will take you. There is no need for you to take it out on the people here.

Koff I have an hearing impairment myself due to my many years of working in heavy engineering industry and to me the noise is pretty clear in the sound recording.

Maybe that is the the reason why some Tiguan owners do not report the noise because they cannot hear it on their own cars??!!

Ill leave further comments until I have a final conclusion!

[spacemannz]

I too can hear something ‘different’ in my DSG and having an industrial machinery background, I tend to tune into and fixate on certain sounds. I’m undecided if it is an issue or just characteristics of the DSG. It’s new tech to me. I’m not worried right now - keep calm and put my foot down. I committed to buy my first VW knowing the DSG, customer service and Dieselgate issues. But judging by the volume of vehicles they sell, it can’t be that bad.

A couple of bits of advice:
1. Perhaps you’ll get a clearer recording if you have your window open and drive in a tunnel or near concrete median barrier. Pick a quiet time of day to minimise other traffic noise.
2. Don’t forget to thank the 170 people who took the time to read your plea and listen to your recording. We’re all sympathetic to your situation and **** scared that it will happen to us too.

Good luck, and keep us informed.

[cameleon72]

Hi sorry to all was overseas didn't have time to reply, this is continue from other thread on request from user Justice we will continue here discussion
Justice is right to be upset as recording audio on mobile phone with poor audio microphone is just not enough even I cant hear those noise from audio but having same issue I tottaly understand why he is upset, to catch all this clunking clicking rattle noise as human ears works differently ,you will need some professional audio recording device with multiply microphone inputs to clearly record this issue and isolate external motor and driving noises coming and mixing inside of cabin , is different driving live in car .

By my long testing driving all tiguan 2 models proven that all 4wd new Tiguan 2 are affected regardless 132tsi or 162tsi (higline and rline) some have more and some less but noise is there and this is issue and not acceptable for new car costing 50k - 60k , only 1.4 tsi 2wd are not 100% affected with this problem noise less and smoothness perfect! So all pointing problem is somewhere from Automatic transmission to rear deferential . Put car in eco mode (best way to test as engine has less rpm ) dont use Eco in indvidual menu but directly as Eco directly use costing function ( but Eco in individual menu not using it )which more activate and deactivate clutches ,close the windows sunroof,switch off radio fan, drive alone in quiet street nigh time after 12 when no traffic so you can isolate all external noise and concentrate to inside car noise, find street with lots of humps and roundabout where you need to constantly slow down and drive slowly up to 40km ,once you notice this noise you will always after hear it even during day time and in louder environment , if you dont notice rattle clicking noise than sorry but problem is with hearing( no offence to anyone) or you have 100 % perfect tiguan which i doubt after i tested at least 10 4wd new tiguans and all have issue noted above, some have more and some less noise
Kind Regards

[Guest001]

Turn the radio up and stop worrying I had a Hillman Avenger once that had more whirs, knocks and rattles than you could count and it was the best little car I ever owned. Sold it to a wrecker in the end and they drove it for months as the shop hack it went so well.

There is such a thing as worrying too much. All mechanical things have noises.

[Justice]

Turn the radio up and stop worrying I had a Hillman Avenger once that had more whirs, knocks and rattles than you could count and it was the best little car I ever owned. Sold it to a wrecker in the end and they drove it for months as the shop hack it went so well.

There is such a thing as worrying too much. All mechanical things have noises.

I bet you didnt pay $60,000 for your Hillman Avenger?....and 1970's tech no wonder there was so many knocks and rattles!

[spacemannz]

Turn the radio up and stop worrying I had a Hillman Avenger once that had more whirs, knocks and rattles than you could count and it was the best little car I ever owned. Sold it to a wrecker in the end and they drove it for months as the shop hack it went so well.

There is such a thing as worrying too much. All mechanical things have noises.

I totally agree.
Listening out for problems is a hard habit to quit... I wonder if I need therapy.

[Justice]

Hi sorry to all was overseas didn't have time to reply, this is continue from other thread on request from user Justice we will continue here discussion
Justice is right to be upset as recording audio on mobile phone with poor audio microphone is just not enough even I cant hear those noise from audio but having same issue I tottaly understand why he is upset, to catch all this clunking clicking rattle noise as human ears works differently ,you will need some professional audio recording device with multiply microphone inputs to clearly record this issue and isolate external motor and driving noises coming and mixing inside of cabin , is different driving live in car .

By my long testing driving all tiguan 2 models proven that all 4wd new Tiguan 2 are affected regardless 132tsi or 162tsi (higline and rline) some have more and some less but noise is there and this is issue and not acceptable for new car costing 50k - 60k , only 1.4 tsi 2wd are not 100% affected with this problem noise less and smoothness perfect! So all pointing problem is somewhere from Automatic transmission to rear deferential . Put car in eco mode (best way to test as engine has less rpm ) dont use Eco in indvidual menu but directly as Eco directly use costing function ( but Eco in individual menu not using it )which more activate and deactivate clutches ,close the windows sunroof,switch off radio fan, drive alone in quiet street nigh time after 12 when no traffic so you can isolate all external noise and concentrate to inside car noise, find street with lots of humps and roundabout where you need to constantly slow down and drive slowly up to 40km ,once you notice this noise you will always after hear it even during day time and in louder environment , if you dont notice rattle clicking noise than sorry but problem is with hearing( no offence to anyone) or you have 100 % perfect tiguan which i doubt after i tested at least 10 4wd new tiguans and all have issue noted above, some have more and some less noise
Kind Regards

cameleon72 if you listen to the you tube recording on a desk top computer at a higher volume you will hear the grating noise. Expand the video recording description as there are specific times noted when the noise is most prominent.

If your opinion is right there could well be a problem with the transfer box which was a possibility as mentioned by the DEKRA independent engineer I appointed. (transfer box is specific to 4 motion derivatives).

At present I am still in dispute with VW in the UK so will let you know when I know more.

[cameleon72]

Hi Justice
For sure I can hear some noise but what I am trying to explain to others who are not familiar with isue this what you recorded and this sound when you are in car is nothing dramatic and same comparing when you hear in live while driving is much worse and more distracting at least on my car , problem is definitely somewhere in clutches from DSG to rear Differential .

I don't know if you sometime can hear when run over hump and when car jump and hit ground with wheels and if you at same time press gas pedal or brakes you will hear most this clunking rattle like something is lose like screws or some other lose metal touching metal walls , I think this is the clutch lose and hitting the walls casing , because if you jump over any big hump but not touching brake pedal or gas pedals than would be no any noise all nice and tide no rattle no clicking clucking noise ,so that's why my conclusion is more rear differential or even differential close to DSG Box .New Car with this issue like this is rubbish old truck not accepted and VW need to replace this as new car should be not completely disassembled and serviced will be never again New, DSG Box Differential issue is big dirty job time consuming once they take off repair and put back all parts always can something different accidently more go wrong, included vibration with engine and engine mounts ,they need to take apart half car basically and lots small parts included PVC cables, wires twisting mounting ,can be half broken that you even dont know till later fail and shortened manufactures life of new parts I know this from experience fixing my car, I don't want after anything happen have in my mind is because they have disassemble my brand new car to fix this issue , VW should give Buyer legal right to decide to receive new car replacement or full refund. I repeat that I have detected and reported this noise rattle clucking issue and demonstrated problems to VW Dealer next day I picked my car ;(

[spacemannz]

@cameleon72 you should change your handle to EvelKnievil if you’re making jumps. 🤣 The suspension is so stiff, I’d expect my teeth to rattle too🤪

[cameleon72]

You all was making fun here and trying to convince me i is normal DSG VW . but looks like Tiger73 you experience now same magic of bad VW quality build with tiguan 4wd .
When I was pointing this about last year on my brand new Tiguan wich I noticed first day this rattle / clunking sound coming somewhere bellow like Automatic DSG box / gear transfer box or differential to haldex It is like ''clunk clunk' rattle noise like something is lose inside and hitting on metal case, noticed on low speed 10-25km and when you take foot from gas paddle and put again ,even in reverse can be noticed going back and forward .
Take look this video similar problem reported user of Tiguan 2 4wd from Singapore and lots of other users in UK have reported same problem
Something is huge wrong wit 4WD on new Tiguans or at last on effected production line built .We need to put pressure on VW to resolve as this is not like they try to convince us '' normal characteristic of new DSG car'' , at least not of any my previous 4 VAG cars in my collection o cars in family .
This bellow I experience is exactly the same , and is my nightmare

https://www.youtube.com/watch?v=jDhHWfXKqJY
YouTube Here is well shown when he lifted car and done test in garage how engine /dsg /transfer box rattle and make clunking noise
YouTube

4 Motion DSG Noise upon Deceleration at low speed! - Page 7 - VW Tiguan MK2 Forums

[cameleon72]

Maybe I am wrong, but I have felling that you will receive same response as me and the other owners with similar issue: sorry but nothing wrong with your car, is just 'characteristic of VW transmission drive''.
Even video I posted in back posts clearly showing defiantly is something huge wrong with 4wd clunking/ rattle issue on affected production Tiguan 2 4wd model . Even not experienced mechanic will tell you that's is not normal and is faulty!
We just need to stick together , collect and document as much information stay connected and put pressure to VW to finally issue recall for affected cars and fix this problem! Instead talking kids story to Owners using tricks and playing monkey games.

PS. I have some filling that this clunking rattle issue can be also because DSG and Engine factory mounts are maybe not suitable for this model or is just lose (missing screws) and having way to much play , it just sometime feels like DSG engine mounts are lose so it produce such a strong rattle . I checked mounts under engine plastic cover but the ones under battery didn't as nee to remove air intake complete and battery