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Amazing I thought this thread was dead and buried ! I never posted back to this particular thread on what the outcome was but here goes as it may help you . First the dealer who did the service only removed a single bolt from the sump pan -then refilled it via another bolt hole at the top with new fluid at $68 a litre around 7 litres from memory , the auto from that day onwards was doomed you would stop at lights and when you took off there was no drive .
After a month or two and being told by first the dealer and then VWA that they would not help I sort of gave up , then I found a place at Loganholme that did know about the T5 transmission so I got them to do a rebuild . I went to the workshop the next day to inspect the dismantled box and got a shock , turned out that the dealer had not removed the sump pan so inside the box was the filter for the fluid . This was almost completely blocked because VW had not replaced it , now before the service slipping was a very rare occurrence and after the service it was so bloody common it almost caused accidents on a daily basis .
If VW had a service schedule with the auto that was done at say 60.000 kay intervals and also included removing and replacing the filter to this day I believe that our problem and others who have had similar would not had their failures . When that filter starts to block the slippage starts as it starves the clutch packs of the fluid and it kills itself . The same day I got the van back from VW it turns out because our filter was already partially blocking the new fluid that was added cleaned out all the particles around the auto which made the filter even worse , then because they did not remove the sump pan what I could see during the removal was a thick layer of sludge which I could write my initials in this was also watered down by the new fluid the VW dealer added . So when taking off from the lights the pump would then suck up all the crap in the bottom and totally block the filter and then no drive was the result but that would cause the clutches to get burnt . When I shifted to park and restart in those few moments the fluid would drain backwards through the filter and you would get some drive back until the next stop .
Now I spent the next two years battling with VW to no avail even though I had sent photos of the sump and the filter first to Germany and then to VWA . I believe that VW knew that the "sealed for life "was a mistake for the Australian market , several pointers helped me to make a case . In 2010 VW declared Australia a hot climate country {funny about that after selling cars here for the previous 60 odd years } so they then made the service schedule on the then new DSG to be at 60.000 kays PLUS the filter on the DSG is on the OUTSIDE , plus they then told customers they could then get the Triptonic serviced as well via the same stupid method that killed ours . Australia is a hot climate country and there is no way any fluid will maintain its viscosity under those extreme conditions , they should have also fitted external coolers to these as well . After the two year battle I got involved with the ABC TV when they were investigating the Golf problems , I told a reporter what happened to ours even though it was not Golf related but it was a safety problem . He asked if he could forward my story to VW who were in denial of any issues with their cars , they VWA contacted me again and I told my story to a lady at VW customer care , two weeks later I received a call from the same lady who again refused to offer any help . I then asked her if they had a weekly meeting with high up people in VWA to report on their contacts with customers during the previous week . I asked her to ask those responsible if they would accept a nearly $10000 repair to a car with only at the time 120000 kays on the clock because of a design fault . Another week later she rang back and told me they were making a 50% "goodwill payment "to me . Since then I have now found another place that has had a longer experience with these autos over at Slacks Creek Auto Trans Tech 9 Monte St .
After a month or two and being told by first the dealer and then VWA that they would not help I sort of gave up , then I found a place at Loganholme that did know about the T5 transmission so I got them to do a rebuild . I went to the workshop the next day to inspect the dismantled box and got a shock , turned out that the dealer had not removed the sump pan so inside the box was the filter for the fluid . This was almost completely blocked because VW had not replaced it , now before the service slipping was a very rare occurrence and after the service it was so bloody common it almost caused accidents on a daily basis .
If VW had a service schedule with the auto that was done at say 60.000 kay intervals and also included removing and replacing the filter to this day I believe that our problem and others who have had similar would not had their failures . When that filter starts to block the slippage starts as it starves the clutch packs of the fluid and it kills itself . The same day I got the van back from VW it turns out because our filter was already partially blocking the new fluid that was added cleaned out all the particles around the auto which made the filter even worse , then because they did not remove the sump pan what I could see during the removal was a thick layer of sludge which I could write my initials in this was also watered down by the new fluid the VW dealer added . So when taking off from the lights the pump would then suck up all the crap in the bottom and totally block the filter and then no drive was the result but that would cause the clutches to get burnt . When I shifted to park and restart in those few moments the fluid would drain backwards through the filter and you would get some drive back until the next stop .
Now I spent the next two years battling with VW to no avail even though I had sent photos of the sump and the filter first to Germany and then to VWA . I believe that VW knew that the "sealed for life "was a mistake for the Australian market , several pointers helped me to make a case . In 2010 VW declared Australia a hot climate country {funny about that after selling cars here for the previous 60 odd years } so they then made the service schedule on the then new DSG to be at 60.000 kays PLUS the filter on the DSG is on the OUTSIDE , plus they then told customers they could then get the Triptonic serviced as well via the same stupid method that killed ours . Australia is a hot climate country and there is no way any fluid will maintain its viscosity under those extreme conditions , they should have also fitted external coolers to these as well . After the two year battle I got involved with the ABC TV when they were investigating the Golf problems , I told a reporter what happened to ours even though it was not Golf related but it was a safety problem . He asked if he could forward my story to VW who were in denial of any issues with their cars , they VWA contacted me again and I told my story to a lady at VW customer care , two weeks later I received a call from the same lady who again refused to offer any help . I then asked her if they had a weekly meeting with high up people in VWA to report on their contacts with customers during the previous week . I asked her to ask those responsible if they would accept a nearly $10000 repair to a car with only at the time 120000 kays on the clock because of a design fault . Another week later she rang back and told me they were making a 50% "goodwill payment "to me . Since then I have now found another place that has had a longer experience with these autos over at Slacks Creek Auto Trans Tech 9 Monte St .
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