Vehicle damage pre-delivery / delivery inspections

[IsDon]

Sounds like a good outcome Rees. Especially getting a mate to fix it.


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[rees]

Update:

The paintwork was fixed yesterday, I'm relieved that the paintwork looks exactly how it should have originally.

I'm not entirely sure how they fixed it, but I've contacted VW for written confirmation it has been recorded for warranty.


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[TungstenR]

Update:

The paintwork was fixed yesterday, I'm relieved that the paintwork looks exactly how it should have originally.

I'm not entirely sure how they fixed it, but I've contacted VW for written confirmation it has been recorded for warranty.


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What I always do is confirm issues in writing, email already is legally proof. They mostly respond by phone though, as to prevent it being written down and possibly being used as proof of what they've stated.

One of those things is that the salesman stated that my car would lower itself with 15mm when in Sport-mode (DCC, 162kw High R-line), and I still haven't seen anything of it. Yesterday he confirmed to me (by phone) that is what he was told at the training. I measured at the front wheel arches, he said it should be measured at the front, which I don't think could ever make a 15mm difference, but at least I have it confirmed by him.

[rees]

What I always do is confirm issues in writing, email already is legally proof. They mostly respond by phone though, as to prevent it being written down and possibly being used as proof of what they've stated.

One of those things is that the salesman stated that my car would lower itself with 15mm when in Sport-mode (DCC, 162kw High R-line), and I still haven't seen anything of it. Yesterday he confirmed to me (by phone) that is what he was told at the training. I measured at the front wheel arches, he said it should be measured at the front, which I don't think could ever make a 15mm difference, but at least I have it confirmed by him.

That's such a bizarre claim. I haven't heard that either - admittedly I didn't get the R-like pack though.

Good idea - I've definitely kept written records and follow up everything we discuss verbally with an email.


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[IsDon]

Clearly he has it confused with air suspension. My A6 Allroad will jack itself above the normal setting if set to Allroad, similarly it will lower itself below normal in dynamic mode. That's not what the suspension on the Tig does. My understanding is it will firm up the ride but that's all.


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[drazman2000]

Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline

[IsDon]

The R-Line is a Highline. I'd find it extraordinary if paying the extra coin for the R-Line pack removes that capability.

Certainly nothing I've read on it says that.

More likely he's had trouble demonstrating it (dumb as a box of hammers) and just leapt to this conclusion.


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[Gladbach]

Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline

Some of the crap that comes out of dealers' mouths is ridiculous.

[TungstenR]

Clearly he has it confused with air suspension. My A6 Allroad will jack itself above the normal setting if set to Allroad, similarly it will lower itself below normal in dynamic mode. That's not what the suspension on the Tig does. My understanding is it will firm up the ride but that's all.


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He's from VW (AUDI is next door) and referred to his recent Tiguan sales training...

[rees]

Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline

The full specs are visible here - https://www.volkswagen.com.au/conten...MY17.5_WEB.pdf

I looked at the "Electrically operated automatic opening and closing of the tailgate with Easy Open and Easy Close functions" area and its standard on the Highline models. There is nothing to suggest this is excluded for the R-Line Package further down in the list - in fact, in the video reviews I watched in anticipation of my 162TSI, all were R-Lines and had the feature.

I agree with what some others have said... It's surprising how little the sales people know about the features. I had to laugh to myself with half the rubbish I was told during my test-drive, particularly when he couldn't work out how some features worked (he'd just read about them), luckily I was able to show him!


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[IsDon]

He's from VW (AUDI is next door) and referred to his recent Tiguan sales training...

Blind leading the blind.

With just a little bit of googling.

Adaptive Chassis Control (DCC) : Glossary : Volkswagen UK

As for my references to Audi, that's what I know and have been driving for some time. My Tiguan (arriving sometime this year) is my first VW. You are aware, of course, that Audi, VW, and Skoda have many common parts, sometimes using different names and acronyms for what is essentially the same system.

A classic example:

VW-Active info display
Audi-Virtual cockpit

Different names for the exact same system.

[Beowulf]

Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline

The Highline Rline has the easy open boot as well.

[drazman2000]

Awesome! Can't wait for the car

[jtan9695]

I brought my car back to the dealer to hand something back on my old car.

Then proceeded to inform one of the salesman there that I had a small chip on the side door. He then roughly rubbed his fingers on the chip to check i suppose. However this caused additional faint lines above and below the chip. Unbelievable ....

My question is will this be easy to fix?
I doubt they would waste time with me over a 2mm chip on the door.

A little bit pissed with the unnecessary additional faint lines added ... Anyway I am planning to fix this myself.

any suggestion or idea on how much its going to cost to fix and how long they will have to retain my car to fix this on third party bodyworkshop?

Also kinda worried that this habanero colour will be difficult to find ...

Thank you

[kacak]

Update:

The paintwork was fixed yesterday, I'm relieved that the paintwork looks exactly how it should have originally.

I'm not entirely sure how they fixed it, but I've contacted VW for written confirmation it has been recorded for warranty.


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Great news - would be good to confirm how they fixed it. Also, was this done under manufacturer's warranty or dealership cost?