MK6 GTI - Rattle upon acceleration - Resolved via TPI: 2021062/7

[Mk6 GTI]

Just reading through those other threads that were posted. It's a little worrying that noone has come up with a resolution (including VW! ). Especially considering this problem seems to have been around for a while!

Who should we be directing our complaint on this issue to - VWA or dealers?

I would say both..Those effected should make some noise! It should be repaired.

[MurphyTheElf]

Just reading through those other threads that were posted. It's a little worrying that noone has come up with a resolution (including VW! ). Especially considering this problem seems to have been around for a while!

Who should we be directing our complaint on this issue to - VWA or dealers?

My service manager told me to email vwca@volkswagenassist.com.au. Volkswagen Assist seems like a strange place to lodge this type of complaint.

[mckens]

My service manager told me to email vwca@volkswagenassist.com.au. Volkswagen Assist seems like a strange place to lodge this type of complaint.

I for one will be interested in hearing what response you get from Volkswagen Assist if you decide to send an email Murph. I think if enough of us lodge a complaint via this channel then surely it's going to raise some alarm bells for them.

My rattle is still persisting now (with 2000+ kms on the clock) as much as it did from day one. It simply can't be dismissed so easily seeing that from this thread more and more of us are experiencing it. Regardless of it 'operating normally', it's detracting substantially from our enjoyment of what is otherwise a ripper of a car. I'm still trying to remember if the rattle was present when I took the test car for a drive, but I think I was so overwhelmed by how good it was I wasn't going to notice something like this...

[MIRSAD]

Not sure that it's going to raise any alarm bells.

When having trouble with 118TSI (even after W/pump was replaced) I complained to (in Australia):
VW assist
VW Dealer
VW Customer support and
VW Technical support (not many people have their phone number ... It was given to me by mistake)

After that I went international I asked
VW UK & VW Germany for opinion about squealing noise (send them link to my You tube recording of that noise)

All answers where to visit closest dealer

VW UK even sent me list of UK dealers (and I indicated that I am from Australia)

[MIRSAD]

This is answer from VW Germany


01/09/2009

VW-2009/09-000769

Dear Mr. Sarajlic,

Thank you for your email.

We request your understanding that it has been clearly proved to be unsatisfactory for us to try to deal with cases from abroad,
since it is difficult to judge individual complaints on the basis of correspondence alone from our head office in Germany.

Therefore, a Volkswagen service organisation has been established in almost every country, having specialist staff who can
investigate and assess such matters on the spot. We suggest you to contact directly an authorized Volkswagen dealership so that
they can investigate this matter further and find a suitable solution.

Yours sincerely,
i.V. Wolfgang Vulperhorst i.V. Fabio Angeloni

Volkswagen AG
38436 Wolfsburg
Tel +49 (0) 1805 865579*
Fax +49 (0) 1805 329865*
Mail to kundenbetreuung@volkswagen.de
Homepage http://www.volkswagen.de

[MIRSAD]

VW Uk answer:

Good afternoon Misrad,

Thank you for your recent enquiry. In order for a Volkswagen Technician to
diagnose this issue, you would need to book the vehicle into your local
Volkswagen retailer. Contact details can be found via this link:

https://www.volkswagen.co.uk/find-a-retailer

Regards

Damien Quirk extension 63296
Volkswagen Enquiry Management
Damien.Quirk@volkswagen.co.uk

https://www.volkswagen.co.uk

[DonkeyKong]

Look like they are given you a run around.

[iBoost]

You guys all need to make some noise, I definately will be if mine comes with this infamous rattle.

They are quite happy to take your money when you sign on the dotted line, so lets hope they back it up with some decent service and fix the problem.

[DonkeyKong]

I will contact my dealer after Easter break. It is definitely getting louder and I can't wait to dry out my tank so I can test this on 95 RON.

[ripblade]

I just filled up with some 95 ron and it rattle is still there....

I've booked it in with my dealer but have a feeling I'll be given the run around too.

There must be a more formal channel to express our dissatisfaction.

[WhiteJames]

Damned if you do; Damned if you don't:

1. 118TSI - dud piston/rings (albeit very low probability).
2. Golf R - HPFP actuator running off the cam lobe a weak issue with the dated EA113 motor.
3. Golf GTI - Turbo rattle on the new EA888 motor.

Mmmm ... which one do I go for.

I'd imagine that Volkswagen would sort the problem out eventually. If not in subsequent batches of vehicles, maybe during yearly update with June 1 build vehicle moving to 2011 spec.

Doesn't help me if mine is on the ship destined for Aus.

Have to say, the earlier late 2009 examples I drove (4 of them) did not have this rattle; although I was not specifically listening for it.

Cheers.
WJ

[hooba]

I just filled up with some 95 ron and it rattle is still there....

I've booked it in with my dealer but have a feeling I'll be given the run around too.

There must be a more formal channel to express our dissatisfaction.

VWA are like any other corporation that subject to the laws of the jurisdiction that they operate in. I'd suggest that you contact Victoria's equivalent of the Department of Fair Trading.

[paulcito]

Someone prev described it like "tic tac dropping on ceramic tiles ..."

Could it be "pinging" ?

[MIRSAD]

It is not easy to describe any noise that is not common ... only solution is to record it (like that squealing noise on 118TSI) and post it on You tube.


So I'll try to record it ... but I am not sure that my "recording equipment" (iphone) is going to be able to clearly separate that noise from that "sound generator" generated sound.

What about this - "sound generator" which enhances the engine sound and relays it back into the cockpit is there to hide that rattle.

So anybody there with MK6 GTI, rattling noise and good recording equipment ... if You can record, post it on You tube so we can find is it same.

[paulcito]

Hi Mirsad,
Are you also getting the 'rattle' in your GTI ?