Vehicle damage pre-delivery / delivery inspections

[Schland77]

Vehicle damage pre-delivery / delivery inspections

So, picked my my car 2 days ago and now noticed what I believe is a defect in the windscreen- there is a 10c size spot in the the windscreen that when I look up and down over the defect it disfigures everything seen through it- I tried to wipe it first to see if it was just some sticky stuff left on it but nothing happened - does anyone has ever experienced that or any idea what that could be? I will take the car to the dealer tomorrow to check- other than that, love the car


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[NZ_GolfR]

I had a similar issue with dry water etching on my new Tiguan (a few posts earlier in the thread). My car is the Habanero Orange so I could only see white spots, but under close inspection it did appear to show darker areas like this.

I noticed just after I had left the dealership, and took it back so they could fix it - it's never a good feeling to find these little defects, but hopefully they will sort it out for you.

I've heard of this happening to multiple people since, all (including myself) didn't notice under the pristine showroom lighting.

I really have to question whether the dealership prep guys even do their checks. It's frustrating, and I expect better from the dealers.


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Got my car back this afternoon and really happy. Was definitely something from the boat ride over, the dealers had the car clay barred which removed all the marks perfectly.

As an apology for not picking them up in the pre-delivery inspection they arranged for the car to get the Dura-Seal Paint Protection treatment applied free of charge which you got to be happy about. I know people have mixed opinions about this stuff but I was actually considering getting something done to help protect the paint on the car after this anyway. I had Dura-Seal on my old MK6 Golf and while it wasn't perfect it did make cleaning the car much easier and I can definitely feel a difference on the Tiguan with it applied, the paint feels so much smoother.

When they told me they were going to have the Dura-Seal done I asked about getting the stone chips fixed on the bonnet before getting it done. I had asked if they could do this when the paint chips on the door were fixed but unfortunately it didn't get done. Due to the size of the chips and the fact the stone/rock that hit the bonnet actually caused small dents they had to respray the whole bonnet. I have to the pay for the respray (not surprised with this and fully expected) but they managed it all for me, dropped the car to them Tuesday morning and picked it up this afternoon, and all the time they gave me a Tiguan 110TSI Highline to drive around in.

I know some of your guys over there have had some issues with your dealers but I would have no problems recommending Tristram European to anyone here in Auckland (or outside and happy to travel) looking to buy a VW or Skoda (when they start selling these in the next couple of month).

Great to be back in the R Line, was incredibly surprised about how nice the 1.4L 110TSI Highline was to drive but still nothing on the 162TSI.

[rees]

Got my car back this afternoon and really happy. Was definitely something from the boat ride over, the dealers had the car clay barred which removed all the marks perfectly.

As an apology for not picking them up in the pre-delivery inspection they arranged for the car to get the Dura-Seal Paint Protection treatment applied free of charge which you got to be happy about. I know people have mixed opinions about this stuff but I was actually considering getting something done to help protect the paint on the car after this anyway. I had Dura-Seal on my old MK6 Golf and while it wasn't perfect it did make cleaning the car much easier and I can definitely feel a difference on the Tiguan with it applied, the paint feels so much smoother.

When they told me they were going to have the Dura-Seal done I asked about getting the stone chips fixed on the bonnet before getting it done. I had asked if they could do this when the paint chips on the door were fixed but unfortunately it didn't get done. Due to the size of the chips and the fact the stone/rock that hit the bonnet actually caused small dents they had to respray the whole bonnet. I have to the pay for the respray (not surprised with this and fully expected) but they managed it all for me, dropped the car to them Tuesday morning and picked it up this afternoon, and all the time they gave me a Tiguan 110TSI Highline to drive around in.

I know some of your guys over there have had some issues with your dealers but I would have no problems recommending Tristram European to anyone here in Auckland (or outside and happy to travel) looking to buy a VW or Skoda (when they start selling these in the next couple of month).

Great to be back in the R Line, was incredibly surprised about how nice the 1.4L 110TSI Highline was to drive but still nothing on the 162TSI.

Wow, that's a great outcome! Definitely a dealer who is passionate about their brand/reputation. Nice one!


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[IsDon]

Wow, that's a great outcome! Definitely a dealer who is passionate about their brand/reputation. Nice one!


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Indeed a great outcome. In NZ though not in Australia.

It seems the Tasman is merely a puddle when compared with the gulf that exists between the relative dealer experience in NZ and Australia. The culture of the dealers in Australia is appalling by comparison. They have a lot to learn from their colleagues across the ditch.

[NZ_GolfR]

Indeed a great outcome. In NZ though not in Australia.

It seems the Tasman is merely a puddle when compared with the gulf that exists between the relative dealer experience in NZ and Australia. The culture of the dealers in Australia is appalling by comparison. They have a lot to learn from their colleagues across the ditch.

I had wondered if it was anything to do with you guys have car brokers over there, while they are obviously good for the consumer in getting the prices down it must make it harder for the dealer with more pressure to match prices and therefore lower margins.

Over here we don't have anything like that, or even corporate discounts, if you want to buy a new VW you can only deal directly with the dealer (unless planning on leasing). It does mean we do end up paying higher prices but the dealers seem more interested in working with the buyer to make sure they are happy.

When it comes to second hand cars however it is a different story here with all the Jap imports we have coming in and the countless second hand car dealers here...


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[Flipper Dog]

Indeed a great outcome. In NZ though not in Australia.

It seems the Tasman is merely a puddle when compared with the gulf that exists between the relative dealer experience in NZ and Australia. The culture of the dealers in Australia is appalling by comparison. They have a lot to learn from their colleagues across the ditch.

As an example of the NZ VW experience, I ended up with a flat head from banging it against "customer service" at VW Aust. In the end I emailed the NZ office and had a reply that afternoon with the information I had been seeking for weeks. Facts were confirmed, myths put to rest and part numbers provided. Took this to my local dealer and they were a little surprised I had made progress. They had approached VW Aust via their means and was also getting the run around.

[kacak]

So it could be a reflection of the different approaches in the country head offices, rather than dealers?


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[IsDon]

Vehicle damage pre-delivery / delivery inspections

As an example of the NZ VW experience, I ended up with a flat head from banging it against "customer service" at VW Aust. In the end I emailed the NZ office and had a reply that afternoon with the information I had been seeking for weeks. Facts were confirmed, myths put to rest and part numbers provided. Took this to my local dealer and they were a little surprised I had made progress. They had approached VW Aust via their means and was also getting the run around.

For the good of everyone here, may I request you send a copy of your correspondence from VW NZ to VW Aust to demonstrate to them how demonstrably bad their service is compared to NZ. Maybe CC head office in Germany.

We shouldn't have to look outside our own country to get the service expected.

[Flipper Dog]

What good would that do to VW Australia. They are more interested in volume sales than customer service. Look at how they release models in Australia, slowly adding features which are available else where and we have to wait for them as MY updates, restricting us with colours (internal and external) and engine types (where's the 176 TDI Tiguan ?????).
I have been a VW customer for a few years, love the product, but can't stand the way they have no idea what they have here in Australia. Some dealers go the extra and research what is there (Carlos and Steve in outer Sydney dealerships) but others only spit out the corporate message. Customer service must share the same call centre as Telstra and trying to get them to provide a technical answer is next to impossible.
I even stopped in at the head office once to change my address for their magazine (on the way home from work) only to be told that they couldn't do that there, to ring the customer service number - WTF !!!!

[Schland77]

So, picked my my car 2 days ago and now noticed what I believe is a defect in the windscreen- there is a 10c size spot in the the windscreen that when I look up and down over the defect it disfigures everything seen through it- I tried to wipe it first to see if it was just some sticky stuff left on it but nothing happened - does anyone has ever experienced that or any idea what that could be? I will take the car to the dealer tomorrow to check- other than that, love the car


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So, went to the dealer today and they agreed with me- a defect within the glass of the windscreen, manufacturing issue - they will replace it when they fit the towbar


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[Gladbach]

What good would that do to VW Australia. They are more interested in volume sales than customer service. Look at how they release models in Australia, slowly adding features which are available else where and we have to wait for them as MY updates, restricting us with colours (internal and external) and engine types (where's the 176 TDI Tiguan ?????).
I have been a VW customer for a few years, love the product, but can't stand the way they have no idea what they have here in Australia. Some dealers go the extra and research what is there (Carlos and Steve in outer Sydney dealerships) but others only spit out the corporate message. Customer service must share the same call centre as Telstra and trying to get them to provide a technical answer is next to impossible.
I even stopped in at the head office once to change my address for their magazine (on the way home from work) only to be told that they couldn't do that there, to ring the customer service number - WTF !!!!

To be fair, VW Australia really wanted the 176TDI in Australia but it was VW global who refused because they were concerned about the climate.

Still, I've found both the dealerships and VW Australia to be difficult to deal with. A lot of the dealers I've have experienced in the past have been arrogant, and have been either very aggressive in trying to get a sale, or quite the opposite. For example, I went in to Brookvale to take the 162TSI for a drive when it was first available and the dealer was dismissive and actually reluctant to allow me to take it for a drive. When I was more forthright and told him that I was very interested in buying one, he allowed me to take it but asked me to keep it short because he didn't want too many KMs on the demo car.

[dinot81]

[QUOTE=Gladbach;1219152]To be fair, VW Australia really wanted the 176TDI in Australia but it was VW global who refused because they were concerned about the climate.


Multivan and Amarok both have the Bi-Tdi fitted to them and sold here. Why is the Tiguan so special? I would assume the engines are very similar to each other, just different power / torque outputs.

I persoanlly think that VWA don't want to offer the engine as might impact the sales of others. Same reason as why we don't have Mk7 Golf GTD here. Would sit between 110TDI Highline and GTI in terms of pricing and nobody would even consider the 110TDI. I would take a base GTD any day over any fully equipped Highline 110TDI. Even when you add R-Line pack, still worlds apart. The engine fitted to GTD is the same as found in Octavia RS and can't say that it's too hot here in Oz for that eingine. Even NZ has better options and colours available across the range than us here.

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[Gladbach]

[QUOTE=dinot81;1219354]

To be fair, VW Australia really wanted the 176TDI in Australia but it was VW global who refused because they were concerned about the climate.


Multivan and Amarok both have the Bi-Tdi fitted to them and sold here. Why is the Tiguan so special? I would assume the engines are very similar to each other, just different power / torque outputs.

I persoanlly think that VWA don't want to offer the engine as might impact the sales of others. Same reason as why we don't have Mk7 Golf GTD here. Would sit between 110TDI Highline and GTI in terms of pricing and nobody would even consider the 110TDI. I would take a base GTD any day over any fully equipped Highline 110TDI. Even when you add R-Line pack, still worlds apart. The engine fitted to GTD is the same as found in Octavia RS and can't say that it's too hot here in Oz for that eingine. Even NZ has better options and colours available across the range than us here.

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I don't know the reasoning, but my point was that VWA wanted the bi-turbo TDI but VW global didn't allow it. That's according VWA, unless they're bull****ting.

I still think that the 206TSI in the Tiguan would have been awesome.

[dinot81]

[QUOTE=Gladbach;1219357]

I don't know the reasoning, but my point was that VWA wanted the bi-turbo TDI but VW global didn't allow it. That's according VWA, unless they're bull****ting.

I still think that the 206TSI in the Tiguan would have been awesome.

I think that is BS too. There have been talks about an Tiguan R (with Golf R engine) just before the release of this current model according to AutoBild but VW only said that it will remain a possibility. Plus this:

2017 Volkswagen Tiguan R potentially spied outside the Nurburgring
Maybe on the facelift update they could add it to the range. R models are always late, usually released a year later.

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[edison_1234]

Shouldn't they do quality control at the factory and at the dealership before you pick it up?