Avoid taking your golf to the dealer for warranty work.

[brad]

@ozmale please

It is DYE

I used DYE to make my shirt blue.

Your plants DIE without water.

3 posts and one is about spelling. Thanks for your contribution. /facepalm

[gregozedobe]

Just to keep you on the straight and narrow

Gamma is from a ray gun,like an Xray. Grammar is of words LOL

Well, if you are going to be so picky.....

Edumacated pipple often use full stops to indicate the end of a sentence.

"Let he who is without sin cast the first stone" (or something like that).

[miicah]

3 posts and one is about spelling. Thanks for your contribution. /facepalm

Just because I'm new here doesn't mean I'm new to forums.

And I just read through 10 pages of someone misspelling the same word over and over and it was grating.

Anyway, this whole thing has been ridiculous and I can't believe that a dealer would not only make you pay for a re-gas, but fob you off like you didn't understand how A/C systems work.

[ozmale]

Ok guys, here is the hopefully final part of this War & Peace saga.

Got my car back again to day.
The A/C had again stopped but no leak could be found by tracing the dye. They supposedly brought in an expert who found the leak in 15 minutes. Mounted on the firewall behind the heat shield is the Tx (or expansion) valve. There was a lot of oily residue round it but no visible dye. (have you worked it out yet ?).

The valve and all associated pipes were replaced in accordance with VW's request. Recharged and all seems good.

I asked to see the Faulty valve (with my trusty UV lamp) but was not allowed.

The end truth of this is, I had a leak they did not put dye in it as they said they did. If so the leak would have been detected quickly, certainly after 2 weeks of driving.

Can anyone tell me what is the advantage of deliberately setting out to deceive the customer.

My problem could have been fix the first day it was at the dealer.

[gregozedobe]

Can anyone tell me what is the advantage of deliberately lying too and deceiving the customer.

The only rational explanation is that they didn't want to own up to their errors and incompetence, let alone admit that a customer may have actually known more than their in-house "xpsurt technicians". This seems to be increasingly common in all walks of life, with politicians particularly prone to the "deny, deny, deny" approach, even after it has become very obvious to all concerned that they cocked up big time.

Hopefully VWA only paid them for what they should have done in the first place (put dye in, recharge, find leak, fix it - once), and not one extra cent for all the extra faffing around they put you through. That way there is at least a financial penalty for their incompetence.

Fingers crossed it is now properly fixed.

[Ozsko]

It all seemed good when they gave the car back last time also. BTW, you have no proof of your accusations and putting them on a forum is not exactly the brightest thing to do.

[ozmale]

BTW, you have no proof of your accusations and putting them on a forum is not exactly the brightest thing to do.

Actually I do, more than you would realize. I am just not showing my hand as yet. I am now getting a lot of assistance from other organizations.

[ozmale]

Hopefully VWA only paid them for what they should have done in the first place (put dye in, recharge, find leak, fix it - once), and not one extra cent for all the extra faffing around they put you through. That way there is at least a financial penalty for their incompetence.

Fingers crossed it is now properly fixed.

Actually, I personally think the way VWA compensates the dealers for warranty work is probably part of the problem. I have no idea how it works but there certainly seems to be no incentive to do it right the first time.

[Tuan]

As I had suspected, this dealer did not make the effort to properly diagnose the issue and left you high and dry.

[Ozsko]

Actually I do, more than you would realize. I am just not showing my hand as yet. I am now getting a lot of assistance from other organizations.

Calling people liars on a public forum is never a good idea no matter what you think you have, just ask those who have finished up in court over such matters. If the problem is fixed what other action are you going to take as the complaint has effectively been rectified no matter how long it took. I have sat in on a few tribunal hearings BTW.

[ozmale]

Calling people liars on a public forum is never a good idea no matter what you think you have, just ask those who have finished up in court over such matters. If the problem is fixed what other action are you going to take as the complaint has effectively been rectified no matter how long it took. I have sat in on a few tribunal hearings BTW.

You are absolutely right, I would not want to sabotage what is to come.

You said (if I remember correctly) you were once in the motor business and got out of it because of annoying customers. I think its pretty clear you are on the dealers side in this case. I will never understand why some businesses think is fine to take advantage of people by deceiving, stone walling them and misleading them.

Lets not forget this all started with an A/C fault in a new warranted car, a dealer denying (in writing) there was no leak, placing a car back on the road knowing full well there was a leak of an environmentally bad substance and charging the customer $157.

I think you are the only one on this forum who thinks that sort of behavior is ok.

If the dealer had applied common sense, listened to the customer and followed the VW procedures (which I now have a copy of) this would have been fixed the day the car was first taken to the dealer.

[gregozedobe]

If the dealer had applied common sense, listened to the customer and followed the VW procedures (which I now have a copy of) this would have been fixed the day the car was first taken to the dealer.

^ This is what should have happened. The fact that it didn't is entirely down to the dealer's employees.

[amunra]

^ This is what should have happened. The fact that it didn't is entirely down to the dealer's employees.

once again... why dont you goto to a different dealer / service centre as youre still entitled to your warranty at any service centre rather than the one you purchased from / feel obligated to be serviced by.

this thread is starting to go off on some angry / frustrated tangent.

This type of **** happens in every industry and point of sale and generally its a personal thing (either no personal integrity or you pissed someone off so they wont help you) so its up to you to find a solution to your problem rather than going around in some circle of frustration.