Vehicle damage pre-delivery / delivery inspections

[rees]

Great news - would be good to confirm how they fixed it. Also, was this done under manufacturer's warranty or dealership cost?

Apparently some chemical process, I'm not 100% sure just that the bottle of stuff they used apparently cost $400 + labour costs.

It was fixed at the dealers expense, but I've sent all the paperwork to Volkswagen Australia to make sure it's recorded.


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[kacak]

Apparently some chemical process, I'm not 100% sure just that the bottle of stuff they used apparently cost $400 + labour costs.

It was fixed at the dealers expense, but I've sent all the paperwork to Volkswagen Australia to make sure it's recorded.


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Ok thanks

[Frogasaursas]

Vehicle damage pre-delivery / delivery inspections

Just a quick update on my scratches and misaligned wheel arch. The dealer took the car back and has fixed them, along with a scratch that we might have made. It was pretty painless in the end and I was impressed with how apologetic and efficient they were.

One question for the paint experts out there - can I wax the car or do I need to wait for the paint to cure?!? Or is it irrelevant because it is such a small area that would have been sprayed/touched up?


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[NZ_GolfR]

My dealer did a great job or repairing the paint chips on the door of my Tiguan however unfortunately another issue has cropped up with my Tiguan.

After cleaning it for the first time over the weekend I noticed some yellow spots all over the front bumper. After looking closely I also noticed them on the rear bumper and to a lesser extent on the doors and guards. They almost look like rust spots but thought they might be tar marks (when you clean off the black tar it some times leaves some orange/yellow sticky marks that are a bit harder to remove). I tried some tar remover that got rid of a couple other marks but these didn't budge.

I had more of a look and noticed there weren't any sign of them on the bonnet, roof or tailgate which I know are covered in plastic when they ship them so this made me think it must be something that has got on it in transit. Emailed the dealer over the weekend and was a bit worried as I hadn't spotted it when I originally picked up the car about a month ago but the are really small and have to look closely to see but the closer you look the more you see.




Sorry not the easiest to take photos of.

Dealer got back to me first thing to say she got my message and was finding out with the service manager the best way to proceed. I dropped the car into them this morning and they are going to get a panel body shop to have a look at it and work out how to remove them.

Once again I am really happy with the way the dealer is handling this, they have given me a loan car to use while it gets sorted (surprisingly another Tiguan all be it a 2WD Comfortline) and at no stage indicated that there would be any issue with not noticing it straight away. Now I am just waiting to hear from them as to what they find out and how to get it resolved.


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[rees]

Vehicle damage pre-delivery / delivery inspections

My dealer did a great job or repairing the paint chips on the door of my Tiguan however unfortunately another issue has cropped up with my Tiguan.

After cleaning it for the first time over the weekend I noticed some yellow spots all over the front bumper. After looking closely I also noticed them on the rear bumper and to a lesser extent on the doors and guards. They almost look like rust spots but thought they might be tar marks (when you clean off the black tar it some times leaves some orange/yellow sticky marks that are a bit harder to remove). I tried some tar remover that got rid of a couple other marks but these didn't budge.

I had more of a look and noticed there weren't any sign of them on the bonnet, roof or tailgate which I know are covered in plastic when they ship them so this made me think it must be something that has got on it in transit. Emailed the dealer over the weekend and was a bit worried as I hadn't spotted it when I originally picked up the car about a month ago but the are really small and have to look closely to see but the closer you look the more you see.




Sorry not the easiest to take photos of.

Dealer got back to me first thing to say she got my message and was finding out with the service manager the best way to proceed. I dropped the car into them this morning and they are going to get a panel body shop to have a look at it and work out how to remove them.

Once again I am really happy with the way the dealer is handling this, they have given me a loan car to use while it gets sorted (surprisingly another Tiguan all be it a 2WD Comfortline) and at no stage indicated that there would be any issue with not noticing it straight away. Now I am just waiting to hear from them as to what they find out and how to get it resolved.


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I had a similar issue with dry water etching on my new Tiguan (a few posts earlier in the thread). My car is the Habanero Orange so I could only see white spots, but under close inspection it did appear to show darker areas like this.

I noticed just after I had left the dealership, and took it back so they could fix it - it's never a good feeling to find these little defects, but hopefully they will sort it out for you.

I've heard of this happening to multiple people since, all (including myself) didn't notice under the pristine showroom lighting.

I really have to question whether the dealership prep guys even do their checks. It's frustrating, and I expect better from the dealers.


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[NZ_GolfR]

I had a similar issue with dry water etching on my new Tiguan (a few posts earlier in the thread). My car is the Habanero Orange so I could only see white spots, but under close inspection it did appear to show darker areas like this.

I noticed just after I had left the dealership, and took it back so they could fix it - it's never a good feeling to find these little defects, but hopefully they will sort it out for you.

I've heard of this happening to multiple people since, all (including myself) didn't notice under the pristine showroom lighting.

I really have to question whether the dealership prep guys even do their checks. It's frustrating, and I expect better from the dealers.


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Thanks, yes saw your post and thought it would be a similar issue although it is odd they are yellow marks, understand the water etching would leave white marks unless it is to do with mine being a white car.

Yes it is a little frustrating but I don't hold it against the dealer and don't see any point in getting grumpy with them. As I have said they have always treated me well so no reason to not do the same to them.


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[Edkhor]

Asked my dealer not to even do any pre delivery. Prefer to get it done professionally. Removed the plastic covers and sticker myself. Hassle free!

[Eyes24]

Asked my dealer not to even do any pre delivery. Prefer to get it done professionally. Removed the plastic covers and sticker myself. Hassle free!

Wtf?


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[Edkhor]

Wtf?


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Of course everything else was checked but I'd prefer to remove the covers and not let the guys clean it. More harm than good. My Golf R looked like someone used sandpaper to detail it when I picked it up 2 years ago. So now the Tiguan has no blemishes.

[NZ_GolfR]

Asked my dealer not to even do any pre delivery. Prefer to get it done professionally. Removed the plastic covers and sticker myself. Hassle free!

While I see you point, personally I would rather have the dealer do the pre delivery inspection, that way if there are any issues (as I have had now) you have a single point to go back to to get it resolved.


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[Edkhor]

While I see you point, personally I would rather have the dealer do the pre delivery inspection, that way if there are any issues (as I have had now) you have a single point to go back to to get it resolved.


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Of course i did do a pre delivery with my dealer as he's a friend and he even helped me remove the covers. We still went over the car to make sure all is in good order

[Eyes24]

Of course everything else was checked but I'd prefer to remove the covers and not let the guys clean it. More harm than good. My Golf R looked like someone used sandpaper to detail it when I picked it up 2 years ago. So now the Tiguan has no blemishes.

It looked like the roof was dented.


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[TungstenR]

You mean, for a moment it looked like a tree had landed on the roof...

[Eyes24]

You mean, for a moment it looked like a tree had landed on the roof...

Yep lol


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[Edkhor]

Yep lol


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Yes that's what I thought the first time I saw it too! [emoji16]