Avoid taking your golf to the dealer for warranty work.

[Ozsko]

All we know is, that it didn’t leak second time since the dealer repair/re fill it. I understand that the OP is just chasing his refund, or do I misunderstand it?

I’ve read the first post again and IMO, it could be solved without heated argument, which it was according to first few lines in the OP.

I believe that one achieves more dealing with this kind of issue (charged for warranty work) any kind of issue with being calm. I’d have just paid them and contacted the head office immediately. I’ve done that in past and not just once, it was always very effective and quick.

And that is exactly why I sold my mechanical business, customers are not willing to understand and be tolerant with problems that become ongoing, they instead become threatening and abusive which I never understood. They refuse to listen to any reasonable explanation and this is not isolated but very common. Cars are great, it is the owners that p*** me off.

I had a friend who was a panel beater and when a customer left his car with him he told them not to bother ringing him for a report as every time they did it would delay the return of the car. Some arced up about this so he gave them the keys back and pointed to the front gate.

[ozmale]

Any updates on this?

Several hight level people from various places got involved in this.
Several people e.g. Ozsko, I think were suggesting that an A/C leak was just life and I should get over it. And to be told "all the Gas is gone but there is no leak" is a perfectly normal thing to say to a thinking human being. What a lot of crap.

I received an apology, and a refund. All now finally agree there is a leak but its really hard to find. I am perfectly fine with that. Unfortunately it is now an ongoing wait to find the leak.

[syncro]

And that is exactly why I sold my mechanical business, customers are not willing to understand and be tolerant with problems that become ongoing, they instead become threatening and abusive which I never understood. They refuse to listen to any reasonable explanation and this is not isolated but very common. Cars are great, it is the owners that p*** me off.

I think that this situation is a little different. If it has a 3 warranty then everything must work for 3 years at no cost to owner. VW were 100% wrong here in charging the owner.

When diagnosis is difficult the customer must be patient. Remember there is no minimum IQ for tradesmen.

[Ozsko]

Several hight level people from various places got involved in this.
Several people e.g. Ozsko, I think were suggesting that an A/C leak was just life and I should get over it. And to be told "all the Gas is gone but there is no leak" is a perfectly normal thing to say to a thinking human being. What a lot of crap.

I received an apology, and a refund. All now finally agree there is a leak but its really hard to find. I am perfectly fine with that. Unfortunately it is now an ongoing wait to find the leak.

Which is what I suggested should happen but then you told all of us it was illegal to do that.

[syncro]

Which is what I suggested should happen but then you told all of us it was illegal to do that.

As far as I know it is illegal to regas without finding the leak.

[ozmale]

Here we go again.

You guys may remember that on the 19th Feb my car went back to the dealer with anecdotal evidence the the A/C was again not working properly. It was return to me with an emphatic statement that there was no leak and the vehicle was fully checked.

Well as expected and demanded by the laws of psychics, today the A/C failed again. Diagnostic code "no gas". So here was go again.

Chris

[Transporter]

Why they didn’t keep your car for 2weeks for an observation is really beyond me.

[gregozedobe]

Here we go again.

You guys may remember that on the 19th Feb my car went back to the dealer with anecdotal evidence the the A/C was again not working properly. It was return to me with an emphatic statement that there was no leak and the vehicle was fully checked.

Well as expected and demanded by the laws of psychics, today the A/C failed again. Diagnostic code "no gas". So here was go again.

I wonder if they realise just how stupid and incompetent this makes them look ? Maybe they just don't care ?

[ozmale]

Why they didn’t keep your car for 2weeks for an observation is really beyond me.

I actually don't believe they put any dye in the system when it was first taken in. I am told when dye is inserted there is always a small trace of it UV visible at the Schneider valve insertion point. There is no such trace. So now they are stuck with a leaking system with no way to find the leak without starting again and reinserting the dye.

[brad]

At this point I'd be highlighting the fact that they can't diagnose the issue despite repeated attempts and asking them to pay for an independent AC specialist to inspect and diagnose the AC system under the proviso that if nothing is found you will pay. You'll need to find a good AC person first though.

Maybe J&J AutoAir
Paul Bagnalls

There must be a few good operators up your way... The NRMA used to give recommendations but those days have gone.

[amunra]

have u tried taking it to a different vw service centre to the one you've been dealing with?

im sure they all differ in quality and service and if its under warranty i think you can have it repaired under warranty at any of the centres.

[miicah]

@ozmale please

It is DYE

I used DYE to make my shirt blue.

Your plants DIE without water.

[ozmale]

@ozmale please

It is DYE

I used DYE to make my shirt blue.

Your plants DIE without water.

Your absolutely right, my mistake.
I just love you Internet spelling and grammar Nazi's, it would be terrible without you guys.

[gregozedobe]

Your absolutely right, my mistake.
I just love you Internet spelling and gamma Nazi's, it would be terrible without you guys.

Some people just gotta get their post count up somehow ......

[Guest001]

Your absolutely right, my mistake.
I just love you Internet spelling and gamma Nazi's, it would be terrible without you guys.

Just to keep you on the straight and narrow.

Gamma is from a ray gun,like an Xray. Grammar is of words.

LOL........