New Tiguan with wind noise drivers window - any others?

[Tiguan2017]

Hi all, I recently purchased a new Tiguan and since purchase we have had problems with excessive wind noise coming into the cabin around the drivers window frame.

It has been back to the dealer twice and they have replaced seals and re-aligned the door but it has not made any difference. The car is very noisy above 80 km/h and if it's a windy day, the noise is very very loud. The dealer has now advised that there is no problem with the car and that this noise is in the same in all Tiguan's. Today they asked us to drive another Tiguan to demonstrate how that car has the same noise. We have outlined all of our concerns in writing and have contacted VW Australia who are now looking into it. Has anyone else experienced this please? We have told the dealer repeatedly that we would have never purchased this car if we had known about this issue and that it was not present in the demo we drove but they are insisting it is normal despite trying to fix it. Why they would try and fix it if they don't think there is an issue I don't know.

Any advice would be greatly appreciated. The car has now been sitting at the dealer for a week now and I have no idea when this is going to be resolved.

[Paul RLine]

Hi all, I recently purchased a new Tiguan and since purchase we have had problems with excessive wind noise coming into the cabin around the drivers window frame.

It has been back to the dealer twice and they have replaced seals and re-aligned the door but it has not made any difference. The car is very noisy above 80 km/h and if it's a windy day, the noise is very very loud. The dealer has now advised that there is no problem with the car and that this noise is in the same in all Tiguan's. Today they asked us to drive another Tiguan to demonstrate how that car has the same noise. We have outlined all of our concerns in writing and have contacted VW Australia who are now looking into it. Has anyone else experienced this please? We have told the dealer repeatedly that we would have never purchased this car if we had known about this issue and that it was not present in the demo we drove but they are insisting it is normal despite trying to fix it. Why they would try and fix it if they don't think there is an issue I don't know.

Any advice would be greatly appreciated. The car has now been sitting at the dealer for a week now and I have no idea when this is going to be resolved.

My Tiguan doesn't have any wind noise. Where does it sound like it's coming from? Is it the mirror area or higher up?


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[Tiguan2017]

My Tiguan doesn't have any wind noise. Where does it sound like it's coming from? Is it the mirror area or higher up?


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Hi Paul, thanks for your reply. It is higher up on the door/window frame in line with the driver's head, eg close to my ears

[Paul RLine]

Hi Paul, thanks for your reply. It is higher up on the door/window frame in line with the driver's head, eg close to my ears

Maybe put some masking tape over the area of the window and rubber seal. Sucks you have to diagnose it for them though.


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[Tiguan2017]

Thanks Paul. They agreed today that they can hear the problem but say that it is normal for a Tiguan.

[numnut]

Thanks Paul. They agreed today that they can hear the problem but say that it is normal for a Tiguan.

That's strange, i don't have that issue. Is it when you have the window open or closed? all the time?

I only have the annoying flapping noise when i have the two back windows opened (as i don't like the wind in my face)

[Tiguan2017]

That's strange, i don't have that issue. Is it when you have the window open or closed? all the time?

I only have the annoying flapping noise when i have the two back windows opened (as i don't like the wind in my face)

It is only when the window is closed. It is probably best described as the noise you hear when the window is not totally closed but very close. So I am constantly thinking I haven't put the window all the way up and go to close it and it is already up. Many thanks.

[sharp]

Maybe your window doesn't go all the way up and leaves a couple of mm gap? This is definitely not a common issue. Don't let them palm you off like that.

[REGS12]

Hi all, I recently purchased a new Tiguan and since purchase we have had problems with excessive wind noise coming into the cabin around the drivers window frame.

It has been back to the dealer twice and they have replaced seals and re-aligned the door but it has not made any difference. The car is very noisy above 80 km/h and if it's a windy day, the noise is very very loud. The dealer has now advised that there is no problem with the car and that this noise is in the same in all Tiguan's. Today they asked us to drive another Tiguan to demonstrate how that car has the same noise. We have outlined all of our concerns in writing and have contacted VW Australia who are now looking into it. Has anyone else experienced this please? We have told the dealer repeatedly that we would have never purchased this car if we had known about this issue and that it was not present in the demo we drove but they are insisting it is normal despite trying to fix it. Why they would try and fix it if they don't think there is an issue I don't know.

Any advice would be greatly appreciated. The car has now been sitting at the dealer for a week now and I have no idea when this is going to be resolved.

I agree that the car should not be noisy. Our Highline is very well sealed , with virtually no wind noise. When it is very windy outside we sometimes get a little, which is common to any vehicle. Hard to understand why yours should have wind noise.

[spacemannz]

I agree that the car should not be noisy. Our Highline is very well sealed , with virtually no wind noise. When it is very windy outside we sometimes get a little, which is common to any vehicle. Hard to understand why yours should have wind noise.

I think I saw in the manual that you sometimes need to reset the stops for auto close after battery power loss. Perhaps the factory or dealer didn’t set them correctly and the window is closing a little short?

[tigger73]

There was a similar issue with Mk6 Golfs. Fix was fitting a piece of tubing under the door seal. But yes very annoying.


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[Seoska]

I have experienced the same issue on a recent test drive of a 132tsi comfortline. As OP said its almost like the window hasn't closed all the way, no matter how many times I rolled the window down and closed it again there was a constant wind noise/high pitch whistle. Pulled over to try and push the window up with my hands to see if that helped. Made no difference. The noise was coming from up high close to my ear. Wasn't a windy day either. This was the reason I didn't buy. Dealer pretended like they couldn't hear it so i knew i would have issues with them fixing it.

[Tiguan2017]

I have experienced the same issue on a recent test drive of a 132tsi comfortline. As OP said its almost like the window hasn't closed all the way, no matter how many times I rolled the window down and closed it again there was a constant wind noise/high pitch whistle. Pulled over to try and push the window up with my hands to see if that helped. Made no difference. The noise was coming from up high close to my ear. Wasn't a windy day either. This was the reason I didn't buy. Dealer pretended like they couldn't hear it so i knew i would have issues with them fixing it.

Thank you so much for your replies everyone. VW Australia finally got back to me today and wow, I spoke to the rudest and most aggressive person ever who just said, there is nothing wrong with your car at all, this is how they are and we will not be doing anything further. I don't think I've ever had such terrible experience from ANY company. That was the first contact after four emails to them and that is their response.

I don't know what to do from here. I wish I could go back three months and never buy this car.

[sVWatt]

Where too...
If it were me, and the noise was genuinely different, I’d record the sound in decibels and then ‘test drive’ a dealer one and record that one.
Have someone sit behind you with this...
Decibel 10: Audio Sound Level (SPL) in dB, dBA by SkyPaw Co. Ltd
Decibel 10: Audio Sound Level (SPL) in dB, dBA on the App Store

Record both cars in the exact same location, and you either have evidence of a difference or you don’t.
If there is a difference give the general manager of the dealership first option to see/hear the dB difference.

[sharp]

I don't know what to do from here.

I'd say don't waste anymore time with VW Australia. Have a read this and contact your local consumer protection agency (on page 23).

https://www.accc.gov.au/system/files/Motor%20vehicle%20sales%20%26%20repairs%20-%20an%20industry%20guide%20to%20the%20Austalian%20Consumer%20Law.pdf

Then let VW Australia Facebook page know what happened and that you opened up a case with the Fair Trading.

(If I were you I would get the car replaced. They can't just get away with a repair after what they put you through. Tell the Fair Trading Agent that you want an exchange and he/she will convey this message to VW Australia)