Just wondering if anyone is having dramas with their T-Roc 7 Speed DSG? I would like to share my experience in case anyone else has the same issue, and hear about any others and their resolutions?? Or perhaps it's a freaky one-off and I am alone?
I have a MY22 Built 2023 T-Roc R-Line 140TSI (DQ381 DSG) purchased in August 2023. It has less than 10k km on the clock today and paid $56,000 (bought new). I've previously owned 2x DSG Tiguans, 1x manual Tiguan and 1x manual Golf. I love my VW for so many reasons.
However, in the first week of owning, I noticed a significant hard-shift into 3rd gear and crossed my fingers it was just a hiccup. But by March 2024, I had contacted the dealer for warranty inspection as I had experienced numerous intermittent events of my car hard shifting (odd gears - mainly 3rd at about 40km/h) and numerous intermittent events where it bunny hops (full-on crazy, embarrassing jerking and loss of power) going from 2nd - 3rd gear.
On inspection (30/04/2024), the dealer couldn't get it to fault and no fault codes present so they charged me an inspection/diagnostic fee. I made a complaint to the dealer, and I made a complaint to VW Australia on 1st May 2024.
I have heard nothing back from Volkswagen Australia. Tried calling the customer line and it was disconnected. Still waiting for Dealer to get back to me with some sort of solution/inspection.
In June, my car free revved/neutralised while in traffic. I was stopped for several minutes in traffic, and when I went to accelerate, my car free revved and did not move. Foot back on the brake, checked the gear stick - yes, I'm still in D, accelerated again and it slammed into gear with a harsh jerk and bunny-hopped down the road. Reported it to my dealer - no response.
Battled with my dealer through Fair Trading and finally got a Master Technician to come for a drive and of course it didn't play up but thankfully he believed me and could discern it wasn't a user error.
It is booked in tomorrow for diagnostics. They mentioned my parts have arrived on the phone. I asked what parts??? and was told they have a new oil pump. What the???
A few hours googling led me to an American TSB for the 2018 Golf R 34K1 Volkswagen Powertrain Technical Service Bulletin
Thanks to this information, I can now get my car to do the free-rev/neutralise fault about 50% of the time if I drive around with Auto Start-Stop Activated (because who would ever do that voluntarily???).
Absolutely devastated and terrified that my new car is likely to have its transmission pulled out and messed with by people I don't trust!
Fingers crossed they don't make it worse. My only other option that I'm aware of is to take them to QLD Civil Courts for a Major Fault with no fault codes or evidence of an issue
On a sidenote, I bought an OBDEleven to check it for fault codes for the Transmission a few months ago. It has none. But it has numerous electrical fault codes for Parking Assistance error value, Dashboard communication interruption, Driver Assistance error value, ACC unknown error.
One heart-broken VW fan here. With still no response from Volkswagen Australia, I am really looking forward to my 12 Month Ownership Survey.
I have a MY22 Built 2023 T-Roc R-Line 140TSI (DQ381 DSG) purchased in August 2023. It has less than 10k km on the clock today and paid $56,000 (bought new). I've previously owned 2x DSG Tiguans, 1x manual Tiguan and 1x manual Golf. I love my VW for so many reasons.
However, in the first week of owning, I noticed a significant hard-shift into 3rd gear and crossed my fingers it was just a hiccup. But by March 2024, I had contacted the dealer for warranty inspection as I had experienced numerous intermittent events of my car hard shifting (odd gears - mainly 3rd at about 40km/h) and numerous intermittent events where it bunny hops (full-on crazy, embarrassing jerking and loss of power) going from 2nd - 3rd gear.
On inspection (30/04/2024), the dealer couldn't get it to fault and no fault codes present so they charged me an inspection/diagnostic fee. I made a complaint to the dealer, and I made a complaint to VW Australia on 1st May 2024.
I have heard nothing back from Volkswagen Australia. Tried calling the customer line and it was disconnected. Still waiting for Dealer to get back to me with some sort of solution/inspection.
In June, my car free revved/neutralised while in traffic. I was stopped for several minutes in traffic, and when I went to accelerate, my car free revved and did not move. Foot back on the brake, checked the gear stick - yes, I'm still in D, accelerated again and it slammed into gear with a harsh jerk and bunny-hopped down the road. Reported it to my dealer - no response.
Battled with my dealer through Fair Trading and finally got a Master Technician to come for a drive and of course it didn't play up but thankfully he believed me and could discern it wasn't a user error.
It is booked in tomorrow for diagnostics. They mentioned my parts have arrived on the phone. I asked what parts??? and was told they have a new oil pump. What the???
A few hours googling led me to an American TSB for the 2018 Golf R 34K1 Volkswagen Powertrain Technical Service Bulletin
Thanks to this information, I can now get my car to do the free-rev/neutralise fault about 50% of the time if I drive around with Auto Start-Stop Activated (because who would ever do that voluntarily???).
Absolutely devastated and terrified that my new car is likely to have its transmission pulled out and messed with by people I don't trust!
Fingers crossed they don't make it worse. My only other option that I'm aware of is to take them to QLD Civil Courts for a Major Fault with no fault codes or evidence of an issue

On a sidenote, I bought an OBDEleven to check it for fault codes for the Transmission a few months ago. It has none. But it has numerous electrical fault codes for Parking Assistance error value, Dashboard communication interruption, Driver Assistance error value, ACC unknown error.
One heart-broken VW fan here. With still no response from Volkswagen Australia, I am really looking forward to my 12 Month Ownership Survey.
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