Just got back from a road trip up through North eastern NSW.
Unfortunately, the DOKA let us down. Although on all occasions it would appear to be human error was the culprit rather than any fail of the machine itself. To recap, it's a 2001 T4 dual cab syncro with the ACV (2.5L TDi) engine.
First drama came about almost immediately upon hitting the open road - the air filter was clogged. Punting around town was fine but there wasn't enough air to get much over 100km/h. The mechanic in Euston was kind enough to let me use his air compressor to try and blow the worst of the dust out and this opened the filter up enough to get over 110km/h but overtaking trucks was still a fraught exercise. The overnight stop in West Wyalong saw me cutting the foam cover off the front of the filter and checking that the dealer in Dubbo had a filter in stock. The modification opened up a little more airflow for the run to Dubbo where the dealer had a filter for me. Fitting that made the rest of the journey north much easier.
Drama two came the following week. Punting along the back roads between Byron Bay and Nimbin, enjoying the climbs and curves. Just wandered through a village called The Channon and was heading across Tuntable Creek when...[nothing]. The engine just stopped. An attempt at restart got plenty of turn but no start...and there was the strong smell of diesel. We got the thing onto the side of the road, called the NRMA (we were in Lismore's area) and had a look around. Figured it had to be fuel - fuel filter wouldn't just stop it like that though and there was tension on the injector belt so the belt wasn't broken. Fuel filter didn't have water in it. Perhaps the fuel pump? 'Biro' from the Nimbin NRMA happened to wander past and she had a squiz and a yarn but chose to leave it for the Lismore bloke but agreed with my suspicions. Bloke from NRMA Lismore rocked up and couldn't find anything different (but also couldn't figure why there was no power on either side of the fuel pump fuse) and couldn't manage a restart. So we all agreed that the T4 was going to Lismore on a tilt tray to see what the VW dealer could sort out.
After a night in Lismore (courtesy of the RACV) and a couple of hours at Northern Rivers VW...we were back on the road. The injector belt had apparently somehow slipped a tooth and the injector pump timing was off...but there was still seemingly proper tension on the belt. So the service mechanic re-timed it and took it for a decent spin around the area...and it checked out. So they gave it back to us and sent us on our way.
We made it 60 km. Whilst trying to punt our way up the range to the west of Casino...[stall]. And it was a prick of a spot. Eventually, the people from Casino NRMA recovered us (though they had to bring out another car on the tilt tray to do it) from our precarious spot and took the family back to Casino and myself back to the VW dealer in Lismore. The service manager then gave me a Polo loan car to go back to Casino to get the family. And the RACV organised us a couple more nights accommodation.
It was (of course) the same problem. Injector belt had jumped. Close inspection of the belt tensioning mechanism by the mechanic turned up a tiny mismatch in the positioning of the two tensioners which suggested that the spring tension on the tensioning pulleys was 'out'. This time he pulled the belt entirely, retimed the pump, refitted the belt and reset the tensioners. The suggestion was that the nut that holds the spring tension in the first place had slipped slightly due to being incorrectly torqued at the last belt swap. This had allowed the tension to come off just enough to allow the belt to jump under the right (or wrong) conditions. This was apparently a new and never before seen fault for all involved. Regardless, it didn't take more than an hour to fix on the second go either but they hung onto it for another 24 hours to give it a few test drives just to make sure they felt it was OK - they put on another 90 odd kilometres punting it up hill and down dale around Lismore (the mechanic apparently was impressed with the old bus).
So we got it back...and promptly put 1,500 km on it over the next three days to get us home without incident. Problem solved...
So thanks must go to the NRMA agents from Lismore and Casino (plus 'Biro' from Nimbin), the customer care lasses from the RACV and the service manager and mechanics from Northern Rivers Volkswagen in Lismore. I can't pretend it all worked to Gold Standards of Service but all involved were as helpful as they could be and we got back on the road easily enough and only $330 out of pocket ($286 to VW and the rest for extra tow and accommodation expenses that RACV wouldn't cover).
Oh and I strongly suggest that anyone with roadside assistance check their conditions very carefully as the basic level of service would have got us nowhere without significant financial pain. Even the mid level I have gave us some touch and go moments...
Unfortunately, the DOKA let us down. Although on all occasions it would appear to be human error was the culprit rather than any fail of the machine itself. To recap, it's a 2001 T4 dual cab syncro with the ACV (2.5L TDi) engine.
First drama came about almost immediately upon hitting the open road - the air filter was clogged. Punting around town was fine but there wasn't enough air to get much over 100km/h. The mechanic in Euston was kind enough to let me use his air compressor to try and blow the worst of the dust out and this opened the filter up enough to get over 110km/h but overtaking trucks was still a fraught exercise. The overnight stop in West Wyalong saw me cutting the foam cover off the front of the filter and checking that the dealer in Dubbo had a filter in stock. The modification opened up a little more airflow for the run to Dubbo where the dealer had a filter for me. Fitting that made the rest of the journey north much easier.
Drama two came the following week. Punting along the back roads between Byron Bay and Nimbin, enjoying the climbs and curves. Just wandered through a village called The Channon and was heading across Tuntable Creek when...[nothing]. The engine just stopped. An attempt at restart got plenty of turn but no start...and there was the strong smell of diesel. We got the thing onto the side of the road, called the NRMA (we were in Lismore's area) and had a look around. Figured it had to be fuel - fuel filter wouldn't just stop it like that though and there was tension on the injector belt so the belt wasn't broken. Fuel filter didn't have water in it. Perhaps the fuel pump? 'Biro' from the Nimbin NRMA happened to wander past and she had a squiz and a yarn but chose to leave it for the Lismore bloke but agreed with my suspicions. Bloke from NRMA Lismore rocked up and couldn't find anything different (but also couldn't figure why there was no power on either side of the fuel pump fuse) and couldn't manage a restart. So we all agreed that the T4 was going to Lismore on a tilt tray to see what the VW dealer could sort out.
After a night in Lismore (courtesy of the RACV) and a couple of hours at Northern Rivers VW...we were back on the road. The injector belt had apparently somehow slipped a tooth and the injector pump timing was off...but there was still seemingly proper tension on the belt. So the service mechanic re-timed it and took it for a decent spin around the area...and it checked out. So they gave it back to us and sent us on our way.
We made it 60 km. Whilst trying to punt our way up the range to the west of Casino...[stall]. And it was a prick of a spot. Eventually, the people from Casino NRMA recovered us (though they had to bring out another car on the tilt tray to do it) from our precarious spot and took the family back to Casino and myself back to the VW dealer in Lismore. The service manager then gave me a Polo loan car to go back to Casino to get the family. And the RACV organised us a couple more nights accommodation.
It was (of course) the same problem. Injector belt had jumped. Close inspection of the belt tensioning mechanism by the mechanic turned up a tiny mismatch in the positioning of the two tensioners which suggested that the spring tension on the tensioning pulleys was 'out'. This time he pulled the belt entirely, retimed the pump, refitted the belt and reset the tensioners. The suggestion was that the nut that holds the spring tension in the first place had slipped slightly due to being incorrectly torqued at the last belt swap. This had allowed the tension to come off just enough to allow the belt to jump under the right (or wrong) conditions. This was apparently a new and never before seen fault for all involved. Regardless, it didn't take more than an hour to fix on the second go either but they hung onto it for another 24 hours to give it a few test drives just to make sure they felt it was OK - they put on another 90 odd kilometres punting it up hill and down dale around Lismore (the mechanic apparently was impressed with the old bus).
So we got it back...and promptly put 1,500 km on it over the next three days to get us home without incident. Problem solved...
So thanks must go to the NRMA agents from Lismore and Casino (plus 'Biro' from Nimbin), the customer care lasses from the RACV and the service manager and mechanics from Northern Rivers Volkswagen in Lismore. I can't pretend it all worked to Gold Standards of Service but all involved were as helpful as they could be and we got back on the road easily enough and only $330 out of pocket ($286 to VW and the rest for extra tow and accommodation expenses that RACV wouldn't cover).
Oh and I strongly suggest that anyone with roadside assistance check their conditions very carefully as the basic level of service would have got us nowhere without significant financial pain. Even the mid level I have gave us some touch and go moments...
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