I have ordered/received my New Tiguan

[Eyes24]

Thanks for the support mate.

Breathe in Breathe out. That's what I'm telling myself at the moment. The issue is out of my hands. I don't think there is anything I can do to make it go any faster. Just enjoy the car when it comes.

The sales manager will probably say it's out of our hands as it is with Patricks and they will deliver as soon as they can - that has been his mantra since day 1.

I suppose the only thing I can do at this stage is wait (which most people on this forum know a lot about) and when the car does come provide feedback to the dealership via the VW survey.

Throughout the 9 month wait, the guy who originally sold me the car left, the second sales person allocated to me has also left and I deal exclusively with the sales manager now - have no idea who will deliver my car!

This experience has made me think twice about getting a VW next time round - my wife's Polo GTI is up for replacement soon and with the experience I have had she is starting to look elsewhere.



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Which dealership did u get it from? I have had pretty good service from my dealership.


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[Gladbach]

The problem is, passing on your feedback after the fact won't change much, and more importantly won't change anything for YOU.

Just make sure that they know how your situation. For example, you've already sold your car, so it's not just about you being excited about getting the car, it's actually a major inconvenience now. Let's say for example, that once they receive the car, it usually takes around 4 days for them to do the paperwork, inspect and detail the car etc. If they know how pissed off you are, and that you really need the car ASAP they may make more of an effort to do it a lot quicker. Being patient is good up until a certain point, but the squeaky wheel gets the oil!

Also, I don't think that the delay would be out of Patricks. Even if the car was damaged, I'm sure that damage would be managed by the dealer, not by the port. The other thing is that it could just be a cosmetic repair that needs to be done, but they need to order a new bumper or something that will take a few weeks. You could negotiate to take the car as is and then bring it back when the part arrives for them to do the repair. All hypotheticals, but my point is that there may indeed be a way to expedite you taking delivery of the car.

[hcvo1]

Which dealership did u get it from? I have had pretty good service from my dealership.


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Kevin Dennis


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[Eyes24]

Kevin Dennis


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Hope your car hasn't been damaged, and needs repair. If that was the case, l would won't another car.


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[hcvo1]

Thanks Guys!

I'll give the sales manager a call tomorrow and ask for a specific reason as to the delay.


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[TheTig]

Thanks Guys!

I'll give the sales manager a call tomorrow and ask for a specific reason as to the delay.


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Damn that's frustrating, hope you get the answers you want tomorrow. Fingers crossed it's nothing major and they can expedite the car along for you.

[Chocolate_Bear]

Thanks Guys!

I'll give the sales manager a call tomorrow and ask for a specific reason as to the delay.


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Sux.. Good luck mate! Ordered mine from VW north shore end Dec. fingers crossed I don't get the call. Keen to hear the reason for the delay


Tiguan 162tsi rline (May 2017) - NSW, Northern Beaches

[hcvo1]

Sux.. Good luck mate! Ordered mine from VW north shore end Dec. fingers crossed I don't get the call. Keen to hear the reason for the delay


Tiguan 162tsi rline (May 2017) - NSW, Northern Beaches

Thanks mate. I bet you it is something really stupid that is holding it up


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[Eyes24]

Thanks mate. I bet you it is something really stupid that is holding it up


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Good luck, hope it's all good .


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[hcvo1]

Good luck, hope it's all good .


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I have sent the sales manager an email so I can have something in writing. It should be the first thing he sees when he opens up his inbox tomorrow morning. A phone call won't cut it because it won't be documented.


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[Gladbach]

I have sent the sales manager an email so I can have something in writing. It should be the first thing he sees when he opens up his inbox tomorrow morning. A phone call won't cut it because it won't be documented.


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I think I spotted your facebook comment as well Will be interesting if VW Australia do anything on your behalf.

[hcvo1]

I think I spotted your facebook comment as well Will be interesting if VW Australia do anything on your behalf.

Yep that was me! Let's hope so.


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[hcvo1]

Yep that was me! Let's hope so.


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Was that you that responded to my post below VW's post?


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[Gladbach]

Was that you that responded to my post below VW's post?

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hehe, yep, just thought I'd add some noise

[hcvo1]

hehe, yep, just thought I'd add some noise

Thanks mate. Nice to see a face behind the username


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