Genuine VW service pricing

[SnowMotion]

Because that is what the buyers in Oz want according to VW. Manuals are still available in Europe because that is what sells there as well as the DSG. A lot of new car buyers, when they enter the showroom have not done any research on the long term effects of their decision.

I think VW Oz are pulling the wool over your eye's with that answer.
I ordered 2 x VW T5.1 Crew Vans with 4 motion. In the Crew Van, the ONLY way I could buy it was with DSG (ordered from Factory taking 9 months to arrive). If I would have ordered a Transporter (no rear seat) I could have had the 4motion with Manual. So it does not make sense that the Crew van only comes with DSG.
IMO, they do it because they can make more money from the servicing and parts.

[greymad]

You could've spread the costs out over the 105K and 120K services, as per the schedule to help ease the pain.

T/belt was due at 105

I offer the following without comment from the "Service schedule" booklet which came with our T5...draw your own conclusion(s).
Our T5 is a diesel, hence the focus on that.

"Every 40,000km - The camshaft drive belt is checked (diesel engines in countries with high levels of dust) - Multivan, Caravelle and Transporter"

"Every 120,000km - The camshaft drive belt and tensioner roller are replaced (diesel engines in countries with high levels of dust) - Multivan, Caravelle and Transporter"

"Every 210,000km - The camshaft drive belt and tensioner roller are replaced (diesel engines only) - Multivan, Caravelle and Transporter"

"Every 2 years - The camshaft drive belt is checked (diesel engines in countries with high levels of dust)"

[Umai Naa!!]

I offer the following without comment from the "Service schedule" booklet which came with our T5...draw your own conclusion(s).
Our T5 is a diesel, hence the focus on that.

"Every 40,000km - The camshaft drive belt is checked (diesel engines in countries with high levels of dust) - Multivan, Caravelle and Transporter"

"Every 120,000km - The camshaft drive belt and tensioner roller are replaced (diesel engines in countries with high levels of dust) - Multivan, Caravelle and Transporter"

"Every 210,000km - The camshaft drive belt and tensioner roller are replaced (diesel engines only) - Multivan, Caravelle and Transporter"

"Every 2 years - The camshaft drive belt is checked (diesel engines in countries with high levels of dust)"

Disregard the book. Over-generalised, and not market-specific.

105,000km for timing belt replacement, as per Volkswagen Group Australia's service schedule.

[greymad]

"105,000km for timing belt replacement, as per Volkswagen Group Australia's service schedule."
Of course, they're the ones making money from that interval ...but I mustn't be too cynical.
Having said that, I recall the Toyota Landcruisers I drove up at Moomba were 100,000k intervals.
And in any case one does not push one's luck too far with the possibility of a totally r****d motor, does one!

[Umai Naa!!]

"105,000km for timing belt replacement, as per Volkswagen Group Australia's service schedule."
Of course, they're the ones making money from that interval ...but I mustn't be too cynical.
Having said that, I recall the Toyota Landcruisers I drove up at Moomba were 100,000k intervals.
And in any case one does not push one's luck too far with the possibility of a totally r****d motor, does one!

That's right. It's not worth the risk. I've seen plenty fail over the years, and right now I have a T4 Transporter in my posession that broke a belt. Not sure when it was last replaced, but the owner says it was overdue by around 20,000kms.

[Wardy]

15000km/1 yr Service Multivan 103kw only covered 8,000km $368 Bryan Byrt VW Mansfield Brisbane. Did not take up any of the additional things they wanted to 'sell' me. The cured the brake squeal I had and that was the only thing I was concerned with over and above the service. They have taken photos of the sun blinds in the sliding door windows which have horizontal white marks on them at regular intervals. Said they would contact VW re this but admitted they had seen it on other vehicles the week before.

I was wondering if anybody else had experienced this?

Latest on the saga of the blinds is that after taking more photographs just before Christmas VW now want me to take the vehicle in to test that there are no leaks. Booked in for next Friday and I will continue to keep u updated. There seems to be a fair amount of procrastination here!

[Silver Caravelle]

If the blinds were like it from the start, they should replace them under warranty -plain and simple. I can't imagine how a leak even if present ( and unlikely on both sides) would cause white stains or even wet the blinds when they are in up postion or down/recessed into the doors rolled up. The white stains do not wash out.

[Wardy]

Latest on the saga of the blinds is that after taking more photographs just before Christmas VW now want me to take the vehicle in to test that there are no leaks. Booked in for next Friday and I will continue to keep u updated. There seems to be a fair amount of procrastination here!

Picked up the vehicle today after the 'water test' requested by VW. As expected there were no leaks so they have ordered new blinds and the problem will be rectified under warranty. This might be worth noting for anybody else out there that has a similar problem because I now I wasn't the first and probably won't be the last.

[Sunny43.5]

So how long from complaint to diagnoses and repair ?

[Wardy]

So how long from complaint to diagnoses and repair ?

Complained in the first instance when I took the vehicle in for its 12 month service on 8 October. Repair still hasn't happened but at least they have admitted it is a warranty issue and the replacement blinds are on order.

[Zaskar]

45000km Service From Bayford VW Camberwell
Service $433 (including $129.50 for oil)
replace front rotors & pads $749.85
replace rear brake pads $237.02
there was a total of $504 in labor $787 in Parts. Oil of $129.50
(The above prices do not include GST)
As part of the service the air filter was changed too at the included cost of $36.06

[FMJ]

VW essendon 15,000km $480 done in approx 1.5 hrs

[Sunny43.5]

Still pretty poor it has taken them 3 months to get their act together , I will be booking our van in for it's first service this week and I will be making sure they have the warranty parts required in stock as I will not tolerate being stuffed around with one part that I know is faulty . I am afraid my past experiences with two Brisbane dealers has made me very bitter towards them to the point I will stand my ground and place some demands on them . They take your money so quickly on the day but fail to offer as quick a service when its time for them to be spending their time and money .

Complained in the first instance when I took the vehicle in for its 12 month service on 8 October. Repair still hasn't happened but at least they have admitted it is a warranty issue and the replacement blinds are on order.

[Silver Caravelle]

Picked up the vehicle today after the 'water test' requested by VW. As expected there were no leaks so they have ordered new blinds and the problem will be rectified under warranty. This might be worth noting for anybody else out there that has a similar problem because I now I wasn't the first and probably won't be the last.

Wardy, you aren't the first and you won't be the last. Happy days..
Cheers, Scott

[Sunny43.5]

Our T5.2 is booked for the 14th Feb spoke with the service department about a couple of things under warranty , I let them know that the drivers seat belt "locks up" when you drive off sometimes you have to pull down real hard and then release before it will reel out and then it locks you into the seat when you try to lean forward to check traffic etc. I asked the service person if they would order the seatbelt in so it could be replaced on the same day , no such luck it seems if they find its faulty then I have to make a second trip to have it replaced . I explained that this would not be convenient as the van is needed to transport our disabled kids . So even though I explained to them that as I had spent over 20 years fitting and modifying seatbelts as I am an Authorised Officer with QLD transport . They still said the van had to be examined by one of their mechanics , so now I still have to make a special round trip of a 80 kilometres just so they can have a look before it goes in for service and then they will order it in for the 14th NOT HAPPY JAN . I also raised the question of the fuse cards not being in these vans , I am sure that car makers are just trying to make all of us owners around the world a bunch of obsolete clots . I was told that car makers DO NOT want customers replacing fuses on their own because it may damage the wiring . What next sealed tyre valves in case we over inflate our tyres , I just hate this sort of thing today I would like to think that in this day and age responsible people could be allowed to do simple maintenance own our own cars . I asked what would be the situation if a fuse blew for whatever reason way outback and the van was disabled miles from a dealership ? no answer . There are some other issues that I raised so it will be interesting on the day to see how good their "service is " Will update after the service is done with cost and outcomes .