Can't reset "Service Now!" message

[barryco]

Hi

I have browsed the forums here and also watched many Youtube videos and posts in other sites (as well followed the steps in my car's manual) and still can't get this damn warning to stop after servicing my car (done by me).

I have carefully followed the "push the trip meter" button routine plus a few other variations...the message changes to say its reset as the process states, and then after a second or two, immediately demands Service Now!

I see that the service interval for the oil change has been reset to 15000km and 365 days, but the other service type is still showing as overdue.

I'm tearing out what little hair I have left and any advice is appreciated.

Thanks
Barry
2013 Golf Mk7 1.4l

[Guest001]

Hi

I have browsed the forums here and also watched many Youtube videos and posts in other sites (as well followed the steps in my car's manual) and still can't get this damn warning to stop after servicing my car (done by me).

I have carefully followed the "push the trip meter" button routine plus a few other variations...the message changes to say its reset as the process states, and then after a second or two, immediately demands Service Now!

I see that the service interval for the oil change has been reset to 15000km and 365 days, but the other service type is still showing as overdue.

I'm tearing out what little hair I have left and any advice is appreciated.

Thanks
Barry
2013 Golf Mk7 1.4l

Can be done with an OBDEleven in 30 secs. If you want it set to a lesser time like 11months from now need to go to a dealer. I had to after they didnt reset it correctly at service

Maybe its due for a full service and you have only done an oil change service. Dont know how it knows but seems they do

[Lucas_R]

Buy a Carista device and you can reset the service now warning in no time at all. Carista OBD2 Diagnostic Scanner and Customiser for Android and iOS – AutoInstruct

Note you will need a smartphone. Access to basic items like resetting the service message is free, but more in depth changes (eg disabling the start/stop, resetting the electronic parking brake to allow brake pads to be changed, or other coding changes etc) you must sign up for a subscription service which is approx $70AUD per year.

I have the Carista and its great, I use it on my Mk7 GTI.

[barryco]

Thanks for the advice....just so I'm sure, are you guys saying that's the ONLY way to reset?

[Guest001]

It depends on how you want it to be when reset. Mine came up 4 months early because it was set to build date and not reset in presale check,

Yes it would reset but 365 days from when i did it which is not what I wanted.

I have an OBDEleven and it does the same Resets it to 365 days from now

To get it changed to 14 March which was delivery date I had to take it to a dealer who used the ODIS program to ALTER the date to Mar 14

No other way I know of

[barryco]

The Carista is only $46 and worth the expense to turn it off so I'll just get one of those.

Thanks again for the advice.

[Guest001]

Dealer reset mine to the correct date for free

[DV52]

^^^ hmm............ not sure that it's correct to say that the car needs to be taken to the dealer to re-set any aspect of the servicing regime on a mk7.

Fact is that at least for the aspects of car servicing related to distance traveled and elapsed time since last service -ALL of the numbers are accessible to anyone with a diagnostic device that can access adaptation channels in the hex17 module.

The underlying principles for the way that servicing is managed on early model mk7s is like this:

There are 2 x servicing types:

• ESI - this means "Extended Servicing Interval" and it applies if the car has extra measuring equipment that enables the vehicle to calculate a variable service interval based on the car's actual usage. It's possible to switch-on ESI, but the proper calculation needs a car with the PR number “QG1“. The PR number is on the vehicle data carrier.
• FIX - most cars use this facility; the service interval is based on the distance traveled and the time period set by values in the adaptation channels in module hex17 (read below).

For "FIX", there are 3 x parameters for each of the time period and distance traveled like this:

• Time/Distance traveled since last inspection - self explanatory, the number is increased automatically by the car, or it can be set separately by the user
• Maximum Time/Distance until next inspection - this sets a predetermined service interval and generally in Australia the factory values are 365 days and/or 1,500 kms
• Reset value for next Time/Distance-dependent inspection- this facility automatically resets the number in the Time/Distance traveled since last inspection if this is not done by the servicing agent. On most early model mk7's, the factory values used were twice the values in Maximum Time/Distance until next inspection. Note: resetting the value in Time/Distance traveled since last inspection does NOT reset the alarm message that appears on the dash (this is done via a separate adaptation channel)

So - there ain't nothing special about changing any aspect of these channels; it certainly isn't a matter that needs ODIS, or a visit to the dealer

Finally, just to round-off the discussion, here are the factory values for the FIX channels from a MY15 mk7 (from VCDS):

IDE03349-FIX: Max. distance until next mileage-related inspection	15000 km
IDE03350-FIX: Maximum time until next time-dependent inspection	365 d
IDE03351-FIX: Distance covered since last mileage-dependent inspection	7000 km
IDE03352-FIX: Time since last time-dependent inspection	321 d

On later MQB platform vehicles, these channels have been deleted:

IDE05931-FIX: Reset value for next mileage-dependent inspection	30000 km
IDE05932-FIX: Reset value for next time-dependent inspections	730 d

And here is a screen-shot of the same channels from a mk7 using OBD11:




Don

[Guest001]

Thanks for that but what do those who havent got either VCDS or OBDII do apart from the dealer.. Also that would apply to any future services so if you set it to 300 days it would come up early.

What I have been talking about is getting it changed to a certain date so that in future it will come up annually on that date. It seems to have worked as it hasnt come up this year like it did last year.

Unless in your OBDII shot if you change distance from last one does it bring it right forever or just the next one.

[DV52]

@Hillbilly: OK - if you say so!!

Don

[Guest001]

@Hillbilly: OK - if you say so!!

Don

No Im asking if what I presume is correct and could you explain how to set it in OBDII if as in my case it had done xxxx amount of K's and then it comes up months early, so that it comes correct permanently

[DV52]

No Im asking if what I presume is correct and could you explain how to set it in OBDII if as in my case it had done xxxx amount of K's and then it comes up months early, so that it comes correct permanently

OK

Thanks for that but what do those who havent got either VCDS or OBDII do apart from the dealer..
hmm...........Obviously, for "those who haven't got either VCDS, or OBD11" the option that i describe can't be used - because accessing the option needs VCDS, or OBD11.

What do these folk do "apart from the dealer"? They have the following alternatives:

1. Buy a diagnostic cable and make the changes that I describe themselves (particularly pertinent if the owner intends to service their own vehicle in the future)
2. Contact a near-by forum member who has a diagnostic cable to make the changes (the forum has a contact facility for this purpose

Also that would apply to any future services so if you set it to 300 days it would come up early.

Don't understand your question!! I'm sure that you know exactly the situation in the case above, but this requires a more fulsome explanation if I am to respond in a meaningful manner. Please explain.

What I have been talking about is getting it changed to a certain date so that in future it will come up annually on that date. It seems to have worked as it hasnt come up this year like it did last year.

Again, there ain't nothing special about the arrangement that you describe; it certainly doesn't need a dealer visit (ODIS).
Think about how to use Time since last time-dependent inspection channel. If you want the service date to happen annually on a future date which happens in X days in the future, you simply need to do the following simple calculation
365 - X = Y
Then enter Y into the Time since last time-dependent inspection channel. So what will happen is that the counter in this channel will increase daily for X days until it reaches 365. This will initiate the service over-due warning!

This date will be the anniversary of every future service date accordingly:

1. If you service the vehicle on this date, reset the channel value to zero.
2. If you delay the service date in the future and if you want exactly the same service date - simply make the same calculation as above.

The dealer doesn't have any other way of doing this!

Unless in your OBDII shot if you change distance from last one does it bring it right forever or just the next one.

If you set the Distance covered since last mileage-dependent inspection channel to zero after every service, it will be the same travel distance for every future service

[Guest001]

Thanks

I have had a think about what the dealer did and remember now that he took the number of days from the day I was there to the day I wanted it serviced.. Did it wrong the first time and redid it correctly.

Was caused by tech who did the service apparently doing something wrong when he reset it and it didnt do it properly.

I didnt know about that module at the time so wasnt aware I could have done it

[LeeMan]

Found this on Youtube. Volkswagen Golf MK7 reset inspection & oil service reminders - YouTube Haven't tried it but seems easy to do without tools and VCDS.

Cheers

[bkpr]

Throwing in my 2 cents: I did this just yesterday with the trip reset method on my 2019 7.5 R.

1. With everything off hold the trip reset down
2. Start button without foot in brake to wake the system
3. Oil change reset came up first, let go of trip reset button. This worked instantly.
4. Start from 1 again but this time service reset came up instead if oil reset, let go of trip reset button to confirm service reset

I had to do the service reset twice before the reminder and ping disappeared, which means going through the oil reset again as it seemed to alternate. And I can’t recall if there was an extra “are you sure?” confirmation on the service reset, if so I “okayed” it with a press of the trip reset button — I did not use the ok on the steering wheel at any point.

No more ping for 24 hours. Some report the reminder coming back after a few days so I’ll report back if I experience this.

Good luck!


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