Have I received Lemon Tiguan 132T or again DSG old problems continue with Volkswagen?

[FastMitch]

' , at least not of any my previous 4 VAG cars in my collection o cars in family .
This bellow I experience is exactly the same , and is my nightmare

https://www.youtube.com/watch?v=jDhHWfXKqJY
YouTube Here is well shown when he lifted car and done test in garage how engine /dsg /transfer box rattle and make clunking noise
YouTube

4 Motion DSG Noise upon Deceleration at low speed! - Page 7 - VW Tiguan MK2 Forums

Just watched those video's

This issue sounds awful. As the car is undriveable can you ...

Volkswagen has also undertaken to establish a ‘60-day policy’, where it will offer refunds or replacements without the need for a consumer to demonstrate a major failure, if a defect prevents a vehicle from being driveable within the first 60 days after purchase.

Volkswagen undertakes to fix consumer guarantees approach | ACCC

[Transporter]

Just watched those video's

This issue sounds awful. As the car is undriveable can you ...

Volkswagen has also undertaken to establish a ‘60-day policy’, where it will offer refunds or replacements without the need for a consumer to demonstrate a major failure, if a defect prevents a vehicle from being driveable within the first 60 days after purchase.

Volkswagen undertakes to fix consumer guarantees approach | ACCC

I don’t think that his car is undriveable.

[cameleon72]

Hi FastMitch


The car is purchased before 1 year now and since first day reported back to crook vw dealer but as ignorant VW Australia customer support and sales dealers are backing each others and listen big boss and are cheater and layer crooks instead to replace me car or issue refund back , they try to mock me around with this ****y tiguan 4wd dsg\ haldex drivetrain for year now! Trying to convince other and me is normal characteristics of vw . yeah right what a crap VW!
Just look videos and tell me is this normal for any car manafactured at least 20 years back! You don't need to be any expert to spot this manufactures bad quality defect product here ! And I am not the only one ,every single owner with this issue describe ""exactly with same words"" the same problem same issue across world forums with this 4wd Tiguan 2 ****y drive train with Tiguan 2 4wd models

I will repeat here again Tiguan 2 with only 2wd front drive are not affected att all with this kind issues , so it clearly pointing that VW has some sirious issues only with 4 motion drive so thats why telling kids storry thats is "normal vw characteristics" as they trying everything to hide this but again doing nothing instead to issue recall and finally fix the problem as am sure what I am tested and noticed that most new Tiguan 2 4wd have this issue.,
On some lucky 4wd tiguan 2 car this noise is less dominant with just fine clunk sound with no execive rattle and on most unlucky others as my are very heavy rattle clunking noise as seen in videos from links above and from other ppl forum posts .
Will this clunking rattle noise develope even more as time pass most likly but time will show . But following other forums acrros world I just see more and more users reporting same issues .

I will also call all Owners ( i know many of you are not registered just reading only same as i was for years) and encorouge more owners if notice this issue on they Tiguan 2 to report and write here on forums and imidietly contact VW, if is new car and under 60 days purchase my advice: if you can just use 60 days new lemon law and ask for full refund! don't look any other option! It will not go away or settle down byself if Dealer told you and this is not definetly vw characteristics , it can be just worse this rattle and clunking is no good!
As we have more people reporting this issue will be more pressure for VW to fix the problem! Seating and waiting to someone else fix issue will not help anyone and will make more damage to our cars!
If i know before about this 4wd tiguan 2 issue problem I would never ever touch or purchase Tiguan 2! Even I am VW fan and all my previous cars are vag ,nice design and good engine is not only what make car good choice! This is first time I was burned with new vw lemon car and had worst new car support ever . Now fully understand why everywhere people hate vw for reailability and bad service support reputation. I always used to fix and service my cars myself so didn't expirance bad vw layers and cheaters crook team service department.

So FastMitch unfortunately I think I can't use this new lemon law as is past 60 days or maybe I am wrong?

Just watched those video's

This issue sounds awful. As the car is undriveable can you ...

Volkswagen has also undertaken to establish a ‘60-day policy’, where it will offer refunds or replacements without the need for a consumer to demonstrate a major failure, if a defect prevents a vehicle from being driveable within the first 60 days after purchase.

Volkswagen undertakes to fix consumer guarantees approach | ACCC

[Justice]

It appears that this DSG noise issue/mechanical defect is not going away fast!

It appears every VAG product that is fitted with the DQ500 DSG is having the same serial problem, here is a link to a SKODA Forum regarding Kodiaq variant DSG noise issues - NOISE - Skoda Kodiaq - BRISKODA

My wife's dispute relating to her 2017 Tiguan R-Line has unfortunately become a legal matter since December 2017 which she is still embroiled in as VW UK's legal team are continuing to make excuses and buy time. However they are running out of time as court proceedings will ensue shortly if they do not conclude our concerns to a satisfactory outcome.

My wife's Tiguan has been parked up in storage since August 2017 having only travelled 3,000 miles which is costing her a sizeable expense as she has to maintain HP payments, road tax, servicing and GAP insurance.

The fight for "Justice" continues!!

[FastMitch]

Hi FastMitch

The car is purchased before 1 year now and since first day reported back to crook vw dealer but as ignorant VW Australia customer support and sales dealers are backing each others and listen big boss and are cheater and layer crooks instead to replace me car or issue refund back , they try to mock me around with this ****y tiguan 4wd dsg\ haldex drivetrain for year now! Trying to convince other and me is normal characteristics of vw . yeah right what a crap VW!
Just look videos and tell me is this normal for any car manafactured at least 20 years back! You don't need to be any expert to spot this manufactures bad quality defect product here ! And I am not the only one ,every single owner with this issue describe ""exactly with same words"" the same problem same issue across world forums with this 4wd Tiguan 2 ****y drive train with Tiguan 2 4wd models

cameleon, your best option is to commence proceedings in NCAT straight away. Cost is about $70

It will be a month before you get a hearing date, but in that time you can prepare all the correspondence you have had with VW.
Produce a timeline of events and if you can get an independent report, VW will be fighting an uphill battle in NCAT.

You should also contact the ACCC to submit a formal complaint regarding VW seeing as they just recently ordered a directive to VW to follow a strict procedure for warranty issues. The Australian Consumer Law (ACL) is quite strong for consumers.

[cameleon72]

Hi FastMitch
That's wife already started working on that if VW keep ignoring and don't fix issue we will have no other option than to proceed.
I already colleting information and material evidence about this crooks business VW doing with VW Tiguan2 4wd faulty drivetrain clunking rattle noise .I will see also to contact John Cadogan at Auto expert. I am sure he will know how to investigate and expose this injustices VW doing to new car Tiguan 2 4wd Owners across the world with same issue. He is very familiar with other VW dodgy issues and how they play nasty unfair games to new car Owners when VW try to hide and manipulate .
If VW think that you can take someone's hard earned $50K and sell new lemon car and alter that keep ignoring and threat you as someone who purchased chewing gum worth 50 cents, and that this will be tolerated, hidden than we have huge problem here in Australia Consumer Protection Law!


The thing is I am not here just ordinary one more unlucky new owner of doggy drivetrain 4wd Tiguan 2 with factory issue . Since discovered this issue I keep all this very well documented and keep digging and researching , included all emails since first complain about issue to crook dealer and VW included pictures /videos with problem .



In recent email conversation with VW service department regarding this issue they was initially replaying, but when I sent last email showing this video with rattle clunking noise , asking them in just simple short answer if is this what they saw in video is '' normal VW characteristic of VW drive train'' to answer with Yes or No . They immediately stop replying on email conversation but instead asking dealer to call me back! This all show when you have clear evidence of problem they using manipulation and tricks so you cant use against them .


But as I said show this video to any mechanic and they will tell you is not normal but fault! When I try again to call and ask why they stopped email conversation and why they dont reply on simple question? They try making all sort excuse to avoid single question of proof , but instead advice me to bring car again to any other VW Dealer service if I am not happy with the Dealer . But I know what will happen. Any VW official Dealer service have same instructions from VW Australia to tell you ''that is normal characteristic and nothing wrong'' Same as they told all other owners with same issues across world.


This is all same very well know Ping Pong tactic VW use to trick you in start to give up and live with lemon car as is normal. When I asked over phone will they cover cost of independent Mechanic diagnose, NO NO please don't go we will not cover or accept they report , just choice any of ''our VW official Dealer Services'' they will care about you . Yeh right! Same as they care about me since beginning of issues in last year. They didn't even detected Factory transfer bevel gear box leak which i discovered myself but car was there 2x times before! When you showing them rattle noise they pulling head on side pretending is normal nothing wrong, every car have this ...


There is no Man on planet or in VW which can convince me this is normal, as car rattle and clonking same as 20 tone MAC truck not modern SUV which suppose to be car of the year!





User Justice from UK tiguan2 forum post above is just one more unlucky Tiguan 2 4wd Owner which having similar issue since car new . He also doing great job there on North side of Planet , writing and pointing problems to other on forums and he fully understand what is this nightmare and experience when receiving faulty new car and dealing with VW crook service department .Instead VW issue recall and fixing and resolving affected cars they manipulate and hide things .


But every day will be more and more evidence here and other forums that is something wrong with 4motion Drive on tiguan 2 and hope VW will have to pay for this and not just fixing cars but also paying for people wasted time fighting for rights and suffering dealing with new faulty car instead enjoying new car.


Have you ever wonder why USA VW users have received Tiguan 2 with brand new 8speed automatic transmission instead risky problematic DSG ? The simple reason they are scare of any more problems and recall and Money lose. In USA you cant joke with costumers as they are protected!

[FastMitch]

Have you ever wonder why USA VW users have received Tiguan 2 with brand new 8speed automatic transmission instead risky problematic DSG ? The simple reason they are scare of any more problems and recall and Money lose. In USA you cant joke with costumers as they are protected!

You are right about the USA.

Tiguan's there are sold with 8 SP Auto instead of the flaky DSG for a reason.

VW just paid out $7.4 Billion dollars (US) from the Diesel-gate scandal, the last thing they need in the USA is a scandal on failures from the DSG.

Watch the VW graveyard: YouTube

[Ozsko]

There are a lot of complaints about the 8 speed ZF in the US cars as well.

[cameleon72]

Yes Fastmitch that's what I was thinking , uncle Sam hit Germans very heavy for playing Monkey games for USA VW car owners and one more heavy scandal and penalty could be catastrophic for VW.

Hi Ozsko
I was wondering whole time what's going one with Made in Mexico 8 speed Auto for USA Canada Tiguan 2 FWD models If they are also affected with same issue . As I didn't yet find any USA Owners complaining about this issue.
I know Sale started latest in USA /Canada for Tiguan 2 models and market is maybe not so popular yet and limited quantity sold as in EU and ROW . Can you please post here link with USA Owners complains same rattle/clunking so I can follow.
IF is that true they have also this exact issue than this is could be 100% problem in VW Tiguan 4motion '70kg most compact and lightest in class 4wd drivetrain system'' and DSG or Automatic transmission could not be related , which is on someway positive as DSG transmission is biggest job and most complex in repair and cost. As I said before I will take in account also that this issue could be very well connected to Engine and transmission mount factory not enough tested and suitable for Tiguan 4 motion on Tiguan 2 and this can also case this heavy Rattle clunking noise. Would not even be surprise if VW forget some mounts screws are missing or are not torqued enough . Will see maybe tomorrow to remove complete air intake plastics duct and Battery with mount holder to inspect transmission mount on left side which is most suspicious holding heavy DSG and Bevel box , on the bottom mount I already checked and didn't find any lose or missing, According to Elsawin schematic even under transmission mount there should be one more hidden screws for transmission down mount support , which will be not easy to check looking Elsa but maybe just picture is bit confusing .

[Ozsko]

Not the same specific issue with the ZF, but other issues which surprises me considering the number of different cars it is fitted to unless it isn't the same transmission. Best of luck with it because I doubt you will get anywhere, venting on a forum might make us all feel better when we have a problem but it will have zero impact with VW.

[SEZMO]

Another owner here, Tiguan mk2 162 with transmission issues since day one. Downshifts from 4th to 3rd and 3rd to 2nd often are accompanied by a loud audible bang and palpable jolt from the transmission. Gear lash is also terrible. The local dealer has been good and the mechatronics and transmission were apparently changed... but the exact same issue persists. It is so bad that we have decided to change the car. VW have denied any further responsibility for the problem saying it is a characteristic. In every other way the Tig is a perfect car, practical, good looking, fantastic features but it has been an extremely frustrating ownership experience.

My next step is an independent engineer report and fair trading. I think the case will be strong as I have driven 2 other Tiguan 162 cars and the gearshifts were silent and smooth.

[LJ1981]

I was just reading trough this post, I’m picking my Tiguan 162 R-line this coming week, I was under impression that DQ500 was the best there is in DSG world, are similar problems detected in Audi RS models or is it only Tiguan specific issue

[FastMitch]

Another owner here, Tiguan mk2 162 with transmission issues since day one. Downshifts from 4th to 3rd and 3rd to 2nd often are accompanied by a loud audible bang and palpable jolt from the transmission. Gear lash is also terrible. The local dealer has been good and the mechatronics and transmission were apparently changed... but the exact same issue persists. It is so bad that we have decided to change the car. VW have denied any further responsibility for the problem saying it is a characteristic. In every other way the Tig is a perfect car, practical, good looking, fantastic features but it has been an extremely frustrating ownership experience.

My next step is an independent engineer report and fair trading. I think the case will be strong as I have driven 2 other Tiguan 162 cars and the gearshifts were silent and smooth.

Sezmo that's bad to hear the DSG transmission is giving you issues

Are you able to provide a video of the loud bang and gear lash ?

[Dgf10]

Hi

I have a 2018 162tsi, all these cars worldwide have this problem. I have tested 4 in the same age group and all have this. Mine has been back 3 times and now they are saying its a warped flywheel.. its a cop out and complete disaster. The car has 10,000klm on it and it started from new. I am going to sell my car and never purchase a VW again. This is my 3rd Tiguan, never again. We should be entitled to a full refund under Consumer law which i will pursue if noise occurs after an apparent flywheel replacement.. what a joke..good luck.. VW are a disgrace to the motor industry.

[Hole46]

Hi

I have a 2018 162tsi, all these cars worldwide have this problem. I have tested 4 in the same age group and all have this. Mine has been back 3 times and now they are saying its a warped flywheel.. its a cop out and complete disaster. The car has 10,000klm on it and it started from new. I am going to sell my car and never purchase a VW again. This is my 3rd Tiguan, never again. We should be entitled to a full refund under Consumer law which i will pursue if noise occurs after an apparent flywheel replacement.. what a joke..good luck.. VW are a disgrace to the motor industry.

All these cars worldwide have this problem? Mine doesn’t. I haven’t heard of any others either. Sounds like trolling to me.


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