The Official Mk6 Golf DSG Clutch / Shudder / Squeal Issues Thread

[Ryan_R]

More likely that the lack of downshifting is associated with the adaption process Normally it doesn't downshift down hill unless you touch the brakes (which obv kills cruise controll)

[prise]

Any other change is pure coincidence due to the memory being wiped.

So you believe the downshifting is associated with the adaptation process ifollowing a reflash?

[Ryan_R]

Yes, I've had 37G7 for a few months and it still overshoots going downhill. I'll either downshift on the paddles or reduce the set cruise speed by a few k's.

[Candyman]

37g7 (before anyone gets too excited about it) is an update to the software that tells the actuation solenoids to fully seat themselves into the home position, instead of remaining in a partial stroke position when the car is parked and switched off.

I got me some of that 37g7 last night

[gavs]

That's because the dsg has had its brain wiped and it needs to "relearn" how to behave.

37g7 (before anyone gets too excited about it) is an update to the software that tells the actuation solenoids to fully seat themselves into the home position, instead of remaining in a partial stroke position when the car is parked and switched off. That is all it does. Any other change is pure coincidence due to the memory being wiped.

[prise]

Service Campaign 37G7 - new 7spd DSG firmware improves cruise control performance

I had the DSG service campaign 37G7 (firmware update) done at the last service. I notice that when operating with cruise control active the transmission will now shift down gears to reduce speed overshoot when going down hills.

[AdamD]

Let's keep this specific thread on topic guys - no more "mailed" posts thanks.

If there's more to be corresponded regarding your discussions with VWA, djbazzab or someone else can let me know via PM and I'll create a separate thread and move all the relevant discussion there.

[hentaiboy]

Mailed!

[VeeDub23]

I
Can anyone think of any other way to contact unhappy golf owners?

You could email heraldsun carsguide who are well aware of the problem and usually support causes like this. i think they are so aware of it they are recommending consumers to go for manual as opposed to DSG when completing car comparisons.

My email on its way!

[djbazzab]

Thank you to those who have already emailed.

Please keep the emails coming, cant stop now!

By the way all emails and details will be kept confidential.

Cheers,

Baz.

[Bel]

emailed you

[djbazzab]

The problem with DSG is only with 2009 and 2010 built cars. Since then the VW has changed the supplier and any DSGs after this seem to be fine.

What we need to do is to go directly to ACCC and pressure them to order VW to issue a DSG recall for all 2009-10 DSGs, so that people who are affected and not aware of it yet, get their cars fixed without having to pay for it. As far as I've heard, they have issued the DSG recall in the USA, but not so in Australia. We need to hold them accountable for this.

Media approach would be helpful as well.

If ACCC fails to force VW into a recall, then we need to consider a legal class action.

If this is true about the newer DSG's being fine then is it possible to get one of the newer versions into the older model cars? Seeing as though new mechatronics and clutch packs are hit or miss as a fix.

I am happy to put in the time and effort to resolve this issue even if it goes all the way to a class action against VW. To do this I need everyones support, please send emails to golfowners@gmail.com

[djbazzab]

I have booked in for my next service, see how we go.
Also contacted VW customer line, and now have a case officer looking into my issue. I told them that this was not just my issue as there are many others out there. Have also told them to pass on my details to upper management as i intend to put a group of golf owners together who are unhappy, so that we can take class action.

So with this in mind, I have set up a new email account : golfowners@gmail.com
For all those who are interested please email me at this account with your car woes/experience. Once you have emailed me I will give you access to a google doc (will put this together in the next few days) where you can add you details so that we have a database of unhappy golf owners.

Your help would me much appreciated, the more people we have the more likely something will come of it. So if you are concerned about your car, the warranty period, future DSG problems or your safety it is in your best interest to send a short email.

Can anyone think of any other way to contact unhappy golf owners?

cheers,

Baz.

[Stelex]

Bluefin might be on to something there

I think the first step should be a letter/petition to VW Australia showing that we are all unhappy, and willing to take further action, this gives them one final chance to do something about it.

If nothing comes of that we then approach the ACCC, media, Fair Trading, consumer affairs, etc.

I think you'll find that you will get a very generic response from VW saying that they have addressed the issue, the problem is fixed and that you are covered under warranty, which is essentially true.

The problem with DSG is only with 2009 and 2010 built cars. Since then the VW has changed the supplier and any DSGs after this seem to be fine.

What we need to do is to go directly to ACCC and pressure them to order VW to issue a DSG recall for all 2009-10 DSGs, so that people who are affected and not aware of it yet, get their cars fixed without having to pay for it. As far as I've heard, they have issued the DSG recall in the USA, but not so in Australia. We need to hold them accountable for this.

Media approach would be helpful as well.

If ACCC fails to force VW into a recall, then we need to consider a legal class action.

[Bel]

Bluefin might be on to something there

I think the first step should be a letter/petition to VW Australia showing that we are all unhappy, and willing to take further action, this gives them one final chance to do something about it.

If nothing comes of that we then approach the ACCC, media, Fair Trading, consumer affairs, etc.

This will only work if enough people come together, so the question is how do we go about putting together a list of names and vehicles? A simple Google Doc will work well, but need to get people to actually submit their details.

In the mean time, I am about to call my local dealership to organise yet another service to address the shudder issue once again...

I'd be keen - let me know what to do and I'll write out my story (which is on the forums anyway).

TBH I was originally pretty p*ssed off with the water pump being replaced (x2) and the clutch pack being replaced..And at around 30k seemed to have some oil consumption issues begin... It has made me purchase an extended warranty. BUT I love my car and if I had to do it all again I would, just for the reason that I still smile when I drive it.
The service that I get at Wangara VW has been faultless when dealing with warranty items so I don't have any issue with them but an extended warranty from VWA (equivilant to what I just purchased) would be nice.