DSG "False Neutral" Yesterday...

[Bassik]

I got this fixed when I last saw VW no questions asked took it for a drive the shudder was evident they order the parts and did the fix.

[GTI mk6]

Another day, another lie from a VW dealer!

Just reported my DSG shuddering to VAG to get a case setup. She told me not to believe everything I read on a forum - I quickly shut her down when I said there was a service bulletin on ErWIN for this - so no, I don't believe everything I read on the forums!

I now need to go and get a second opinion - any suggestions in Melbourne where I get the least amount of lies and BS?

May I suggest Burwin @ FTG. Personally have found them to be the most upfront I've dealt with so far, good luck mate!
Ha, loved the fact that you had the facts from ErWIN and not some `dont believe forums' source...nice work.
Sooo, are you in for the Polo cruise???

[Hawkeye]

May I suggest Burwin @ FTG. Personally have found them to be the most upfront I've dealt with so far, good luck mate!
Ha, loved the fact that you had the facts from ErWIN and not some `dont believe forums' source...nice work.
Sooo, are you in for the Polo cruise???

I would agree... I have dealt with a few of the VW dealers in the South/East and Burwin are by far the best and honest (if there is such a thing as an honest stealer!).

[prcurrie]

Just finished at Burwin. What a breath of fresh air. The guy was saying to me that he's had a lot of people come from Peninsula VW to Burwin because of the service levels.

So they have ordered a new clutch pack for me. My car seems to be different to the majority and its 1st gear that is slipping. He went for a drive with me and felt the shuddering. They then plugged it in and graphed the gear box. It turns out it was in the low end of not acceptable......which is crazy because another dealer supposedly ran that test last Friday and it was clear!!!!

He said that it could be the city driving that's caused it (still no excuse for a car with 11,000 kms) and the report shows that the gearbox has gotten up to 375 degrees at some point and it should average around 150 degrees. Wowzers!!

Gavs - saw your little rocket there getting it's service!!!

[gavs]

Good to hear they looked after you mate, I will pass it on as a thank you when I pick up my car

[Karly101]

This thread has been interesting reading.... recently my car has been shuddering (and it is very noticeable shuddering and not what I would describe a normal noise!) in 2nd gear only. The problem it is it is very intermittent! I can replicate the exact same conditions and it will do it 4 times in a row (basically as I think gavs described earlier in the thread, coming to 2nd gear putting under load and accelerating away and shudder!), and other times it won't do it at all for awhile even if all the conditions are right! My car is having its service next week (I would like to go to Burwin but I can't due to distance from my work) so I'm not looking forward to dealing with the dealership about this

[prcurrie]

Got my clutches replaced today. Holy crap, the car is like a dream to drive. I really think they were ordinary from the get go.

If anyone in Melbourne is having clutch issues, go to Burwin VW. They're completely awesome!!!!

[GTI mk6]

Got my clutches replaced today. Holy crap, the car is like a dream to drive. I really think they were ordinary from the get go.

If anyone in Melbourne is having clutch issues, go to Burwin VW. They're completely awesome!!!!

^ LOL told ya so Pleased you gave them a go mate and good to hear you're enjoying the drive again.....apart from the soot that is

[mythik]

Got my clutches replaced today. Holy crap, the car is like a dream to drive. I really think they were ordinary from the get go.

If anyone in Melbourne is having clutch issues, go to Burwin VW. They're completely awesome!!!!

100% agree.

[prcurrie]

DEVASTATED

Car was at Burwin today to get the Oil Breather fitted and when I rocked up they told me that the clutches have to be replaced AGAIN. The new ones aren't even 4 weeks old and they're already well outside the acceptable range.

I must say Burwin are good as they picked up on the clutches when they took it for a test drive and the tech didn't like the feel (when accelerating hard its not smooth and it jerks a little).

He said they have the case open with VAG to see whether a new clutch pack is the right approach. I also said to them that I want the mechatronics unit checked as well and he said that's already on the list.

Its not booked in until late Jan so I guess that will be enough time to see if the oil breather pipe works.......

[prcurrie]

Friends just got a new Golf with the 7spd DSG and the dealer gave them 5 years warranty on the DSG. Told them that there have been problems with that box.

Will be calling VAG on Wednesday to get my extended warranty considering I'm about to get my 3rd set of clutches.

[iigx]

I'm also in the new machatronics/clutch box.

VW Osborne Park has my car in for 3 days next week to get it all replaced. This doesnt even include the fact my car drunk 3.3L of oil in the last 930km (odo is up to 9,400 now...)

[Hail22]

Seems like an ongoing trait with the GTI's so far the most reliable out of entire Polo range is the 1.4 or the TDI xD followed by the TSI and finally the GTI :/

[ziggyboy]

My MY11 Jetta 118TSI DSG is 12 months old. It's had its clutch kit replaced in November 2012 due to shuddering.

Just yesterday (New Years Day) I experienced this false neutral people have been talking about. I've been driving it in manual for 30 mins on semi-windy and roundabout ridden Canberra roads. This means I was going between first to fourth gear quite often.

I was turning right on a busy roundabout when I was in 2 but felt as if I was in neutral. Needed to stop on the side as cars were lined up behind me. The car "glided" to a stop just coming out of the roundabout. Got annoyed as I believe I was put in a dangerous situation by the DSG.

Anyway... has there been any definite solution for this problem? Or does it still happen intermittently to most people using manual a lot?

[nomadx38]

I assume you we're going under 10km/h going through that roundabout. this has happened to me before in a carpark in manual. I'm to assume its got to do with software and the timing between when you want to shift and when the computer thinks it must shift to keep the engine running.

For example in the carpark I was driving in 2nd under 10km/h @about 1300rpm (just above the gear kickback threshold at 1200) and came to a speedhump and slowed down and I shifted down to 1st (because the engine would stall) but because its an auto it had shifted down just as I did. I assume the gearbox became confused and went into N and I had to stop. Put it in park and then back to drive and was all good.

I haven't had a problem since. since then I don't ever manually shift down into gears lower than 3rd, ive noticed its very jumpy in comparison to D or S and again I think it has a lot to do with the way the gearbox logic works. Normally the gearbox will coast to a stop in 2nd and only go into 1st when stopped.