Have I received Lemon Tiguan 132T or again DSG old problems continue with Volkswagen?

[Justice]

tigger73 my wife has managed to upload a video from her iphone of the DSG noise on her Tiguan via YouTube -

YouTube

I would draw your attention to the following specific times in the sound video where the noise is highly noticeable - 5 seconds, 35 seconds, 49 - 55 seconds, 1m 5 seconds - 1min 12 seconds, 1min 25 seconds - 1min 40 seconds, 1min 45 seconds - 1min 52 seconds and 2 min - 2min 20 seconds!

I would welcome your views on whether you think this DSG noise is acceptable on a £44,000.00 GBP car?

[tigger73]

Like I said before if you believe there is an issue with your car, you'll need to find out what the acceptable limits (of noise) are with VW and then have your car tested above those limits if you're going to get any rectification work done. More than likely the dealer will have to perform these tests and/or VW agree to the independent testing to get any warranty work performed.

Given that you have test-driven 3 other cars that have the same noise I would tend to agree with the dealer that it's a characteristic noise of the vehicle. Because it's a brand new model it will take some time for any inherent issues to come up and get sorted in production. It is quite normal with any newly released vehicle that there are a number of revisions of parts due to feedback/problems from early adopter customers/dealers. It's possible that there is an issue/undesirable characteristic with the design of some parts that cause the noise you're talking about. You would have to wait until the noise is diagnosed down to the component and then a new revision of the component made in order to get this fitted to your vehicle.

I'd agree with you that it's maybe an undesirable noise, however I don't think this noise is making the car unsafe/dangerous to drive. If you're really concerned about it (which sounds like to be the case), I would keep onto VW about it. As I said before though you will have to wait until a revised part is available as fitting the same part again to your car may well result in the same issue (given that many of the similar cars have the same noise).

Hopefully your work will make a better car for those buying in 2019/2020 after all of the initial production issues get sorted.

[Justice]

tigger73 due to engine noise its not possible to record the noise as stated. However, the dealer and VW have failed to respond to my requests to elaborate on where the noise is emanating from or what component is the causation of such noise!

It is not about acceptable noise limits but noises that are indicative of abnormal operation which could be due to many variables, including engineering tolerances, assembly processes or the likelihood of non conforming components.

The independent DEKRA engineer I appointed concluded that the noise was unacceptable and would likely get worse with increased mileage!.....with the chequered history of DSG problems and the recent emissions scandal are VW continuing their deceit to their loyal customers?

I would also add that strangely the noise based on reports appears to only affect 190ps 4 motion derivatives in the UK with one known owner confirmed as having a DSG gearbox replacement.

I have test driven 4 2017 4 motion Tiguans with 3 of those exhibiting worrying noises from the drive-train area

[smarty]

My car (162TSI) makes the same noise every morning when the car is cold and going down my road (a bit of a hill) and I lift off the gas. I personally thought it was the exhaust, or more specifically the resonator, and once it is warmed up, which only takes a few minutes, the noise has gone.

ahh ok glad mines not the only one, ive not noticed it when its warm, seems only on a cold start

[NZ_GolfR]

My 162 makes noise when it's cold, we sometimes reverse out a driveway which we then have to roll down a steep hill to the corner intersection, it's like when you have backed off the gas to roll down, it makes abit of noise and some rattles and mechanical clunks/knocks, I guess it's just normal as the DSG is just working out what it's doing and it's not yet warmed up, the car is in first too mind you on rolling, basically just flicked from reverse to drive and then just rolling down the hill for say 20 or so meters

No other real noises apart from this one that I can think of

My car (162TSI) makes the same noise every morning when the car is cold and going down my road (a bit of a hill) and I lift off the gas. I personally thought it was the exhaust, or more specifically the resonator, and once it is warmed up, which only takes a few minutes, the noise has gone.

[smarty]

My 162 makes noise when it's cold, we sometimes reverse out a driveway which we then have to roll down a steep hill to the corner intersection, it's like when you have backed off the gas to roll down, it makes abit of noise and some rattles and mechanical clunks/knocks, I guess it's just normal as the DSG is just working out what it's doing and it's not yet warmed up, the car is in first too mind you on rolling, basically just flicked from reverse to drive and then just rolling down the hill for say 20 or so meters

No other real noises apart from this one that I can think of

[tigger73]

First I'll say that as yet nobody has posted any clips of the noises that people are complaining about so it's really har for the rest of us to comment. Given that the OP has driven other cars that are exibiting similar noises I'd tend to agree with the dealerships assessment that this is a characteristic noise of the vehicle and not somethign specific to their car. Also in the dealerships (and VW) defence, unless the vehicle is physically broken it's a bit hard for them to do anything to a vehicle that is "operating within manufacturer tolerances".

In my experience noise levels can be a very personal thing. For one person a small noise can be highly irritating and others they don't even notice it. Because you're specifically focussing on the gearbox/transmission noises all the time it's become an issue for you. I'm not saying it isn't an issue but you may be making an issue (and not enjoying all the good things about your car) by focussing on the one or 2 things that are not perfect in your opinion.

However I agree that an excessively noisy gearbox/transmission could be indicative of shortened life. You would have to ask VW what the acceptable noise level from the transmission would be before they would replace under warranty. If there is excessive noise/vibration from the transmission I would certainly be taking this up with the manufacturer. However if after testing it is within "manufacturer limits" then there's not much more you can do other than to keep an eye on it.

This is similar to oil consumption with some other VW cars. Just because the car is drinking oil doesn't mean an automatic new engine. Limit is 1l/1,000km. If it's less than that then it's deemed "acceptable" even though to you as a consumer it may not be OK.

So if you believe the gearbox is excessively noisy (and it may be the case), then find out from VW what the acceptable noise limit is (get this in writing as a dB/vibration level) and then get the dealer to test it. If you're not happy with the dealer test then get an independent test done. However the first thing you need to do is get VW to specify what is an acceptable/unacceptable level of noise and an acceptable test method.

[Justice]

Hi all from the UK

My research to gather information regarding similar issues my wife's Tiguan R-Line is experiencing has brought me to this forum, in particular this thread.

My wife's Tiguan R-Line 190ps DSG 4 Motion is a January 2017 build and invoiced at GBP £44,000.00 Her car has been exhibiting similar issues as associated with this thread. Here is a link to my posts on the UK Mk2 Tiguan Forum - 4 Motion DSG Noise upon Deceleration at low speed! - VW Tiguan MK2 Forums

What surprises me is that the amongst UK owners there appears no recorded issues with the 7 speed DSG other than my wife's although out of the 4 Tiguan MK 2 Tiguans I have test driven 3 of those cars exhibited mechanical noise issues from the transmission area!

VW and the selling dealer maintain that the issues afflicting my wife's Tiguan is a "characteristic" although they will not confirm where the "characteristic" noise is emanating from or what component!

In order to support my findings I have recently invested in obtaining an independent engineers report which does back up my opinion.

Because of the engineers conclusion and VW's unwillingness to resolve my formal grievance I am now seeking legal advice to reject the car as it appears the noise is a terminal one and along with the other related issues could be a big problem in the not too distant future.

[Justice]

Hi All from the UK.
I have recently joined the forum primarily because my research on the defect that has blighted my wife's Mk2 Tiguan R-Line ownership is very similar in nature to the gearbox issue as referred to in this thread.

Strangely and although the UK accounts for more Tiguan sales than Oz and NZ combined my wife appears to be the 'ONLY' UK Tiguan owner with a similarly DSG gearbox problem.

Here is a link to the Tiguan 2 Forum thread relating to the DSG gearbox issues that have blighted my wife's 2017 Tiguan R-Line 190ps 4 Motion.
4 Motion DSG Noise upon Deceleration at low speed! - VW Tiguan MK2 Forums

Unfortunately both VW and the selling dealer have declined to accept the issues with my wife's Tiguan which has left me with no other alternative but to employ the services of an automotive engineer to investigate and report back on the issue that has affected my wife's Tiguan since delivery.

I'm pleased to say that my investment in this independent engineers report has confirmed that the noise is not acceptable and that it is emanating from either the gearbox or transfer box. I am now progressing my grievance with the motor ombudsman in the UK who will hopefully conclude this debacle to my wife's satisfaction, which ultimately realises a replacement vehicle or refund. Somehow and based on experience to date it will be the latter!

[Magnist]

Hello, have you got any news from a dealership? I've the same situation with my 132TSI DSG and am not sure should I take my car to dealership or is it normal situation

[cameleon72]

Hi Gladbach , franjase and all others Thx for comments and suggestions . As I said for me this is not acceptable that brand new car which cost close to $50000 have this clicking clacking rattling noise from Neutral to 1nd and 2nd gear up and down hesitating jump in gears from slow down to speeding looks and smell for DSG trouble and for me this is rubbish and not acceptable for new car with all this glory's of car of the year is bul...it VW marketing overpaid heap if is this normal for new Tiguan 2. Will see on Monday at Dealer tomorrow how it goes with other 132 Tiguans test drive. Hope I have received just Lemon, if is this problem on all new Tiguans than this is not acceptable for me I am asking refund, I will be back to Audi silky quiet smooth shifting even I really like Size of Tiguan and features and like to keep car , but nice quite quality smooth drive and reliability is for me must! , when I hear those terrible sound noises like I am driving old truck not suppose to be ''car of the year''

[franjae]

Id like to say you should let the dealer work through the issue with the dsg box. As others have said, it is still a mechanical thing. All the other issues are minor and were present when you viewed the vehicle in stock?
Some years back I took delivery of a new Golf GTi Pirelli. Drove home 8kms and then limped into my garage. Turns out that there was a loose bolt in the turbo. Was told the turbo needed replacement, next day was told the whole engine needed replacing. That is an issue, lol

[Gladbach]

I find that the DSG in my 162TSI makes noises, but it doesn't really concern me, the noises are at times where it makes sense that the gearbox is actually doing something (preparing for a gear change).

[NW3192]

I know I am not speaking about Tiguan 1.4 TSi 110kW I have purchased and having problems with 132TSI comfortline which as you said use the new one DQ500 with 7 speed with wet clutches , but looks like is not so good as they calming no more issue with new DSG , or I have received ''LEMON'' car with problematic DSG transmission .When I was shopping initially I was thinking buying Tiguan 110KW 6 speed and that will be enough for us , as we already have Audi Q3 with 110KW 6 speed DSG with same engine and was more than happy with AUDI Q3 engine performance , brilliant car never miss the bit, super efficient ( heavy Sydney busy city driving no problem 7-8 liter per 100km on open 5.6L no problem easy on tank 850km! ) and was very powerful for small engine little GEM I will say perfect in Audi Q3 I highly recommended to all!. That's why I have researched before , take pictures and compare Audi Q3 and Tiguan 110kw engine and all was exactly the same machine as in Audi Q3 with 2 cylinder on demand deactivation etc... exactly the same look and layout in engine bay , however when I went in real and try Tiguan 110kW it was totally different story than Audi Q3 with 110KW , no power at all in Tiguan 110kw is jut underpowered like totally different machine lots of lag on Tiguan , but what can be different even they share same engine maybe Audi Q3 has different software ECU and tuning probably and some other Audi magic. Anyway after test and sluggish power in Tiguan 110KW we decide to forget and go straight to more power 132TSI Tiguan and purchased ''unfortunately '' , and now we have problems with DSG explained before, very disappointed

I have a 132 / 4 motion /
Comfort line. No problems whatsoever. I've had 3 x GTIs and wife drives A1 so very experienced with various versions of DSG box. The DSG box on the 132 tsi is perfect. You might have a Monday car?! Good luck.


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[tigger73]

Have I received Lemon Tiguan 132T or again DSG old problems continue with Voklswagen?

If you're not happy take it back to the dealer. They are the only ones who can make a proper assessment if the car is within "normal" tolerances or if there are any repairs to be done under warranty.

If you're not happy with the level of investigation your local dealer does you can take it to another dealer. It doesn't have to be the one that sold you the car if you feel you're being fobbed off.

However I'll say that what you're describing with some clunks from 1/2 or N/1 is completely normal for the 7 speed DSG in the Tiguan. It's the same gearbox from the gen1 Tiguan being used in the gen2 Tig. I believe there are synchros on first gear and these can be a bit noisy and tend to clunk into gear rather than be totally smooth as silk.

Remember that you essentially have a computer operating a manual gearbox. It is pretty good at matching revs etc, however some of the programming is more about running efficiently rather than what may drive the best (i.e short shifting through the gears).

I did test drive a 132TSI a little while back but I didn't find the gearbox much different to both of the gen1 Tiguan that I've owned. The DSG is not as smooth as a traditional auto but it is more efficient and quicker than the auto.


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