Avoid taking your golf to the dealer for warranty work.

[ozmale]

Avoid taking your car the the dealer if at all possible.

The A/C in my Mk 7.5 Golf R failed 3 weeks ago. The fault codes said no gas.

Took 2 weeks to book into dealer (Bill Buckle Brookvale) NEVER DEAL WITH THESE PEOPLE

There was no gas in the A/C, they recharged it and charged me $157 saying they could not find a leak, thus was not warranty.

I said seriously !!!!. This car is less than 12 months old, is 1 year into a 3 year warranty has done only 7000k, all the A/C gas is gone and your telling me there is no leak. I attempted to explain the laws of physics. If a pressure vessel once had gas in it and it no longer does there MUST be a leak. His eyes rolled back in his head.

At this point I was starting to get upset.

I convinced them to put some die in the system. They told me to drive 5000klms them bring it back. It will take me 10 months to put 5000klms om the car.
After some heated discussion the dealer indicated BUT there was no guarantee offered that I would receive a refund when the leak was found. In fact the body language and hesitant nature of the service attendant made me feel no such refund would ever be forthcoming.

It is clearly the policy of Bill Buckle to avoid warranty work and make some money on the side.


Do you believe this BS.



Today I heard back from VW Australia.

I was told this to my face by the VW Representative. . "If the gas disappeared from the Air conditioning system that does not mean there is a leak" Can anyone on this planet believe that ?

"If they cannot find a faulty part then there is no fault and its not covered by warranty". To me this means warranty does not cover faulty workmanship only faulty parts. If the dealer says they cant find any leak then there MUST be no leak. If the dealer is incompetent and does not even bother looking for a fault then that action is supported by VW Australia.

I said "what if it all leaks out a again in 3 months and they cant find a leak?" She said I would be charged again.

So this is VW Warranty. If all your brake fluid disappears but they cant find a leak and you kill someone because of brake failure then its not VW's problem.
If you think about it this is a really smart way to provide warranty. If you cant (or dont want to find) a fault then there is no fault.

How do you deal with this kind of bold faced lies from companies.

[Lucas_R]

Unless the a/c system was under-filled from the factory, then there simply must be a tiny leak somewhere. If it goes empty again, i would be taking the car to a VW specialist (or automotive a/c specialist) to diagnose, as my experience with VW dealership service dept is that they are as useless as tits on a bull.

[winchy]

Australian consumer law works hand in hand with vehicle warranties. Do some homework and you may find it works in your favour. Fit for purpose and acceptable quality/ repair come to mind. You may be eligible for reimbursement for the re gas if a fault is found by an independent workshop (plus the independents fee)
I'm sure your A/C is designed to work for far longer without a re gas.

[gregozedobe]

Australian consumer law works hand in hand with vehicle warranties. Do some homework and you may find it works in your favour. Fit for purpose and acceptable quality/ repair come to mind. You may be eligible for reimbursement for the re gas if a fault is found by an independent workshop (plus the independents fee)
I'm sure your A/C is designed to work for far longer without a re gas.

This ^

Tell them you will taking the matter up with the ACCC, that may change their mind. That a/c gas didn't just mysteriously disappear for no reason.

[snajper]

Had the same problem with my mrs xtrail. 3.5 years old and all replaced under warranty.... we have 6 year manufacturers warranty.....


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[Johnbu]

While I 100% agree you got shafted and you shouldn't have had to pay a cent, your suggestion that you shouldn't take your VW to a dealer for warranty repair is frankly rediculous.



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[Jimi]

Try a different dealer. You might get a different attitude

[zzc2010]

While I 100% agree you got shafted and you shouldn't have had to pay a cent, your suggestion that you shouldn't take your VW to a dealer for warranty repair is frankly rediculous.



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Agreed!

[zzc2010]

You could simply pay the 100 bucks and drive more then see what will happen.

Empty again? Your dealer and Volkswagen can not deny any further and you will get your money back for sure.

Chill and don't be mad on spending $100.

[ozmale]

Thanks guys for your support and comments. This matter is still on going.

I put the question in writing " If the A/C stops working again and it is found the gas is all gone, and you cant find a leak, will I be charged again ? The reply in writing was "yes"

[VW Convert]

Thanks guys for your support and comments. This matter is still on going.

I put the question in writing " If the A/C stops working again and it is found the gas is all gone, and you cant find a leak, will I be charged again ? The reply in writing was "yes"

It's truly ridiculous to argue that the gas can disappear but there be no leak, it has to go somewhere, it is physically impossible for it to simply cease to exist.

Have you asked them to give an explanation in writing as to how gas can magically disappear? I'd love to see their technical explanation, I'm sure it will be riveting reading.

Seems to me their leak detection methodology is flawed.

[ozmale]

It's truly ridiculous to argue that the gas can disappear but there be no leak, it has to go somewhere, it is physically impossible for it to simply cease to exist.

Have you asked them to give an explanation in writing as to how gas can magically disappear? I'd love to see their technical explanation, I'm sure it will be riveting reading.

Seems to me their leak detection methodology is flawed.

I put that exact question to to both the dealer (directly) and the VW customer service person (writing).

The dealer said he didn't know but if they cant find a leak then there is none. I asked this several times and even another customer in the waiting room chimed in seeking an explanation.

The VW customer said in writing she did not know how it could escape but was bound by what the dealer says and does.

Reading between the lines it would seem that the dealer does not get paid unless a faulty part can be actually found or identified. Investing time in looking for a faulty must not be worth it. Thus you charge the customer for your time stating its not under warranty. At no point during this whole matter has any VW representative admitted there must be a leak.
If you admit there must be a leak then you would be bound to look for it, which for some reason they clearly dont want to do.

[65F100]

If it leaks again I am pretty sure it is illegal for them to regas the system according to ARC until they find/repair a leak.

[Psych101]

This is complete bs treatment by both the dealer and vw. I would seek advice from ACCC

[VW Convert]

If it leaks again I am pretty sure it is illegal for them to regas the system according to ARC until they find/repair a leak.

I didn't know that but VW would argue it's not leaking, the gas is just defying the laws of physics and simply ceasing to exist!