'Phone' function on RNS510 is no longer working

[mawni]

Hi all,

I picked up my MY10 Mk6 Golf GTI a few days now, absolutely love it, but up until a couple of days ago, the 'Phone' function stopped working.

It's strange. The bluetooth seems to still pair just fine, but that's about it. I can't hear calls coming through the speakers whilst on a call, music streaming no longer works, nothing.

The other strange thing is, everytime I press the 'Phone' button on the head unit, all sound from the speakers mutes. A 'mute' icon appears on the head unit. For whatever reason, it's acting like a mute everything button. The phone menu itself no longer shows up.

Here is a video of what I mean:

https://streamable.com/crllp

The other thing I noticed, and I'm pretty sure I'm not going crazy, is I was certain I had a a 'Phone' option in the 'Setup' menu. That seems to have completely vanished also.

What I've tried doing so far:

- Factory reset the head unit
- Unpair and pair
- Ensured 'Bluetooth music steaming' is turned on
- Have removed the plug from the BT/amp module underneath the passenger seat

I'm seriously out of ideas and it's really annoying not being able to do simple things anymore like listen to my own music.

I haven't got in touch with my local WV dealership as I'm sure they'll charge an arm and a leg.

Any ideas? Would greatly appreciate any and all suggestions!

Thanks,
Chris

Hello,
Sorry for pumping old thread, im facing the same problem with my Jetta 2012.
Phone is working music is working but Music info isn't coming.
The Phone button now acts only as a "mute" for the system.
The steering wheel controls do not respond other than volume.

Would you please tell me what was the solution ?

[The_Hawk]

Mine does that from time to time, no idea why. Reconnecting things sees it working again for me although it happens so infrequently that I haven't bothered looking into it any further.

What phone are you using?

The Bluetooth system in these cars is very old old now, the fact that it works with modern phones is almost amazing in itself

[Arsalant1]

were you able to fix it? mines doing it on 09 passat cc

[sn809]

Just get an RCD 330.