Fabia 77TSI service costs and logbook items

[brenno]

I recently had a Fabia serviced by the dealer who supplied the car (Trivetts), perhaps a rookie error, but I was keen to have a quick and easy service with no fuss and a job done well.

Not only was the price quite expensive, they seem to have missed or forgotten key items included in the logbook service book, and performed a service of their own agenda. I now have to go back to the dealer and convince them to address items in the logbook service.

I'm keen to know how much other Fabia/Roomster or even Yeti owners have paid for a 15K service with the 77TSI motor, and which dealer they used. The bill came to $494.95 in my case.

The anti-carjacking feature was also requested to be programmed. They included it on the receipt but the car still won't lock itself. It's not that hard to test is it?

Pretty unimpressed overall.

[BrashDaniels]

Re: Fabia 77TSI service costs and logbook items

I recently had a Fabia serviced by the dealer who supplied the car (Trivetts), perhaps a rookie error, but I was keen to have a quick and easy service with no fuss and a job done well.

Not only was the price quite expensive, they seem to have missed or forgotten key items included in the logbook service book, and performed a service of their own agenda. I now have to go back to the dealer and convince them to address items in the logbook service.

I'm keen to know how much other Fabia/Roomster or even Yeti owners have paid for a 15K service with the 77TSI motor, and which dealer they used. The bill came to $494.95 in my case.

The anti-carjacking feature was also requested to be programmed. They included it on the receipt but the car still won't lock itself. It's not that hard to test is it?

Pretty unimpressed overall.

Auto leaders quoted me 215 for the 15k service. Not due yet but I got a quote in preparation.



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[Lucas_R]

Fabia 77TSI service costs and logbook items

Bloody hell thats expensive - my 15k service on my Golf R was $270. That was done at the Audi dealership (local VW dealer is useless).

Its basically an oil change and a check up....can't see $490 of value at all.

[Diesel_vert]

Would be interested to know what exactly was performed on the car to warrant such a price.

[Pugdriver]

Before buying the car (Fabia 77tsi wagon manual) we checked around for servicing costs - called 3 dealers.
We got prices of $390, $395 and $420 for the first service at 15,00 km.
Second service (30k km) was $390, $545, $560.
Third service (45 k km) was $390, 470, 420.
Major service (60 k km) was $720, $800, $900.

Funny thing was we were quoted a price from two of the dealers to change the timing belt (about $1100) , the third dealer said "they don't have a timing belt, it's a chain" - did some checking and that's right, the 77tsi engine has a timing chain, not a belt. Don't know what the other dealers were going to do for their $1100???

We haven't got the car yet so it remains to be seen if these prices hold in real life...

[brenno]

Thanks for the useful post Pugdriver. It seems there is no justification for the high price I paid. Before anyone suggests the high price factors in a courtesy car, I had to pay extra for that.

Interestingly I have been in contact with both the dealer and Skoda Australia regarding the servicing schedule for the 77TSI. Both entities ignore the schedule in the logbook and use a schedule internally prepared by Skoda Australia. Disregarding the confusion with differing schedules, some of the items listed in both were definitely 'untouched' during the service, which is not acceptable in my mind given the price.

Your comments about the timing belt don't surprise me. It must be a pre-requisite for anyone working in the vehicle servicing industry to be a bit dim. I see a bit of backlash on social media at the moment surrounding a customer charged for power steering fluid replacement on a Hyundai i30, a car fitted with electric power steering. In the past I have been charged for coolant in an air-cooled car. I have known people who would mark wheel nuts prior to a service to challenge service items such as brake pad check and tyre rotation - not a wheel nut turned.

[brenno]

Fabia 77TSI service costs and logbook items

If anyone is curious, the service manager finally got back to me after my complaint about unreasonably high prices. I wanted a partial refund, I feel I was genuinely ripped off, but all they offered was a reduced price for the next service. Given the quality of the first service, I won't be going back for another reaming.

Below are the quoted prices for the following services.

45,000 - $444.05 (RRP from Skoda $488.47)
60,000 - $679.65 (RRP from Skoda $747.60)
75,000 - $361.85 (RRP from Skoda $398.05)
90,000 - $662.15 (RRP from Skoda $728.35)
105,000 - $948.25 (RRP from Skoda $1043.05)

[muli]

How much did they charge you for the anti-jacking? I thought it details it in the manual how to do it?

I got quoted $380 from GC VW for the 15k service on a vRS.

[Pugdriver]

We have now picked up our 77tsi manual wagon. Love it!

On delivery we asked about getting the automatic locking set up - we brought the car back next morning and it was done at no charge. Helpful service man showed us the procedure on the service dep't computer - a million options! It now works perfectly - clunks doors locked at about 10 km/h.

Also on delivery we were told about a new fixed price servicing regime - first service wil be $280 or $320 - I can't remember which. Dealer is both VW and Skoda, VW are bringing out fixed price servicing and dealer is offereing it on Skodas too ,though it isn't official Skoda Australia policy yet... ( I realize that Skoda Australia's office is just a broom cupboard within VW Australia...)

[brad]

If anyone is curious, the service manager finally got back to me after my complaint about unreasonably high prices. I wanted a partial refund, I feel I was genuinely ripped off, but all they offered was a reduced price for the next service. Given the quality of the first service, I won't be going back for another reaming.

Below are the quoted prices for the following services.

45,000 - $444.05 (RRP from Skoda $488.47)
60,000 - $679.65 (RRP from Skoda $747.60)
75,000 - $361.85 (RRP from Skoda $398.05)
90,000 - $662.15 (RRP from Skoda $728.35)
105,000 - $948.25 (RRP from Skoda $1043.05)

I have no idea what you mean by "RRP from Skoda". Skoda HQ have no control over what the dealerships charge, nor do they have any standard or recomended service times. It's totally up to what the dealer thinks the market can stand.

I had similar arguments with the Skoda dealership in Campbelltown. Particularly annoying was when they quoted price A & charged price B. I also had the same issue where the service schedule differed from what was in the service book. As you said, the employees are a bit dim (and I'm ex-industry myself and the auto industry is testament to "if you pay peanuts you get monkeys"), so they standardise the service schedule to "one size fits all Skodas, VWs & Audis".

I now go to a specialist independant. They aren't cheap but they are consistant & knowledgable.

You're profile just says "Australia" so I can't make a recomendation as to what your alternatives might be.

PS: you never actually said how your service differed from the service book. What did they miss/add?

[brenno]

Fabia 77TSI service costs and logbook items

I have no idea what you mean by "RRP from Skoda". Skoda HQ have no control over what the dealerships charge, nor do they have any standard or recomended service times. It's totally up to what the dealer thinks the market can stand.

That was the dealers words. I know Skoda don't control prices, so it was amusing to see them try to reflect good value in their quote by undercutting the imaginary RRP.

You are profile just says "Australia" so I can't make a recomendation as to what your alternatives might be.

Thanks anyway. I have sussed out a local independent with good feedback from friends and family.

PS: you never actually said how your service differed from the service book. What did they miss/add?

Just little things from memory like the replacement of the particulate filter. If I specifically ask for just a 'logbook service' I don't think it is unreasonable to expect work completed as per the logbook and not some other list the customer never sees.

The service manager at Trivetts forwarded me their service items which I can upload if you are curious.

Pugdriver: congrats! Manual wagons are not terribly common on the market at the moment, especially within the VAG stable.

[muli]

Re: Fabia 77TSI service costs and logbook items

Particulate filter? You have petrol or diesel car?

[brad]

Maybe he means Cabin/Pollen filter? They are every 2 yrs in the service book but in AUS I'd do it every 12 months or at least pull it out & wash & dry it (which ruins the carbon particles but makes it clean). The are cheap anyway - about $18 last time I bought one.

[MooseCarlo]

I had a similar problem trying to get my Fabia Monte Carlo manual serviced in Canberra. The Lennock service department quoted $470 and they wouldn't explain why. It was a pity really because the purchase of the car was a good experience.
Luckily I managed to find a local VW/Audi/Skoda specialist (VW Canberra Centre) who did it for a shade under $300. I had a look at the cars they were servicing, and they were all top notch and new: Audi A5, Passat and a few Golfs-so they knew what they were doing.

They also, on my request, set all the doors to unlock with one press of the key fob instead of two.

It definitely pays to shop around for a good service department. Judging from the issues everyone is having, Skoda really needs to bring in capped price servicing-rogue dealer workshops are ruining Skoda's image.

[LunchboxVRS]

Vw have fixed price servicing now. For the same engine model polo it's $347