Just bought a MY12 Polo GTI...UNSEEN

[kar2390]

I can call the dealer to find out and post it here. Dealer was Northshore VW in Sydney

That would be great if its not too much trouble. Cheers man

[equiped]

That would be great if its not too much trouble. Cheers man

I have emailed Northshore VW and waiting to hear form them.

[Hail22]

I have emailed Northshore VW and waiting to hear form them.

VW North Shore? HA! Don't expect a reply anytime soon

[equiped]

VW North Shore? HA! Don't expect a reply anytime soon

Hail22: This is my first email correspondence so what you say may be true. However, my in-person service experience with them has been second to none...very responsive, always going above the required...

[Hail22]

Hail22: This is my first email correspondence so what you say may be true. However, my in-person service experience with them has been second to none...very responsive, always going above the required...

Dealership or Service centre?

Dealership is "ok"

Service centre:

[equiped]

Ok...so i got a reply from the service centre within 1.5hrs of my email. Unsure if the content helps:
The technicians require the vehicle for a couple of hours to rest the learned programming of the transmission ecu.

This is normally charged at $153.00.

The adaption process is then carried out by the driver. The transmission ecu learns how you drive and adapts for best clutch operation.

[CID84G]

Hail22: This is my first email correspondence so what you say may be true. However, my in-person service experience with them has been second to none...very responsive, always going above the required...

@equiped - My experience with them has mostly been very good in terms of responsiveness over the phone and in-person service experience too (Unlike Barloworld!!!). I guess it depends which service advisers you get... I've been dealing with Joel at NorthShore & he's been very good.

[kar2390]

Ok...so i got a reply from the service centre within 1.5hrs of my email. Unsure if the content helps:
The technicians require the vehicle for a couple of hours to rest the learned programming of the transmission ecu.

This is normally charged at $153.00.

The adaption process is then carried out by the driver. The transmission ecu learns how you drive and adapts for best clutch operation.

Thanks heaps man, much appreciated. So did it feel different response wise after they did the reset?

[equiped]

Thanks heaps man, much appreciated. So did it feel different response wise after they did the reset?

No change in response except that the shudder is pretty rare now

[equiped]

@equiped - My experience with them has mostly been very good in terms of responsiveness over the phone and in-person service experience too (Unlike Barloworld!!!). I guess it depends which service advisers you get... I've been dealing with Joel at NorthShore & he's been very good.

Same here...Jason and Joel are the 2 guys i have been dealing with and they have been fantastic. Joel even gave me his car as a loaner when they were doing the oil consumption test.

[kar2390]

Ok...so i got a reply from the service centre within 1.5hrs of my email. Unsure if the content helps:
The technicians require the vehicle for a couple of hours to rest the learned programming of the transmission ecu.

This is normally charged at $153.00.

The adaption process is then carried out by the driver. The transmission ecu learns how you drive and adapts for best clutch operation.

Thanks man!! Much appreciated