VW Australia need to change

[quozl]

Well Big Kudos to him then, not the best thing for his staff to do that to a customer car but really out of his control. In the end he can only trust them to do the right thing until they break that trust like in this case and I'm sure they wont be working there much longer.

That he made it right without the need for you to mention or show the video first is a very big tick to his character and rep for doing the right thing by the customer and I'm sure he is actually happy to have the evidence to show to his boss.

I would make sure you mention this to the dealer principal who by all accounts will probably contact you personally as the service manager has done the right thing and it deserves to be acknowledged as I would think most would just say it didn't happen here mate you must have done it.

Good result for you in the end and I'm glad it worked out for you.

Cheers Al

[gecko2k]

Which camera are you using? I might be interested in one!?

[brimway]

Thanks Al

---------- Post added at 09:43 PM ---------- Previous post was at 09:43 PM ----------

Which camera are you using? I might be interested in one!?

GOTRACK GPS Vehicle Tracking Australia: Web based GPS Tracking My View Incar DVR Dash Camera

[quozl]

Thanks Al

---------- Post added at 09:43 PM ---------- Previous post was at 09:43 PM ----------






GOTRACK GPS Vehicle Tracking Australia: Web based GPS Tracking My View Incar DVR Dash Camera

WOW was it visible on the mount like that in the front window and they still drove your car like arse hats? If so I can imagine the service manager was already looking for an excuse to sack them because they must be bloody idiots if they missed seeing it

Cheers Al

[brimway]

It is barely visible from the driver's seat. I have it to the left of the mirror up high. Strangely, the service guy in the passenger side commented that the lights on the camera were flashing but he didn't seem to know if it was recording. They must have just forgot about it after 10 minutes into the drive.

[quozl]

LOL, stupid is as stupid does....

If they don't get the sack I will be very surprised. As a side not it looks like a much less obtrusive bit of kit than the GoPro. Might have to get one and take Marti's Rocco in for a service

Cheers Al

[brimway]

LOL, stupid is as stupid does....

If they don't get the sack I will be very surprised. As a side not it looks like a much less obtrusive bit of kit than the GoPro. Might have to get one and take Marti's Rocco in for a service

Cheers Al

I have a GO Pro aswell but it is not really suitable for this type of monitoring. The Go Pro is perfect for track/GTG runs etc. The Go Track can be set to lrecord in loops of different time spans ie you can set it to record 1 minute or 5 minute grabs, maybe longer not sure. I have mine hard wired now and it turns on and off with ignition, although it will also turn on / off with the supplied cig lighter plug.

There are cheaper ones around, Office works have this one...


Officeworks | Office Supplies, Office Furniture, Stationery, Ink & Toner at the lowest prices

Not sure how good it is, but the Gotrack is full HD.

[Molotov]

Unfortunately this thread pretty much sums up why I don't own a VW.

I'm 31. For the past 10 years I've made a pact with the devil that the first 'fun' car I get will be a WRX. I had no interest in over-priced Euros with weaker performance and higher running costs. Then along came the MK V Gti.

I initially dismissed all of the reviews and hype but after 5+ years of praise and THAT episode of fifth gear my perceptions began to change. The continuance of a good thing with the MK6 kept me interested and, somewhat tangentally, the 6R Polo Gti got me into the dealerships. That's when I joined VWWatercooled.

Whilst I'd shed a lot of my Euro hang-ups I still had concerns about reliability (DSG), servicing costs and the liklihood that if I had a problem, it would be addressed without me having to throw my toys out fo the cot.

I've posted my dealer experiences already so I won't re-hash them but in general my experience was very disappointing. The majority of the dealers I spoke to gave me the overwhelming impression that they were doing me a favour and they didn't need to win my business. I have no doubt that a lot of VW's are selling themselves, but that sort of complacency comes back to bite in harder times.

That was my initial impression but car dealers aren't always the best representatives for their product. Unfortunately, the experiences of friends and forum members has only further convinced me that there's a high liklihood that this attitude continues with aftersales servicing.

Now I know forums are often focal points for fury as well as a great problem-solving resource, but as a member of a Subaru forum years ago (I drove a Liberty 3.0R), I never saw the same level of dealer/manufactuer issues that I've seen here and elsewhere.

For what it's worth I recently helped my better-looking half buy a new car and the sales experience at Toyota, Ford and Nissan was much better.

+1 to whoever suggested VW should have VW-owned dealerships. Toyota have a few of these and they were great to deal with (better than the privately owned ones).

[elephino]

VW dealerships pale in comparison to tyre dealerships. I've been trying to get some replacement tyres and I'm amazed how many are either trying to sell me the cheapest possible tyre or just don't seem interested in making a sale.

[brimway]

For what it's worth I recently helped my better-looking half buy a new car and the sales experience at Toyota, Ford and Nissan was much better.

+1 to whoever suggested VW should have VW-owned dealerships. Toyota have a few of these and they were great to deal with (better than the privately owned ones).

My better-looking other half bought a poverty pcak Corolla and was treated like she was their only customer. She went to the dealer on her own and did the deal without any influence from me.

After sales service was just as good. She complained of a slight rattle coming from the glovebox area and the service guy was like a little terrier. He wouldn't give up until he found the cause and fixed it.

Also, she recently booked it in for its first service and told them she had limited time due to work etc, so they made a time for her that suited and she could wait for the service to be done.

The VW dealers from my experience say "leave it with us for half a day"

[THE_EGG]

Going back to the VW customer care side, I have to say that IMO the bigger the presence of a company the less care is given to the consumer. And when the smaller the presence of a company the more care is given to the consumer. My experience with VW was much like Shepp's only with a Polo TDI DSG (DSG was fried - warped clutch plates - in the end). Apparantly I was at fault for the broken DSG @ 700kms and then again, except this time fully broken @ 1450kms. Customer care was non-existant for VWA or the dealership (this time I won't name and shame but I will say it was a brisbane dealership). The only helpful people was the salesman who offered me free lifts where ever I wanted to go because no loan car was offerred to me. Also one of the mechanics in the service centre who came with me on two occassion to find the DSG still had problems was helpful as well as he was fighting VW for me and actually explained to the service centre people that the gearbox was broken. But all of that was ignored and when I went to give a gift the mechanic after I traded the vehicle for a DS3 he explained that the salesman who dealt with me had lost his job because he was too nice for a salesman.

All in all though even though Citroen has a far smaller presence in Australia, I have found them particularly helpful and very, very nice. And some people call me crazy for saying I would consider another VW but it would have to be a non-DSG7 and not bought at the dealership where I got my polo.

[Finance_Analyst]

From my dealings, Austral VW are dead set muppets

[THE_EGG]

From my dealings, Austral VW are dead set muppets

haha totally agree. =.=

[Ideo]

I just had my 30,000 service done at Central Coast Motor Group.

I was driven back to work in the courtesy van. I told them I needed it back by late morning. It was ready in time.

I was picked up again, driven back to the dealership and was presented with a very clean (not just a half hearted wipe over) Golf R. even the gaps on the spokes of the alloys were cleaned.

Just saying, so far so good.

[Molotov]

I just had my 30,000 service done at Central Coast Motor Group.
.....

Just saying, so far so good.

They were on my 'dealers to visit' list (before I gave up) based on the feedback in the forum. Sounds like they're worth making the trip out of Sydney for.