S2T Replacement DSG Paddle Shifters Group Buy

[Lex200]

Proposed modifications haven't fixed my sticky paddle.
Michael at S2T has been responsive to emails and requested I return the paddles for replacement.
I guess I will have to cope with another few weeks wait and try to fix the horn in the meantime.

[technopato]

Proposed modifications haven't fixed my sticky paddle.
Michael at S2T has been responsive to emails and requested I return the paddles for replacement.
I guess I will have to cope with another few weeks wait and try to fix the horn in the meantime.

Yep same here, im sending back my paddle as well... I was driving around with the - shifter on already, had to be one of the best mods i have fitted to the car so far.

Pat

[S2TPerformance]

Ladies and Gentlemen,

It has come to our attention that some participants of the most recent Group-Buy are experiencing difficulties with the installation of our VW Paddle Shifters. In the few cases that have been brought to our attention, the Right (plus/+) side Paddle has become ‘sticky’ and will not engage freely with the OEM Paddle Shifter Module.

We immediately inspected our entire stock of our VW Paddle Shifter Product of both Anodized finish and Raw machined aluminum to seek out the problem. After test fitting more than four dozen sets of Paddles, we found that there were a few Paddles that received too much Anodizing which resulted in a buildup of excess material on the inside of the pin hole and on the outside of the Paddle Shifter base. This excess material causes the base of the Paddle to rub the inside of the OEM Paddle Shifter Module which in turn causes it to become ‘sticky’ and not engage freely. None of the described issues are the result of the strength of the OEM Paddle Shifter spring.

During our search for faulty VW Paddle Shifters, we found a cure for the ‘sticky’ Paddle problem. If the Anodizing is removed at the base of the Paddle at the point of contact it should free the Paddle from touching the inside of the OEM Paddle Shifter Module. In addition clearing the pin hole will allow the pin to fit freely and rotate properly to give the Paddle the smooth operation it was designed to create. Accomplishing these two tasks will fix the installation issue. Please only attempt this if you feel comfortable with modifying your Paddles. We do not recommend using any type of power tools to fix your Paddles.

Our Paddle Shifters are machined to extremely tight tolerances. All of our Paddle Shifters are test fitted multiple times before they are packaged and ready for shipment. They are also test fitted before and after they receive their Anodizing finish. Unfortunately, we have used our test fitting Modules so much that they are worn to degree that did not catch the few Paddles which are causing these issues. Fortunately, we had ordered a couple new sets of both MK5 & MK6 (including the famed MK6 Golf R) OEM Paddle Shifter Modules to meet our quality standards. We do not expect to duplicate this very unfortunate quality setback.

S2T Performance Products is very sorry and extremely embarrassed that some of you had to experience this issue with your Paddles.

We can offer you a full Refund or Replace your set of Paddles with the properly fitting Product. No matter which course of action you decide to take we are here to help you and take care of your needs. If you decide to ship One or Both of your defective Paddles back to our facility we are prepared to reimburse you through PayPal up to $15 USD for shipping.

Returns can be sent to;
S2T Performance Products
2745 E. Sherwin Ave Suite 4
Ventura, CA. 93003

Please send us a quick email at (sales@s2tpp.com) and let us know if you plan on sending your Paddles back to our facility.

Again, we sincerely apologize for the problems and inconveniences that this issue has created. You can be assured that we are working diligently to make sure this problem does not happen again.

We thank you for your patience.
Sincerely,

Michael Bello
S2T Performance Products

[Fab_R]

Your a gentleman Michael.
Great after sales service and care from S2T Performance Products.
Which is a rarity these days..

[technopato]

Ladies and Gentlemen,

It has come to our attention that some participants of the most recent Group-Buy are experiencing difficulties with the installation of our VW Paddle Shifters. In the few cases that have been brought to our attention, the Right (plus/+) side Paddle has become ‘sticky’ and will not engage freely with the OEM Paddle Shifter Module.

We immediately inspected our entire stock of our VW Paddle Shifter Product of both Anodized finish and Raw machined aluminum to seek out the problem. After test fitting more than four dozen sets of Paddles, we found that there were a few Paddles that received too much Anodizing which resulted in a buildup of excess material on the inside of the pin hole and on the outside of the Paddle Shifter base. This excess material causes the base of the Paddle to rub the inside of the OEM Paddle Shifter Module which in turn causes it to become ‘sticky’ and not engage freely. None of the described issues are the result of the strength of the OEM Paddle Shifter spring.

During our search for faulty VW Paddle Shifters, we found a cure for the ‘sticky’ Paddle problem. If the Anodizing is removed at the base of the Paddle at the point of contact it should free the Paddle from touching the inside of the OEM Paddle Shifter Module. In addition clearing the pin hole will allow the pin to fit freely and rotate properly to give the Paddle the smooth operation it was designed to create. Accomplishing these two tasks will fix the installation issue. Please only attempt this if you feel comfortable with modifying your Paddles. We do not recommend using any type of power tools to fix your Paddles.

Our Paddle Shifters are machined to extremely tight tolerances. All of our Paddle Shifters are test fitted multiple times before they are packaged and ready for shipment. They are also test fitted before and after they receive their Anodizing finish. Unfortunately, we have used our test fitting Modules so much that they are worn to degree that did not catch the few Paddles which are causing these issues. Fortunately, we had ordered a couple new sets of both MK5 & MK6 (including the famed MK6 Golf R) OEM Paddle Shifter Modules to meet our quality standards. We do not expect to duplicate this very unfortunate quality setback.

S2T Performance Products is very sorry and extremely embarrassed that some of you had to experience this issue with your Paddles.

We can offer you a full Refund or Replace your set of Paddles with the properly fitting Product. No matter which course of action you decide to take we are here to help you and take care of your needs. If you decide to ship One or Both of your defective Paddles back to our facility we are prepared to reimburse you through PayPal up to $15 USD for shipping.

Returns can be sent to;
S2T Performance Products
2745 E. Sherwin Ave Suite 4
Ventura, CA. 93003

Please send us a quick email at (sales@s2tpp.com) and let us know if you plan on sending your Paddles back to our facility.

Again, we sincerely apologize for the problems and inconveniences that this issue has created. You can be assured that we are working diligently to make sure this problem does not happen again.

We thank you for your patience.
Sincerely,

Michael Bello
S2T Performance Products

Michael, this is nothing short of the best after sales service i have seen from any company. At the end of the day these paddles are basically custom made and for such a product sometimes issues can occur. But the fact that you have happily stepped up to fix them is a testament to S2TPP's commitment to their customers and the VW Community.

Thanks again for being so prompt with your communication.

Pat

[dave_r]

Again, we sincerely apologize for the problems and inconveniences that this issue has created. You can be assured that we are working diligently to make sure this problem does not happen again.

As mentioned, props for standing up and taking care of the issue.

Are you able to indicate which batches were faulty? Would it be best for people to e-mail you with their order number to determine this? I haven't got my Mk6 R yet so I'm not sure if they're in the faulty batch or not but would rather not find out at the 11th hour!

[masev]

As mentioned, props for standing up and taking care of the issue.

Are you able to indicate which batches were faulty? Would it be best for people to e-mail you with their order number to determine this? I haven't got my Mk6 R yet so I'm not sure if they're in the faulty batch or not but would rather not find out at the 11th hour!

Same here – Haven’t received my R yet and would like to resolve this (possible) issue before hand rather than find out later that they’re faulty.

Thanks

[Klink1313]

Ladies and Gentlemen,

.......we found that there were a few Paddles that received too much Anodizing which resulted in a buildup of excess material on the inside of the pin hole and on the outside of the Paddle Shifter base. This excess material causes the base of the Paddle to rub the inside of the OEM Paddle Shifter Module which in turn causes it to become ‘sticky’ and not engage freely.....

Do you have a picture you can post showing the build up? I have looked at my paddles and the pin holes look clean and I can't see any build up so I presume all will be good. As I can't install them until March at the earliest it would be good to see what the buildup looks like so I can confirm that all is ok now.

[Lex200]

I could not see any problems with my right paddle (that did not work) on visual inspection. It looked to be well made and no different to the left paddle (that worked as expected).
I doubt that the problem can be identified by inspection but rather only by fitting the paddle to the switch and seeing if it functions.
Michael Bello has also suggested the same by indicating that he test fits them. He thought that the faulty paddles may have passed this test due to worn switches.

[technopato]

Gents and Ladies... I received my replacement paddle today! Thank you S2T and Michael!
Arrived very promptly and the even better news is that it is working absolutely perfectly!!

My biggest problem was then deciding whether to put my black or silver ones on???



I ended up going with the silver ones.... I like the contrast of the silver against the rest of the black interior of the car..



Thanks again S2T and Michael for your hard work and excellent after sales service, you guys have set the bar extremely high!

Everyone who had the same issue please post your pics and confirm fix.

Cheers,

Pat

[masev]

Finally received my R and replacement paddle yesterday, so will hopefully do the install on the weekend and post pics

I too, would like to thank Michael for his outstanding customer service!!

Looks great Pat!!! Is the spring operating as it should?

[REXman]

Gents and Ladies... I received my replacement paddle today! Thank you S2T and Michael!
Arrived very promptly and the even better news is that it is working absolutely perfectly!!

My biggest problem was then deciding whether to put my black or silver ones on???



I ended up going with the silver ones.... I like the contrast of the silver against the rest of the black interior of the car..



Thanks again S2T and Michael for your hard work and excellent after sales service, you guys have set the bar extremely high!

Everyone who had the same issue please post your pics and confirm fix.

Cheers,

Pat

TBH I liked the silver better too. They look great.

[Jasonpb]

Anyone else noticed the gap between the indicator/wiper stalks and the flappy padels is nothing? with my fingers behind them and yes I am not all bones, they touch.

[REXman]

Anyone else noticed the gap between the indicator/wiper stalks and the flappy padels is nothing? with my fingers behind them and yes I am not all bones, they touch.

Is that code for your a fat prick, or you have massive hands?

[technopato]

Finally received my R and replacement paddle yesterday, so will hopefully do the install on the weekend and post pics

I too, would like to thank Michael for his outstanding customer service!!

Looks great Pat!!! Is the spring operating as it should?

Honestly been out driving today just in manual mode and I notice the paddles obviously not as springy or clicky as before but they are working pretty flawlessly so far, i guess you wont be able to tell in the short term, will be longer term....

Btw. Congrats on the R!!! You Lucky guy!!!