The Official "I have ordered/received my new MK7 Golf" Thread

[ACID]

You're not wrong there Dutch, the squeakiest wheel gets the grease. Fingers crossed that tomorrow there will be a little Golf sitting in my garage. I'll update tomorrow afternoon with what ever news I receive.

[jase1972]

Hi jase1972,

My order isn't a factory order. They have said that the car is in Laverton sitting in Patricks yard awaiting compliance and delivery to the dealer. The thing I don't get is how can a company such as Patricks not give a delivery date to the dealer for my car? Apparently they are waiting on another 6 or 7 cars. I'm starting to think the dealer is playing games but I will hold judgement until tomorrow which is my 'estimated' delivery date. Not sure how they'll take delivery of 7 odd cars and pre-deliver them for us awaiting collection in a space of 10 hours. Maybe some of those other cars have a later delivery date but being end of financial year, my guess is that there will be a handful on unhappy customers.

With your position, just call the dealer and see if they can help? They should be more than happy to help. What did you order if you don't me asking?

EDIT: Or what Dutch77 said

Thanks Acid and Dutch77. I ordered a fully optioned Golf R silver

[jase1972]

Does anybody know when a VIN number would be made available for a Golf R with a September 3rd delivery?

Just called VW Southern and they said the Vehicle is complete and they should see the VIN number in the next few days. They also said, that it will be shipped on the 17th July with a 28th of August entry into Australia, so I am assuming there are a couple of R Drivers that are waiting like me.

I don't know if this is bad news but Saturday night I dreamt that I was driving the Golf R and I tell you it was great, (probably more people looking at the car then in real life and me getting concerned because I wanted the opposite). The only issue was the next day I went out and it was gone... AaAagh!!! I woke up stressed.

[Dutch77]

Does anybody know when a VIN number would be made available for a Golf R with a September 3rd delivery?

Would have thought if it hadn't issued yet, it would be very close.. assuming the ETA is on the money.

[salrom]

poor delivery

Well when I purchased my MKV R32 back in 2008 Barloworld wouldn't even let me test drive the Demo R32 they had at the time because "it had done too many kms that weekend"

Yeah at the time I was young (21/22 at the time) but you shouldn't judge a book by it's cover as they've lost 2 sales due to the stick being too far up their own arse. I got my R32 from Burwin and the MK7 was ordered at Ringwood VW.

It's not just Barloworld in Glen Waverly that’s bad to dealwith. The Botany Barloworld in Sydney is also not got a good reputation and nowI regret buying from them.

I purchased a demo Golf with 2000km and they wanted 3 days to deliver it to meto do all the pre-delivery checks. I had told the sales guy that the car wasvery dirty and he agreed and said it would cleaned.
When I went in to take delivery, it took over 3 hours. Theexterior of the car was marked and dirty it looked like they had just given ita quick wash but all the bird droppings were still evident and all it would havetaken to remove the marks would have been a proper clean and perhaps a lightpolish on the worst bits. I had the front windows tinted buy the dealer andthey didn’t match the colour of the rearand had small bubbles in them so Itold them that I want happy with it and wanted fixed or removed.
After I complained, one of the people took it to the workshopand spot cleaned the worst spot but I ask is this good enough when buying a $54,000car?
After that was shuffled around from person to personincluding customer relations, who admitted that it was presented badly and said,they would fix things.
The worst thing is it was dark by the time I got into thecar and they were closing and practically shoving me out the door after keepingme waiting for hours. When I finally got into the car to drive it awayI noticed somedirty spots in side and less than half a tank of petrol but it wasn’t until thenext day in the day light that I could see the car was grotty inside it hadnot been touched other than a quick vacuum.
This was my 3^rd Golf purchase and every dealerhad provided me with a full tank of petrol on delivery of the car except thisone.
Another issue it that I was not told about dealeraccessories when I purchased it or even what accessories it had other than theones I could see. The new 7 models now sell Voice control as an accessory whereas it came standard with previous models.
Given all this, I had the car checked mechanically tomake sure that it was Ok, they said it was good but it had several fault codes inthe system that needed to be repaired and cleared. This should have been doneprior to delivery.
I sent them an email and made several calls detailing allthe problems and after 14 days was contacted to bring the car back in for 3days to have the issues resolve.
I picked up the car the other day and they say theycleared all the faults and removed the tinting and detailed the car. I thoughgreat, but when I picked it up the inside had only been vacuumed all the marks wasstill there. There was some kind of sticky substance on the exterior of thewindows and its now making the windows screech when they go up or down. And thepetrol had not been toped up.
When I pointed out the marks in the car and that the boothad not even been vacuumed as it was exactly as it was when I dropped it in. Iwas told that she personally supervised them do it and that they don’t cleandown the insides in detail.
She offered to take it back and do it again personallyin an exasperated tone but I was not well that day so I didn’t want to hangaround any longer but it was clear that all I was getting was lip service and theissues were not getting fixed.

I still have to get the voice accessory installed so it needs to go back againg but they only seem to want to be seen to do the right thing when it come to quality of service it's non existant.

[jase1972]

Thanks Dutch77, I might give them a call today to see if I am lucky.

[jase1972]

Just spoke to Dealer and it looks like car is about to get assigned the VIN number, so far on their system they are seeing that the car will be shipping on the 17th of July with an expected 28th of August arrival... so I am excited to know that the car is made.

I hope this is not bad news, but Saturday night i had a disturbing dream that I was driving the Golf R and I was stressing because it was getting more attention then I wanted(it was driving well, and I had a smile on my face) but when I parked it and came back it was gone aaargHH!!! then my stress levels increased and I woke up exhausted mentally.

[Damienp]

Just picked up my new GTI PP. Pure white, leather and driver assist package.
Had to give the park assist a go out of curiosity and it's very effective. The interior is very nice, I'm glad I went for the leather.

Got to take it back and get the mats and there seems to be a small scratch on the windscreen near the rear view mirror. Hopefully it's nothing and all is well with the world.

[ACID]

Very nice, Damien. Good choice on the colour too .

Well, I've been told that my car 'should' be ready this Friday... Not too happy to be honest but hopefully it'll be worth the wait! Will be hitting the dealer up for some goodies.

That's a terrible experience salrom. Not a nice way to start a new purchase or any purchase for that matter.

[Flipper]

What dealer are you using Acid?

[Kharmann Ghia]

What dealer are you using Acid?

Dealers don't normally use Acid.... they just sell the stuff!

[stedes]

Does anybody know when a VIN number would be made available for a Golf R with a September 3rd delivery?

Just called VW Southern and they said the Vehicle is complete and they should see the VIN number in the next few days. They also said, that it will be shipped on the 17th July with a 28th of August entry into Australia, so I am assuming there are a couple of R Drivers that are waiting like me.

I don't know if this is bad news but Saturday night I dreamt that I was driving the Golf R and I tell you it was great, (probably more people looking at the car then in real life and me getting concerned because I wanted the opposite). The only issue was the next day I went out and it was gone... AaAagh!!! I woke up stressed.

HI there. Our VIN number was given to us on ordering, about 3 weeks before the car was built. Their system then updated itself with more dates: start of build, completion of build, out of factory date and shipping date. These dates came out of a website our dealer logged onto and took a screenshot for us. Hope this helps.

[2browndogs]

Picked up my new GTI 5 days ago - carbon steel, leather & sunroof. Very happy with it. It was a car that was in stock, and whilst i didn't care for the sunroof, i was happy to go for it rather than wait till nov. Dealer experience was painless, no attempt to sell me any extras.
I do however seem to have the dreaded wiper smear.

[kennyc]

I am glad to report that when I went back to Barloworld Glen Waverley to get my wipers looked at, they happily changed them over to "a special set of blades" without any hassle. This is even after I could not notice the smear that day. He did say that the windscreen needs a good polish or something because there is some road grime on it so it may still do it. But it is much better anyway.

I even mentioned about the rattle and he was happy for me to book in a service so he can see do a road test and try to replicate it. But I am not really hearing the rattle at the moment so will hold off on that.

EDIT - Just received a call from Barloworld customer relations to see if the service department helped me out satisfactorily and if I was happy with the service

[ACID]

What dealer are you using Acid?

Hi Flipper,

I'd rather not mention it on a public forum but I will say, apart from the week delay (which I was annoyed about but has since past), I've been happy with how the rest of the purchase has gone. Apparently I can pick up my car Friday and I'll report back with how the delivery went. Not long now