2011 77 TSI Engine Rattle on Start Up.

[Snail Style]

They are shafting you with the diagnostic fee. As they have applied good will then the whole job needs to be accounted for as a warranty job, meaning they need to account for labour time as per the repair times manual. That should save you some money because they won't be able to inflate the rates, also diagnostic time is incorporated into the warranty job itself.

[kimm]

The dealer was John Hughes in vic park (WA). The service manager has been very good to deal with.

As for VW Group Australia, I think not paying for diagnosing the fault is lame, particularly as they require it to be done by their representative in order to assess the 'good will' claim. I don't see any reason to distinguish between parts and labour either other than as a bargaining ploy. It is the cost of the repair to make the fault good.

Will be seeing what happens with DOCEP (WA regulator of consumer laws) in a few days. Meanwhile the car sits in the workshop.

For others, here's the word from ACCC. These are national regulations and pretty clear.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

[Del 218]

Does anyone know if vw dealers should replace timing chain guides when replacing tensioner and chain??
think l've got the rattle back Only done 9K .WTF.

[Bashy]

Hi All,

This informative thread has prompted me to join Watercooled and throw in my input as I believe I am about to go through the same fun & games. The story so far is that I am the 2nd owner of a 2010 77Tsi with about 86,000km on it. Went to start it the other day and it cranks but won't kick over. Sounds like something expensive is wrong with it.

So after researching over the last couple of days, its seeming more and more like the dreaded Skipped Tooth issue. For those who have managed to have VW cover all or partial costs, was this only possible through the service department at a VW dealer? I plan to have mine towed to a Specialist workshop to diagnose and advise me from there.

Was a recall done in Australia relating to this issue? I do have a couple of recall stickers on my door jam but I believe they were only to do with DSG.

Cheers.
Seb

[jzpowahz]

Thanks for the very informative thread guys.


My wife bought a 2010 MY11 VW Golf 77TSI in early 2011. Driven sedately for the most part with majority of kms on the highway. It has 68k on it now, serviced regularly but not at VW. It has started making the rattling noise on cold starts intermittently but it normally goes away after about 10 seconds.


I've taken it to VW Austral in Brisbane and it didn't make the noise yesterday but has done so today.


They just rang me then and said they need 4 hours of labour to strip the engine to 100% diagnose the issue and then will apply for goodwill from VW Australia. Does this sound like the regular process to you guys?


Not keen on them stripping it, finding out that it's something not quite the same and then being charged the whole lot for it.


This is the newest car I've ever owned and the most troublesome. I think I'll go back to Toyota's after this is sorted.

[amazeer]

dont get a toyota. They have more recalls than anyone.

[brad]

They just rang me then and said they need 4 hours of labour to strip the engine to 100% diagnose the issue and then will apply for goodwill from VW Australia. Does this sound like the regular process to you guys?

.

Yes, that's how it works.

If you decide to go ahead, you should confirm that the 4 hours labour will be refunded.

The whole job is only $800-$1000, so you have to ask yourself if it's worth the trouble or simply get it fixed (elsewhere)

[pontiff]

Just on the phone to Volkswagen Customer Care now asking about what the process should be in relation to getting my car looked at for a third time as its coming back again as I think I mentioned on the last page of posts. Car has 125k on it now and was first done at approx 80k and then again at about 105k. They just said to take it back to the dealer again which I will do shortly.

I don't doubt the work that the dealer did on both occasions but I am wondering what would be causing it to continually stretch as the chance of having 2 faulty timing chains out of new stock from VW would be somewhat remote?

I'm not one to give up so I will be pushing VW to fix it again but i am wondering would this issue go away with an aftermarket timing chain as companies such as Febi make them also.

[LukePolo]

Just on the phone to Volkswagen Customer Care now asking about what the process should be in relation to getting my car looked at for a third time as its coming back again as I think I mentioned on the last page of posts. Car has 125k on it now and was first done at approx 80k and then again at about 105k. They just said to take it back to the dealer again which I will do shortly.

I don't doubt the work that the dealer did on both occasions but I am wondering what would be causing it to continually stretch as the chance of having 2 faulty timing chains out of new stock from VW would be somewhat remote?

I'm not one to give up so I will be pushing VW to fix it again but i am wondering would this issue go away with an aftermarket timing chain as companies such as Febi make them also.

My question is;
I have a MY13.5 77tsi, over 100k now, been flawless regarding the timing chain. What is the difference between my timing chain and say a MY11 77tsi timing chain that has issues?

Are they not using the revised timing chain kit that comes on the MY13+ on the Polos that are affected by the timing issue?

[jzpowahz]

Good result in the end. Cost me $180, 2 year warranty.


Car drives bloody well again. I'm not sure if I'm that confident in the car's reliability longer term though.


Has anyone ever had issues with the turbo/supercharger? *touch wood*

[Sword_Dude]

Well, well here I am after a long break.

I hardly ever got the rattle, but my independent VW specialist mechanic said he noticed it on my last service on a start after draining the oil and said that could have been part of the problem until the pressure built up.

Now a couple of months later while the car was in getting some panel work done (I was tail ended) the whole thing has gone kersplat and after having the polo towed to a VW dealership and paying for a diagnosis I am now up for a whole new motor.

I am the only owner and have a pretty good service history with services around annually and the earlier ones done at a dealership but the later ones done at the independent with only 60+ ks on the clock.

Does anyone have any hints as how best to approach getting something done. The dealer is talking $10k to get repaired? But has said that they will try for goodwill from VW but are not hopeful.


thanks


Michael


I am

[Transporter]

Contact ACCC, You may have a case. It's not unreasonable to expect that the engine should last more than 60,000km.

[Sword_Dude]

Thanks Transporter, I think I am going to wait until I see what the dealer comes up with, and if it is not reasonable I will take it through ACCC/Fair Trade.

However, I am already writing a letter of demand in my head as I am not confident of an initial positive outcome.

[bushman]

Everyone getting paranoid over small rattle.
DONT FREAK OUT....nothing will probably happen.
BTW, using 98RON makes it rattle less

[Sword_Dude]

Everyone getting paranoid over small rattle.
DONT FREAK OUT....nothing will probably happen.
BTW, using 98RON makes it rattle less

Sorry Bushman, in my case this has caused a cracked piston which has smashed its way through the engine and I always use 98 RON (except on the couple of times on road trips when it wasn't available). Very non-tech terms here...


I am still waiting on the full report and pricing from Norris VW and whether VWA will contribute in any way before I start talking with ACCC etc.