6R GTI misfiring

[VW Convert]

the VW service manager just called again and said its still faulty. Tomorrow morning they will replace the computer and let me know some time tomorrow if it is fixed.


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You're much more patient than I am, by now I would be having a polite but firm meeting with the Dealer Principal. At minimum, I'd have a loan car with an insurance excess comparable to my own and I'd be asking for replacement of the car if it is not rectified by a deadline of your choosing.

You definitely need to escalate this above the Service Department level.

Cheers

George

[JonW]

Time to start working up your own rap song to rival Teg Sethis Jeep video... :/

https://www.youtube.com/watch?v=5sVmoOZRypk

[BenT]

After getting in contact with the head of Customer Experience at VW, via LinkedIn, I received a call from VW Customer service at long last. They've arranged a free loan car with no insurance excess.

Also, VW South Yarra just called and even after replacing the computer it's still faulty.


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[ope126]

After getting in contact with the head of Customer Experience at VW, via LinkedIn, I received a call from VW Customer service at long last. They've arranged a free loan car with no insurance excess.

Also, VW South Yarra just called and even after replacing the computer it's still faulty.


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This is not going too well for you is it mate!!!

[BenT]

VW update: they found a broken intake manifold sensor wire then repaired it, then noticed the water pump was noisy so they're going to put on a new water pump, and they noticed a shudder on takeoff so they're going to fit new clutches to the transmission. Will be ready to pick up on Friday.


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[BenT]

Got the car back today. Drives like new again.


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[VW Convert]

Got the car back today. Drives like new again.


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Already? Gee, that was quick.....LOL

So is it possible that this whole episode was caused by the broken wire?

Cheers

George

[BenT]

Yep. And if they had checked all sensors first like my mechanic suggested...


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[ope126]

Got the car back today. Drives like new again.


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Good news mate! Thanks for the update too...

[BenT]

6R GTI misfiring

The car is now at VW Glen Waverey to check all the work that South Yarra did.

When I took it to my independent mechanic last week for a service he discovered HEAPS of loose bolts and missing nuts, a massive exhaust leak, loads of oil under the sump and in the intake, misaligned suspension and cradle, and the suspension was cable tied to the brake lines - and had already pulled one out of its clip.






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[OilBurna]

That is disgusting mate have you contacted VW they should lose their franchise over that.. I would also contact Vicroads if they have an RWC license

[OilBurna]

I would be demanding everything is removed and reinstalled correctly and any damaged parts replaced that is beyond shoddy

[ope126]

Ben, truly outstanding mate...how can people sign off on work like this!!!

[JonW]

Thats beyond horrible, its unsafe. Someone (VWA who should claim from the dealership) should be compensating you for that, if you hadnt had it checked you could have just driven it and been killed. mental.

Im really gutted for you that they did such shoddy work, this has been a nightmare for sure.

[Mi16 Man]

For once, I'm speechless. How/Why/WTF is going on by tying the steering rack to brake lines? [emoji51]


MY13 Kluger KX-S AWD / MY16 Polo GTI