Vehicle damage pre-delivery / delivery inspections

[Frogasaursas]

Hey guys,

My 162TSI with DAP was due to be delivered to me from the dealer tomorrow. Dealer rang and said two scratches were noted on car when detailing it.

They're still going to deliver tomo and pick it back up from me to take for repairs when repair shop opens next week. They gave me the option of them keeping it and getting it repaired or letting me have it until repairs could be organised.

Anybody dealt with this before? Is it just luck of the draw with a new car in transit? Feel a bit bummed that the bloody thing needs cosmetic repairs when I agreed to buy a new vehicle. Any advice?




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[Roddy]

I WOULD NOT TAKE IT AT ALL until it is properly fixed. Once YOU sign for it.....and take it off the lot, they can....CAN...take their own time in fixing it.

[Gladbach]

Man, that sucks. If it were me, I'd want to get my hands on it immediately. As long as they can give you something in writing that the repairs will be done by a specified date, I'd take it as it is and bring it back for the repairs. Of course, make sure they give you a courtesy car while your new lovely Tiguan is being sorted out!

[Gladbach]

p.s - Can't wait to see your Tig driving around the northern beaches

[Frogasaursas]

Thanks for the replies guys. Yeah I was going to leave it but the wife wanted to take it. I'm less worried about them dragging their heels on the time of the repairs and more worried it won't look 'perfect' when the repairs are done, but I guess I can refuse to take it if I'm not happy with the repair.

Gladbach you'll know it's mine by the scratches! [emoji31]


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[Frogasaursas]

p.s - Can't wait to see your Tig driving around the northern beaches

Ps I saw a white r-line (must have been tdi) on the spit bridge last week. Looked great, very sporty. I'm sure it'll be worth the wait for yours!


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[Gladbach]

Could have been the demo 162TSI from Brookvale. I took it for a drive a few weeks back.

[NZ_GolfR]

I picked up my new 162TSI R Line on Friday:



It wasn't until over the weekend that I noticed there was some paint damage on the inside edge of the drivers door (a slightly odd position as it is not somewhere that you could just bang it into when opening the door):



Spoke to the dealer this week and they were very apologetic about not picking it up and will arrange to get it sorted whenever suits for me to get it in there. Apparently they had another one arrive with a stone chip that they had to get fixed. Bit of a bummer but at least this is just a paint touch up and isn't visible when the door is closed so could have been worse.

[Gladbach]

Wow, that's pretty bad. I'll be checking mine over with a fine tooth comb when I pick it up. Your car looks awesome though, at least in the first photo

[REXman]

Wow, that's pretty bad. I'll be checking mine over with a fine tooth comb when I pick it up. Your car looks awesome though, at least in the first photo

X2!! Wow I've never seen a brand new car NOT immaculate at pick up.

It's not only this, but I saw some misaligned R line badges on a different car also. Really a bit concerned given this is the car that should help VW get back on track with respect to consumer confidence given all the dieselgate/dsg issues world wide.

Or maybe they don't give a **** and we are all suckers... hopefully not the latter.

Ours is ready thursday. Will be triple checking!!

[NZ_GolfR]

It really isn't that bad, think it actually looks worse in the photo, and I didn't notice it when getting in and out of it at the dealers when picking it up. I made sure I checked of misaligned badges on the door, didn't have to worry about the ones on the back though:



I don't blame VW for this at all, I actually think it was done in transit from wharf to dealer. Probably something got caught in the door (maybe seatbelt) when closed that has scratched the paint off. There is no sign of rust on the metal at all so really doubt it was done before its boat trip. As I said the dealer was really apologetic (she was actually still on holiday when I picked it up but I couldn't wait another 3 day for her to get back [emoji6]), I just need to let them know when suits for me to drop it in there for them to fix.


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[Schland77]

It really isn't that bad, think it actually looks worse in the photo, and I didn't notice it when getting in and out of it at the dealers when picking it up. I made sure I checked of misaligned badges on the door, didn't have to worry about the ones on the back though:



I don't blame VW for this at all, I actually think it was done in transit from wharf to dealer. Probably something got caught in the door (maybe seatbelt) when closed that has scratched the paint off. There is no sign of rust on the metal at all so really doubt it was done before its boat trip. As I said the dealer was really apologetic (she was actually still on holiday when I picked it up but I couldn't wait another 3 day for her to get back [emoji6]), I just need to let them know when suits for me to drop it in there for them to fix.


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Hey NZgolfR- congrats to your car, looks stunning! I have noticed in your pic that the foamy black stuff around your rear number plate has been removed. Did you do that yourself or did the dealer take care of it? If it was you, was it hard? How did you do it? Thanks


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[Eyes24]

It really isn't that bad, think it actually looks worse in the photo, and I didn't notice it when getting in and out of it at the dealers when picking it up. I made sure I checked of misaligned badges on the door, didn't have to worry about the ones on the back though:



I don't blame VW for this at all, I actually think it was done in transit from wharf to dealer. Probably something got caught in the door (maybe seatbelt) when closed that has scratched the paint off. There is no sign of rust on the metal at all so really doubt it was done before its boat trip. As I said the dealer was really apologetic (she was actually still on holiday when I picked it up but I couldn't wait another 3 day for her to get back [emoji6]), I just need to let them know when suits for me to drop it in there for them to fix.


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How come no badges on the back?


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[tigger73]

I made sure I checked of misaligned badges on the door, didn't have to worry about the ones on the back though:

Wow first debadged R-line

[NZ_GolfR]

Hey NZgolfR- congrats to your car, looks stunning! I have noticed in your pic that the foamy black stuff around your rear number plate has been removed. Did you do that yourself or did the dealer take care of it? If it was you, was it hard? How did you do it? Thanks


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No the dealer must have done it as it wasn't there when I pick the car up. Assuming they did it as they registered it with non-euro plates which I have then swapped over to my personalised plates which are also non-euro ones. Can't have been too hard for them to do otherwise I imagine they wouldn't have bother.


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