Have I received Lemon Tiguan 132T or again DSG old problems continue with Volkswagen?

[iampivot]

Posted about my Tiguan DSG issue here: DSG Transmission

[tigger73]

I thought in recent times the Czech made Skoda stuff was outperforming the other factories (even without my personal bias).

Hearing about DQ500 issues in regularly serviced transmissions is what concerns me so much about Audi's attitude towards the same gearbox in the RS4 B8.. and why I'm going in a different direction.

The DQ500 in the first Gen Tiguan and cars from 2010-2016 were pretty bulletproof. It's only some gearboxes in 2017 there were some issues and I believe it's related to a certain batch/period of production. At least I'm hoping that's the case and they haven't reduced the quality/cheapened it/driven down costs and caused reliability issues.

[tigger73]

What type of 7spd DSG gearbox does the Kamiq 1.0 TSI (85 kW) have ?

Pretty sure it's the DQ200 dry 7 speed - same as lower end Golf/Polo.

[FastMitch]

What type of 7spd DSG gearbox does the Kamiq 1.0 TSI (85 kW) have ?

[Dutch77]

I thought in recent times the Czech made Skoda stuff was outperforming the other factories (even without my personal bias).

Hearing about DQ500 issues in regularly serviced transmissions is what concerns me so much about Audi's attitude towards the same gearbox in the RS4 B8.. and why I'm going in a different direction.

[tigger73]

Sounds like I need to stay away from the Czech made Skoda.

Does Skoda SUV use a cheaper / different DSG than the VW Tiguan ?

All come from the same factory. Basically the Kodiaq and Tiguan have the same motor/drivetrain options (except Kodiaq RS has the 176TDI and Tig gets petrol 162TSI as top of line model). Same with the Karoq and T-Roc both have 140TSI and 1.4litre 110TSI.

I beleive the Kodiaq gets the DQ500 (same as Tiguan) and the Karoq/T-Roc get the DQ381 7 speed whilst the 110TSI has an 8 speed Aisin(?) auto.

[FastMitch]

I have followed a number of VAG forums and one in particular that appears to have a high report of noise problems appears to be the Skoda forums. One forum member posted most recently on 03 October 2020 appears to have solved the problem, LINK -;Grinding noise - Page 3 - Skoda Kodiaq - BRISKODA.

Sounds like I need to stay away from the Czech made Skoda.

Does Skoda SUV use a cheaper / different DSG than the VW Tiguan ?

[tigger73]

Unfortunately, we did never get to the cause of the noise problem as Volkswagen were not engaging to do so, although my wife's legal representatives did suggest analasis of the DSG oil for swarf contamination should it be required. I have followed a number of VAG forums and one in particular that appears to have a high report of noise problems appears to be the Skoda forums. One forum member posted most recently on 03 October 2020 appears to have solved the problem, LINK -;Grinding noise - Page 3 - Skoda Kodiaq - BRISKODA.

Makes sense if the DSG mounts are bad that the noise gets transferred and amplified through the chassis.

Once again thanks for your interest.

Thanks for coming back and filling us in on how you went. So often people come here posting a problem but never come back to complete the story once the issue has been resolved. Then later when people are searching for same/similar issues they end up with only part of the story and no conclusion/outcome.

[Justice]

That is a great achievement. Congratulations with sticking with the process and getting the right outcome. I expect dealers act like this because they know from experience 90% of people do not take it further than a complaint.

Why did you need to go to the Financial Ombudsman instead of VCAT under the Australian Consumer Law ?

Which wank of a dealer was it ?

Thanks for your support.....and i am in total agreement of your statement. It is well known that if dealers and manufacturers frustrate you enough the customer will walk away and give up!

I live in the UK so I'm guessing correctly that our consumer laws are different with Australian ones.

The dealer was a large dealer group in the UK "Listers"

Good to hear that you finally got an outcome. Hopefully it also covers all the time and cost you incurred and for all your pain and suffering / lack of enjoyment for something that should have been a good experience.

Did you end up getting to the bottom of what the issue actually was? And did the noise get any better/worse over time? Did anyone dump the transmission oil and check for "glitter" as it certainly sounded like there was a failing bearing or metal/metal contact somewhere in the driveline.

Understandable how you'd gone through the wringer that you're not that keen to purchase another one. It's a shame that you came up against both a dealer and warranty department that was unwilling to rectify the issue which clearly was impacting on your enjoyment of the vehicle.

Cheers mate for the kind words

My wife has been compensated as per the Financial Ombudsmans decision which puts her back in a better position financially than at the time of purchase. She will also receive compensation and interest of 8% on all moneys she has paid including her deposit, finance payments plus accessories, insurance premiums, road tax, GAP insurance and independent engineer costs.

Unfortunately, we did never get to the cause of the noise problem as Volkswagen were not engaging to do so, although my wife's legal representatives did suggest analasis of the DSG oil for swarf contamination should it be required. I have followed a number of VAG forums and one in particular that appears to have a high report of noise problems appears to be the Skoda forums. One forum member posted most recently on 03 October 2020 appears to have solved the problem, LINK -;Grinding noise - Page 3 - Skoda Kodiaq - BRISKODA.

Regarding our decision not to purchase another VAG product is more to do with the manner in which my wife has been treated by Volkswagen, VWFS and the selling dealer. Although, I have to mention that the Tiguan is the second successive VW we have owned with has had major DSG issues, the first was a 2014 Mk7 Golf GTD which had a replacement DSG at 8,000 miles. The noise issue is a very common customer complaint across europe and beyond and VW have failed to adress the problem with any commitment or vigour. I have a very good knowledge and experience of BMW and so my wife is considering an X3 M40d/X5 3.0d or a M340i Touring with a 'ZF' gearbox.

I trust my wife's Tiguan will be up for sale on a dealer forecourt soon, and no doubt sold at a good price given the desirable specification, very low mileage and used car sales boom which has seen secondhand values rise significantly in the UK because of Covid19. All told I believe VW will have lost nothing financially with this dispute but it remains if my wife's success will set a prescedent with other Tiguan owners who find themselves in this most unfortunate situation my wife was in.

Once again thanks for your interest.

[tigger73]

Ahh I missed that this was a UK based issue. As this is an Oz website I assumed it was local.

Still a ****ty thing to go through but fortunately not a local dealer or VW Australia.

I think ACCC is a bit better/quicker at resolving these types of issues rather than taking 3 years (poor guy).

[FastMitch]

That's because user Justice is in the UK so they would have different consumer bodies and laws that they would have to go through over there compared to Australia.

Ahh I missed that this was a UK based issue. As this is an Oz website I assumed it was local.

[tigger73]

Why did you need to go to the Financial Ombudsman instead of VCAT under the Australian Consumer Law ?

Which wank of a dealer was it ?

That's because user Justice is in the UK so they would have different consumer bodies and laws that they would have to go through over there compared to Australia.

[tigger73]

Well after 3 years and 6 months justice has finally been served on Volkswagen! A legally binding decision by the Financial Ombudsman has upheld my wife's dispute with VWFS.

I think its fair comment to say that we will never be purchasing another VAG car in the future after this regretable experience!

Good to hear that you finally got an outcome. Hopefully it also covers all the time and cost you incurred and for all your pain and suffering / lack of enjoyment for something that should have been a good experience.

Did you end up getting to the bottom of what the issue actually was? And did the noise get any better/worse over time? Did anyone dump the transmission oil and check for "glitter" as it certainly sounded like there was a failing bearing or metal/metal contact somewhere in the driveline.

Understandable how you'd gone through the wringer that you're not that keen to purchase another one. It's a shame that you came up against both a dealer and warranty department that was unwilling to rectify the issue which clearly was impacting on your enjoyment of the vehicle.

[FastMitch]

Well after 3 years and 6 months justice has finally been served on Volkswagen! A legally binding decision by the Financial Ombudsman has upheld my wife's dispute with VWFS.

That is a great achievement. Congratulations with sticking with the process and getting the right outcome. I expect dealers act like this because they know from experience 90% of people do not take it further than a complaint.

Why did you need to go to the Financial Ombudsman instead of VCAT under the Australian Consumer Law ?

This was not where my wife wanted to be having ordered her Tiguan in good faith in October 2016 before taking delivery on 3 March 2017. The attitude of the dealer, VW and VWFS combined was to ignore my wife's genuine concerns, baffle her with claims of 'normal characteristic' and to frustrate her with delay after delay after delay, whilst the Motor Ombudsman, our legal representatives and the Financial Ombudsman attempted to obtain relevant information.

Which wank of a dealer was it ?

[Justice]

Well after 3 years and 6 months justice has finally been served on Volkswagen! A legally binding decision by the Financial Ombudsman has upheld my wife's dispute with VWFS.


This was not where my wife wanted to be having ordered her Tiguan in good faith in October 2016 before taking delivery on 3 March 2017. The attitude of the dealer, VW and VWFS combined was to ignore my wife's genuine concerns, baffle her with claims of 'normal characteristic' and to frustrate her with delay after delay after delay, whilst the Motor Ombudsman, our legal representatives and the Financial Ombudsman attempted to obtain relevant information.


On 16 September 2020 the Financial Ombudsman in her 7 page report confirmed that "Mrs W’s car was not of satisfactory quality"! The FO also stated "My overall impression is that these noises do not appear to be in line with what a reasonable person might expect from a car of this price and description" - "I think Mrs W should now be allowed her final right to reject the car"
The full 7 page report will be available on the Financial Ombudsmans Website in due course.


Relief is an understatement, we are elated! After 3 years and 6 months we can now finally move on with our lives. It gives us tremendous pleasure knowing that the 'little man' on the street won a dispute against a large car corporation who knew they were wrong in the first instance but they continued to heap financial stress, mental distress and great inconvenience upon us for daring to take them on! This decsion also proves that our concerns with the noise issue that is affecting many Tiguans is not acceptable.


I sincerely hope all other Tiguan owners who have encountered a similar issues or experience with Volkswagen or any other car manufacturer draw the strength to take these car corporations on and get the justice you deserve!


I think its fair comment to say that we will never be purchasing another VAG car in the future after this regretable experience!