I have ordered/received my New Tiguan

[Vwvw1212]

OK So I just got off the phone with the dealer & he told me that there seems to be a glitch in the system which they are trying to confirm & figure out with VW Oz as mine & a few other cars on order are now showing a later build commencement date & delivery date of early Oct....I have gone from originally a May delivery, to June & now potentially October....WTF....He made the comment that maybe the push back is cause of back log of MY17 builds & they could be slotting it into MY18 production queue??.He will tell me more as soon as he knows...

That's terrible! I am in the same boat as you, not sure when you ordered but mine was in December. Told it will be delivered May then a month ago pushed back to end of June.
If I get that call from the dealer I am going to cancel my order. Don't really care for my18 in October. Early October could mean November or December with VW schedule! Rather just buy another car now or in June when all the deals are on.

[TIG162R]

That's terrible! I am in the same boat as you, not sure when you ordered but mine was in December. Told it will be delivered May then a month ago pushed back to end of June.
If I get that call from the dealer I am going to cancel my order. Don't really care for my18 in October. Early October could mean November or December with VW schedule! Rather just buy another car now or in June when all the deals are on.

I ordered mine on 6th Jan from Nortshore VW

[Vwvw1212]

I ordered mine on 6th Jan from Nortshore VW

Damn. If this is true then it will apply to a few of us.

[hcvo1]

Damn. If this is true then it will apply to a few of us.

I feel for you guys - I ordered mine back in July 2016 when the prices had been released and about to get the car next week. That's 9 months of waiting!


Sent from my iPhone using Tapatalk

[Tigger162]

I ordered mine 28th Jan and it's built already, expecting delivery in June. There is no science to it, seems it's also a bit of dealer differences as well, maybe due to allocation etc, it's a weird one.

[alexkid]

I've referred a couple of guys from this forum that have ordered my18 RLINEs coming late September- October.
My dealer is taking orders for my18 now


Sent from my iPhone using Tapatalk

I asked my dealer if I could make sure my car is MY18 and she says there is no way for them to be able to specify MY18. Apparently simply depends on pot luck in regards to when an order happens to be allocated a build slot. How is your dealer making sure he is ordering MY18? Is he just holding off on placing the initial order?

[TIG162R]

I ordered mine 28th Jan and it's built already, expecting delivery in June. There is no science to it, seems it's also a bit of dealer differences as well, maybe due to allocation etc, it's a weird one.

Man, lucky for you....Is it a 162TSi with all options? (mine is).

[Eyes24]

I have ordered/received my New Tiguan

I asked my dealer if I could make sure my car is MY18 and she says there is no way for them to be able to specify MY18. Apparently simply depends on pot luck in regards to when an order happens to be allocated a build slot. How is your dealer making sure he is ordering MY18? Is he just holding off on placing the initial order?

I think it depends on how many cars each dealership get allocated. My dealer is taking made to orders for my18 now


Sent from my iPhone using Tapatalk

[Tigger162]

Yeah and all options apart from the roof.

[hcvo1]

Hey Gladbach,
Just got off the phone with my dealership and they have told me mid to late April delivery. The car has already been in the county for two weeks and it now looks like 4-6 weeks for delivery since landing in Australia.
Let's just say I'm not too impressed - was expecting it next week.


Sent from my iPhone using Tapatalk

[Gladbach]

Hey Gladbach,
Just got off the phone with my dealership and they have told me mid to late April delivery. The car has already been in the county for two weeks and it now looks like 4-6 weeks for delivery since landing in Australia.
Let's just say I'm not too impressed - was expecting it next week.


Sent from my iPhone using Tapatalk

How on earth can it take that long? Did you ask for an explanation as to the delay?

[hcvo1]

The sales manager has an RDO today and one of their senior sales staff checked the system. All I can think of is damage to the car and that it needs to be repaired?


Sent from my iPhone using Tapatalk

[Gladbach]

The sales manager has an RDO today and one of their senior sales staff checked the system. All I can think of is damage to the car and that it needs to be repaired?


Sent from my iPhone using Tapatalk

Maybe. Or perhaps they have checked it, discovered an issue and have had to order a replacement part. I can't think of any other reasons why it would be delayed by that amount of time once it's actually in the country.

You have my sympathies. For what it is worth, I've been very patient so far and have been understanding in the fact that the production delays are out of the hands of the dealer, but if I were to receive the same phone call, I think I'd lose my sh** completely. I know that you've also been patient, and not pushy with them. You need to demand an explanation - maybe call the sales manager tomorrow when they're back. You ordered the vehicle in July ffs.

[hcvo1]

Maybe. Or perhaps they have checked it, discovered an issue and have had to order a replacement part. I can't think of any other reasons why it would be delayed by that amount of time once it's actually in the country.

You have my sympathies. For what it is worth, I've been very patient so far and have been understanding in the fact that the production delays are out of the hands of the dealer, but if I were to receive the same phone call, I think I'd lose my sh** completely. I know that you've also been patient, and not pushy with them. You need to demand an explanation - maybe call the sales manager tomorrow when they're back. You ordered the vehicle in July ffs.

Thanks for the support mate.

Breathe in Breathe out. That's what I'm telling myself at the moment. The issue is out of my hands. I don't think there is anything I can do to make it go any faster. Just enjoy the car when it comes.

The sales manager will probably say it's out of our hands as it is with Patricks and they will deliver as soon as they can - that has been his mantra since day 1.

I suppose the only thing I can do at this stage is wait (which most people on this forum know a lot about) and when the car does come provide feedback to the dealership via the VW survey.

Throughout the 9 month wait, the guy who originally sold me the car left, the second sales person allocated to me has also left and I deal exclusively with the sales manager now - have no idea who will deliver my car!

This experience has made me think twice about getting a VW next time round - my wife's Polo GTI is up for replacement soon and with the experience I have had she is starting to look elsewhere.



Sent from my iPhone using Tapatalk

[Mac135]

This is the challenge for any seller of high value goods in Australia - the quality (or lack of) the retail channel. I used to be the marketing director for such a company - a well known brand name with products that could cost up to $250,000. Retailers often failed to meet the service and quality standards hoped for by the importer, whose brand reputation is at stake.

The knowledge, longevity of staff and quality of staff is always an issue. Unfortunately, car dealers are big enough businesses that you can't often get to deal with the owner. All importers of high value consumer goods would love to have a better retail channel than they have because the quality of the people who have the real connection with the consumer frequently fall short of the mark.

I buy my cars out of a regional dealership in Victoria. Have done for a decade they know:

I don't have to buy from them
That in fact buying from them is just a little bit inconvenient for me
I can access the boss

What i get in return is a quite personalised service - it does vary a bit from sales person to sales person but none have been bad. I have never had any issues, the cars (8 in total inc a Tiguan 162 in January and a Audi S3 next month) have been delivered on time or in the case of the S3 what looks like being 3 weeks early. I might not get the absolute rock bottom price but the prices I pay are competitive.

Worth it from my perspective.