VW Australia need to change

[Buller_Scott]

Yelp.com is probably hosted or run from America.

yeah, it is american.

[Ideo]

It's also worth bearing in mind that one person can have a shocking experience, when others have a good one with the same dealership and even the same people.

[Transporter]

It's also worth bearing in mind that one person can have a shocking experience, when others have a good one with the same dealership and even the same people.

You're right about that and it means that some VW dealerships need to have the staff trained to handle difficult to deal with customers. I don't mean that people who posted in this thread are difficult, but untrained staff will not react right if the customer has not his/hers best day or doesn't ask the question about the car the way the dealer expects.

[brimway]

You're right about that and it means that some VW dealerships need to have the staff trained to handle difficult to deal with customers. I don't mean that people who posted in this thread are difficult, but untrained staff will not react right if the customer has not his/hers best day or doesn't ask the question about the car the way the dealer expects.

Untrained staff, customer not having his/her best day, customer not asking a question the way the dealer expects? Surely, these are not excuses for siht service?

[brad]

you had to apologise? that's a bit rich...

what legal recourse does a dealership really have if you simply turn around and say "it's the internet. people are allowed to voice their opinions - look at yelp.com. so why dont you just deal with the fact you're a isht service provider, and fck off?"

Just because we apologised doesn't mean we meant it. ;-p Sometimes you just have to go through a process to get people to leave you alone. Every one of the issues we've had issues with, we would have won in court as the statements made were statements of fact. My forum runs on a shoestring budget of about $350pa. We don't have the time or money to fight a court case or even get a legal opinion so it's easier just to pull your head in. It's only a forum after-all.

[Ideo]

Untrained staff, customer not having his/her best day, customer not asking a question the way the dealer expects? Surely, these are not excuses for siht service?

Nope, but I'm just saying we can have the situation where "OMG I got amazing service from XCZ at GHF VW" and the next person will say how bad they were.

Different people interpret things in different ways.

[Skitz]

I wasn't particularly happy about service from Gold Coast VW, it took me FOUR visits to convince them that there was something seriously wrong with my DSG. Each time they had my car for the day. Finally after the fourth visit they agreed the DSG wasn't operating correctly and made a booking to have it replaced.

We also had a disagreement regarding tint, whoever VW use to do their tinting decided it wise to Tint over the top of stickers on the windows. The dealership refused to fix it and kept saying that is how its done and if I wanted it changed I had to approach the people they use for tinting.

Haven't been back to that dealer since, I pay a good VW/Audi specialist for all my servicing now.

[brimway]

Nope, but I'm just saying we can have the situation where "OMG I got amazing service from XCZ at GHF VW" and the next person will say how bad they were.

Different people interpret things in different ways.

The "OMG"s are vastly outnumbered by the "WTF"s on this thread at least. But for the balance look here .....

http://www.vwwatercooled.org.au/forums/f112/ive-had-no-issues-thread-69908.html

[Transporter]

The "OMG"s are vastly outnumbered by the "WTF"s on this thread at least. But for the balance look here .....

http://www.vwwatercooled.org.au/foru...ead-69908.html

Not every VW owner is in the forum.
Also, it's sad to see the signs in some hospitals saying; Violent or Abusove Behaviour Will Not Be Tolerated. It says a lot about the todays world we live in.

[brimway]

Off topic, but butcher shops used to have signs ages ago, that said

"Smoking or expectorating (spitting) is prohibited in this shop" ..... 50 or so years ago

I also saw a sign in a city council bus that said

" The driver is equipped with a DNA test device" or words to that effect to deter passengers from spitting on him/her.

Yep, says a lot about the world today.

[Shepp]

Well... I have my car back, just over four weeks after it failed. It took the dealer at Port Macquarie (they are very good) one hour to diagnose, repair and recode the car. The cause of my car being off the road for four weeks, the inability of my local dealer in the Country Music Capital to diagnose a blown ECM fuse.... So a thumbs up to Patricks, who were the only people who helped me out (thanks Martin), and to John Oxley Motors at Port Macquarie.... big THUMBS down to the delaer in Tamworth who charged Patricks $2000 for 18 hours of diagnosis, and were about to start replacing computers in my car, and then would not release my car until Patricks paid the $2000, only to find out a fuse had blown. Not Patricks fault but a WARRANTY Issue. Thumbs down to VW Customer Care who to this day have not phoned me back to let me know what is happening with my car - despite undertaking to have my problem rectified...

So hope this post helps the thumbs up and thumbs down arguement, I gave some of each. I think VW Australia need to be a little more concerned with the quality and training of their dealers. A bit of old fashioned Quality Assurance would be good. You need to go back to your German Heratige and take note of their pride in quality.

My VW Passat FSI 3.6 has now been renamed "The Trouble Maker"... Nice to have her back - she is a sweet ride.

[AdamD]

My VW Passat FSI 3.6 has now been renamed "The Trouble Maker"... Nice to have her back - she is a sweet ride.

This, at least, is fantastic news Shepp! Enjoy it!

[brimway]

Sadly,yes. I had the mechatronics replaced under warranty in my MK V Golf GTI and thought that my bad luck with DSGs was all used up. But I was wrong. Hopefully, my current problem is software related, but I fear not.

My friendly service manager is test driving this Thursday in effort to diagnose the problem, will report back.

I took my car to the dealer this morning and they tell me that I am not the only one with this problem. According to technical dept at VWA, it is the Haldex that is acting up.

They say it will be all good to go tomorrow arvo, so I'll report back with the final result.

I'm so glad its not the DSG.

---------- Post added 04-04-2012 at 07:18 PM ---------- Previous post was 03-04-2012 at 07:21 PM ----------

I took my car to the dealer this morning and they tell me that I am not the only one with this problem. According to technical dept at VWA, it is the Haldex that is acting up.

They say it will be all good to go tomorrow arvo, so I'll report back with the final result.

I'm so glad its not the DSG.

Well, they have had the car for 2 days and it is not yet fixed. I don't blame the dealer as they tell me that there was a lot of dialogue and head scratching on the part of VWA.

There has also been another R driver who has reported the exact same problem with my dealer. The only thing that I'm worried about is the comment from the service advisor that VW are not sure whether to begin a replacement process or maybe it is just a feature ??? that could be normal???? and replacing the Haldex will not fix the problem.

Upshot is, they will contact me once VWA have made their decision as to what, if any action they will take. Not happy.

[pologti18t]

Not Patricks fault but a WARRANTY Issue. Thumbs down to VW Customer Care who to this day have not phoned me back to let me know what is happening with my car - despite undertaking to have my problem rectified...

I still don't understand why Patricks was involved in this issue?

[brimway]

I took my car to the dealer this morning and they tell me that I am not the only one with this problem. According to technical dept at VWA, it is the Haldex that is acting up.

They say it will be all good to go tomorrow arvo, so I'll report back with the final result.

I'm so glad its not the DSG.

---------- Post added 04-04-2012 at 07:18 PM ---------- Previous post was 03-04-2012 at 07:21 PM ----------




Well, they have had the car for 2 days and it is not yet fixed. I don't blame the dealer as they tell me that there was a lot of dialogue and head scratching on the part of VWA.

There has also been another R driver who has reported the exact same problem with my dealer. The only thing that I'm worried about is the comment from the service advisor that VW are not sure whether to begin a replacement process or maybe it is just a feature ??? that could be normal???? and replacing the Haldex will not fix the problem.

Upshot is, they will contact me once VWA have made their decision as to what, if any action they will take. Not happy.

After washing my car today, I found a 12mm scratch on the lower part of the drivers door compliments of my friendly VW dealer. I don't remember a black cat crossing my path!

Extra not happy