VW's 3 Year Extended Warranty

[cappuccino]

Stop buying extended warranty and worrying about 'contracts' that limit warranty.

1. Under Australian consumer law, there is no minimum or maximum time for warranty, it rests on the type of good and what is a reasonable time a good should last. For example, given that a car is replaced every 6-7 years, it is reasonable for a consumer to expect that car to be free of manufacturing defects for 6-7 years.
2. A seller is obligated to fix faults regardless of time.
3. If they refuse, simply lodge a case in the small claims court making the point in 1. and 2., you are pretty much certain to get a judgement in favour. this only costs $100ish

If you read the many judgements from small claims, they have always ruled in favour of the consumer.

for example, a case where a flat screen TV died in the 3rd year, the warranty was for 2 years, the court made the case that a TV should last 6-7 years since that is the average time people replace them, and as such, the seller had to either replace, repair or refund 4/7 of the price paid (as the buyer only got 3 years of use from what should have beeen 7).

hence when buying new goods, i never buy warranty, you are already protected from faults under consumer law.

consumer law agencies have already said many times, extended warranty is a waste of money, and that limits to warranty is not fool proof, cosnumer law always overrides attempts to limit warranty.

[shauno]

Good luck with that!

[bobg]

Hi all, sorry to add to an old thread.

My gti is 1 year old and I'm looking into extended warranty

One VW dealership quoted me ~3300 for an additional 2 years and roadside assistance.

I was wondering if anyone has done better than this and whether anyone knows if I can buy this later one just before my 3 years runs out?

Cheers

[kleung]

One VW dealership quoted me ~3300 for an additional 2 years and roadside assistance.

I was wondering if anyone has done better than this and whether anyone knows if I can buy this later one just before my 3 years runs out?

By the sounds of it, the warranty you are being offered is the VW-branded Allianz-underwritten one, which guarantees VW genuine parts and that any warranty work will be done by an authorized VW workshop.

There is another one which is basically the same, except it's cheaper and not VW-branded, with only two differences of significance in the coverage:

1. The repairs may or may not be completed by a VW workshop, and they can use non-genuine equivalent parts.
2. The warranty extension can be up to 3 years instead of being limited to 2 years.

Assuming it's one of the Allianz or Swann-underwritten warranty extensions, you can purchase the new car warranty extension at any time while your car is still covered under the manufacturer's new car warranty.

[Splashalot]

Try going directly to Allianz.

[kamold]

Or a broker. I think they are called Lease works. They sell Allianz as well as other policies.

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[AllBlack]

I've just pushed the button on extending the new car warranty on my 35 month old Passat Alltrack.

Negotiated down from $1800, to $1200 for 2 years extended warranty by the dealer - same as new car warranty - covered by Swann. car currently has 60,000kms and the warranty is good for up to 100,000kms.

I'm pretty happy with the deal.... small price to pay for peace of mind for another 2 years motoring.

[MRG_AU]

Well done @AllBlack, I know the pain and relief when my Q5 broke after 4 years motoring. Repair cost over 20k. All paid by Audi extended warranty (Swann).


Regards,
MRG

[OilBurna]

20k what happened?


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[MRG_AU]

Diesel Engine management system failure, flashing glow plug light came on. Stopped in the middle of an intersection and had to be towed to the dealership. Dealership found metal particles in the fuel system and Swann wanted to make sure if it is due to external contamination if that would have been true Swann would have rejected the claim. Luckily external test report came as internal machinery particles. Swann approved the claim to replace the entire fuel system from tank to the engine not inclusive that has contact with fuel. Big list of parts and labour, Total 10 days with dealer.

I must admit it felt brand new when I first drove it out after repairs. So smooth, may be it was just only my feeling. I did not pay a cent so I am happy. Warranty covers till 2019 means no worry on Q5. Swann claims team has been very supportive. I will get it for Golf as well. It's a must in my list of things to do. I paid 6500 for Q5 for 5 years extended warranty. Comparatively golf extended warranty is much lower so I will get it for peace of mind.


Regards,
MRG